OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
234 ratings and 93 comments received in the last 90 days.
08 February 2022
Great team, they should be very proud of the fair and homes service that they provide.
07 February 2022
Very satisfied, would not use any other centre.
06 February 2022
Efficient and helpful buying and trade in experience
04 February 2022
as usual very easy and accommodating
30 January 2022
Salesman and dealership were both excellent.
26 January 2022
Ocean BMW in Plymouth is a special place with great people who are very customer focused. From walking in the door and being greeted by the people at reception to dealing with the sales professionals, the experience is made to feel very special.
22 January 2022
Car was cleaned, polished and presented under a dust cover for that extra special reveal. Ryan Hatley and his team could do no more on the day to make sure everything went smoothly. We got a fully comprehensive handover, thrilled with the car.
18 January 2022
Very satisfied with the handover and the unique way your salesman Ryan actually unveiled our new one series, a nice touch. Ryan also was very accommodating describing in small detail all the interior workings and buttons of the new vehicle.
11 January 2022
The salesman who looked after me, Ryan, was excellent throughout the purchasing process. He explained everything correctly and handed over to the finance chap who was also excellent.
22 February 2022
The team fitted me in even though my appointment had been lost.
22 February 2022
Always pleasant. Work done efficiently. I trust them
22 February 2022
My car service and MOT was completed in the time frame I was given and my car was returned to me washed and vacuumed.
20 February 2022
Great people Great cars & bikes
20 February 2022
Staff friendly and attentive
19 February 2022
We were looked after and informed as to what would take place and we did not have to hang around a long time.
15 February 2022
I was kept informed throughout on the progress of the work.
15 February 2022
My BMW car had been re-called to have a potential fault corrected, the service I received was first class. Whilst the fault was being rectified, I was provided with a curtesy car for the day which was much appreciated.
13 February 2022
Satisfied with all aspects of service including the very attentive booking and the greeting when entering the BMW showroom.
13 February 2022
Excellent help in providing updates on progress and providing a loan car for the day
20 February 2022
We deal with Dan Lampard and always feel like everything is taken care of and nothing is too much trouble.