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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
417 ratings and 223 comments received in the last 90 days.
16 March 2025
Jermaine has been brilliant, above & beyond. I wouldn't go anywhere else even though it's a 200 mile round trip!
15 March 2025
Easy to order the M3 Touring, kept informed of developments and delivery dates. Very smooth handover process, made that little bit special by having the car revealed from under a cover! Again, friendly helpful staff. A great experience.
15 March 2025
Service was great. Jasmine went that extra mile to help.
13 March 2025
Josh Hammond is a key part of a friendly team; they always greet me using my name, followed by a handshake. It is quite unique. Many retail environments fall short with their customer care. My new car is amazing. Thank you for a very special moment.
12 March 2025
All went smoothly
10 March 2025
With excellent communication the purchase and delivery of our new car was made easy and enjoyable. And we have also received after sales care.
08 March 2025
Everything went smoothly
05 March 2025
Very satisfied, bit of a delay picking the car up with the DVLA website crashing but that can happen. The delivery time was communicated to me clearly which was nice, with biweekly updates
05 March 2025
Dean gave us a full explanation of the car as it was a different dashboard to our previous car. He took plenty of time to make sure we were happy
05 March 2025
Dean Braddon helpful and supportive
18 February 2025
The service at Ocean Torbay was exceptional
04 February 2025
Very friendly and informative every step of the way
04 February 2025
I am very satisfied with my new vehicle and Jack Andrew's was a pleasure to deal with. What I also like is how everyone in the Torbay branch of Ocean interact, which made my experience special.
04 February 2025
The welcome from all the staff from reception desk to the sales team. Also a phone conversation with a manager. I felt very comfortable with the whole process of discussing the vehicle I wanted to the test drive. I enjoyed the experience
04 February 2025
Straight forward and professional
25 January 2025
Always puts the customer first. Shouild be 6 stars.
24 January 2025
I was very satisfied with my experience at the BMW Oceans. The purchase and delivery was as expected, kept to high standards.
23 January 2025
Couldn't fault Ocean
23 January 2025
Fast and efficient, walk thorough every function and set up
22 January 2025
Because Ben Miller , and Andy Arnold were very helpful in guiding me through the purchase,and also the recall. Thankyou both for being so patient to both my wife and myself. Many Thanks.
16 January 2025
Always an enjoyable experience visiting Ocean BMW Plymouth.
11 January 2025
Great friendly but professional service.
09 January 2025
Kept in constant contact with dealer during process with any questions answered or information found out if sales person didn't know.
03 January 2025
Kate Roylance has been an absolute joy, and a breath of fresh air to deal with. Her communication skills and customer service are something to be very proud of! Kate, she is s great asset to BMW and Ocean Torbay.
19 March 2025
No issues, sorted everything out for me swiftly
19 March 2025
Not satisfied and disappointed.
19 March 2025
Did what they said on the tin
18 March 2025
All staff that I spoke to on the day were very professional and friendly. Joe at the service desk was very helpful and efficient and I hope that he is appreciated by the Ocean group managers as staff of that calibre are very very difficult to find
18 March 2025
Kept me up to date with the progress of my repair
18 March 2025
Work carried out to satisfaction
17 March 2025
They kept me informed with the progress of the work they were doing and you can feel confident in their advice.
17 March 2025
At Ocean my service advisor is Phil Oxenham. Phil's customer care is always outstanding: he keeps me informed, is always friendly and helpful and, when things don't go quite to plan, goes the extra mile.
17 March 2025
I was pleased with the MOT and service but did have to chase up for information regarding my electircal charging issue as they couldn't provide that when I picked up the car. The vehicle inspection reminder wasn't updated in the car.
17 March 2025
Car come back to me lovely and clean
17 March 2025
friendly and professional
17 March 2025
Sent a plan of what would happen ,but didn't. No video Got a call and text but No email on how to make a payment with cocoon. No info on end of warranty inspection.
16 March 2025
See abive
15 March 2025
As above
15 March 2025
Excellent customer service. Nice coffee!
13 March 2025
What a great guy helpful and attentive, thanks Phil
11 March 2025
Great team, good comms.
11 March 2025
Service carried out fully as required
10 March 2025
You did what you said you were going to do.
10 March 2025
Everything was very good
10 March 2025
Great personal service
10 March 2025
Excellent service
10 March 2025
Easy to book the vehicle in for its MOT. Staff was polite and friendly.
10 March 2025
Pleased with the service.
10 March 2025
They had to get the parts from Germany which took a few weeks but got us in a courtesy car
10 March 2025
Phil is the best to deal with
09 March 2025
As given above
08 March 2025
As above
08 March 2025
Everyone was really friendly, nothing was too much trouble. Wouldn't hesitate to use again- trust me my bmw dealers in hampshire are awful!!
08 March 2025
The service advisor Joe was amazing. He gave regular updates on my car and how it was progressing. Unfortunately the workshop really let's the standards slip
08 March 2025
As above and with free waiting coffee
08 March 2025
Unexpected problems were sorted quickly & efficiently
07 March 2025
The reason I have given 4 stars is because I think you should maybe have a waiting room for service customers with condiments and entertainment.
06 March 2025
Staff went that extra mile to get me back on the road. Mitchell Henwood deserverves a special mention.
05 March 2025
See above. Expensive too.
04 March 2025
Arrived pm without an appointment at the delearship with a flat battery after getting a jump start. The service staff managed to squeeze me in that afternoon fitting a new battery and coding it. Can only give top marks for the service I received.
03 March 2025
All my questions were answered, Alex was polite, knowledgeable and helpful
02 March 2025
Staff were excellent.
01 March 2025
Helpfull and polite
27 February 2025
Only reason I don't give it five stars is because, it would be nice to have a courtesy car whilst your car is being serviced.
25 February 2025
As above
25 February 2025
Process was very clear
25 February 2025
Really friendly staff and nice and clean shop. Kept me updated all the way through the services.
25 February 2025
Great communication and friendly staff from start to finish.
24 February 2025
See above
24 February 2025
Smooth process and great communication.
24 February 2025
My answer has already been answered in the previous box
24 February 2025
Whilst the service centre did what it had to do there was absolutely no regard for me whatsoever. It was an extremely long and boring day for me
24 February 2025
Service given was excellent, everything explained and done within the time limit i had. Evie dealt with me from arrival and was very polite and informative.
24 February 2025
As specified in comment above
23 February 2025
All friendly and helpful with a warm welcome
23 February 2025
Read above.
23 February 2025
As comments in Q1.
23 February 2025
Car was ready when promised
23 February 2025
Dis exactly what they needed to and corrected a defect quickly.
23 February 2025
Very helpful throughout !
22 February 2025
Amazing communication , safety inspection video was unexpected and very welcome.Repair was carried out efficiently and timeously. Building was spotlessly clean and all the staff were lovely.
22 February 2025
See above
22 February 2025
Never any problem
22 February 2025
All completed in allocated time and reasonable costs.
22 February 2025
There is still an issue with the headlights of my new BMW Series2
22 February 2025
Very good service.
20 February 2025
Knowing work has been carried out by BMW fitters.
19 February 2025
As always I have found dealing with Ocean Plymouth easy and helpful.
19 February 2025
Not down to the dealer but not happy with the performance of the headlamps on this model dip beam very poor
19 February 2025
Very pleased.
19 February 2025
It was stated by BMW that a complimentary clean would be carried out, this was not done.
19 February 2025
Extremely satisfied. Car was recalled for an EGR valve inspection twice last year while waiting for the part. Found a problem with rebooting the head unit and after a week was replaced free of charge. EGR valve replaced and £100 gift pack received.
19 February 2025
See above
18 February 2025
Good communication and happy with the work.
18 February 2025
excellent service in the timeframe indicated and advised
17 February 2025
My experience was really positive. I was kept informed regularly and the whole process was easy and the customer service I received from the local team was excellent.
17 February 2025
The staff are fantastic, however the price you charge is way to expensive.
17 February 2025
I asked for a courtesy car to get to work (anything would do as long as it had 4 wheels) and was assured this would happen but the day before was told no cars available and had to take a days holiday from my office
15 February 2025
The lack of understanding and appreciation that people have commitments. Believing it is acceptable to book a car in all day and inform customers they need to give authorisation at 1630 knowing full well the work is not going to be completed.
14 February 2025
Everything completed on time and excellent customer service
13 February 2025
Always good and friendly staff.
13 February 2025
Staff go above and beyond to help
13 February 2025
They got the car in quick and did a good job, but it was very expensive to complete the repairs.
12 February 2025
The service was conducted on time.
12 February 2025
Mitch is always professional, welcoming and makes sure I understand all aspects of my car's service requirements.
12 February 2025
Service is all important, and I have full confidence in Ocean as my vehicle's garage,
11 February 2025
Good communication.
11 February 2025
Did not receive my video of service
11 February 2025
Kept waiting , we were told repair would take about 30 mins , when the service desk said it was 90 mins. Not satisfied although the lady on service desk was apologetic and did her best to be helpful.
11 February 2025
The help and support given by the people mentioned above. It is mutual though as I downloaded the BMW App at Mitchell's request ;o)
10 February 2025
We felt listened to and we were kept well informed at all times
10 February 2025
There were no issues and staff were keen to help and serve me without delay
10 February 2025
Again Amazing. Under stressed period, the staff were amazing towards me.
09 February 2025
Friendly staff, always welcoming and take the time to talk me through everything I need to know.
09 February 2025
My car was in for a recall not a service
09 February 2025
Your team let me know when the car was ready and explained what work was carried out.
09 February 2025
As previously stated. No complaints.
09 February 2025
A very friendly and professional service
09 February 2025
Good up front communication and everything as expected
08 February 2025
Excellent service
08 February 2025
Service great, coffee excellent and the staff welcoming.
08 February 2025
Not applicable
08 February 2025
See above
07 February 2025
Recall work completed on time and car returned to me cleaned.
06 February 2025
The team at Ocean always do a great job and go the extra mile and are always friendly and helpful. I dealt with Mitch who was great to deal with and also was well looked after by Sue and your fabulous team member in the upstairs cafe.
06 February 2025
Great work and service
05 February 2025
The care and attention made was fantastic and the car came back to me exactly how I left it, which shows the care and attention of the mechanics.
05 February 2025
met my needs and the EMAC plan works for me.
04 February 2025
Faultless.
04 February 2025
Fully competent
04 February 2025
Everything made easy for me and service undertaken exactly as prescribed with excellent communication throughout
04 February 2025
Great communication and very friendly team. Quoted for a major repair and overall cost came in slightly lower which was fantastic. I felt like I'd been treated very fairly with labour cost.
03 February 2025
Again spoken to nicely
03 February 2025
Was a warranty repair and was treated with respect.
03 February 2025
Always a good experience. Always professional and helpful.
03 February 2025
Flexible, polite excellent communication
03 February 2025
Great job, kept me up to date throughout the day.
03 February 2025
Professional and helpful staff (Alex)
02 February 2025
Cars always been on time when it's gone into Ocean. Regular updates when needed.
02 February 2025
Walked up to service desk and all advisors seemed busy, spent a few awkward seconds stood there waiting to be acknowledged. All aspects of the service were covered and Alex even sorted out a service plan for us for our future servicing needs
02 February 2025
The job was carried out in good time and the car returned clean
02 February 2025
They did what they said they would do in the time they said they would take and were friendly and helpful.
02 February 2025
Everything was straightforward
01 February 2025
Very friendly staff from start to finish. Great communication
01 February 2025
Fast turnaround
01 February 2025
Good service v
01 February 2025
Great Staff Particularly Mitch on Service, Sarah Morris Host, Sue Keity Service
01 February 2025
Mitchell was excellent sorting out my recall on my new BMW X3 and transferring my service plan.
31 January 2025
Always taken care of, given realistic timeframe for length of work, offer of courtesy car if was needed, which wasn't on this occasion.
31 January 2025
Mitchel was ready good and went out of his way to ensure I had transport. Although expensive, the work was completed to a high standard and the car was cleaned afterwards
30 January 2025
Easy to book in, had a waiting appointment and efficient checkout.
29 January 2025
The work on my car was completed within 2 hours, which was much quicker than estimated.
29 January 2025
Overall service great communication keeping the customer up to date needs improving
29 January 2025
Kept informed at all times with progress, great coffee and customer servcie
28 January 2025
Sue was really helpful and informative. She was great.
27 January 2025
Staff very caring
27 January 2025
Everything always carried out with precision and accuracy
27 January 2025
Friendly, informative and helpful
27 January 2025
Wonderful service
26 January 2025
They found a puncture in my tyre.Got a message asking me to authorise the repair and I did.Only when I went to collect my car at 6pm I was told the machine was broken and under repair.I was not even informed beforehand. Not professional by any means.
26 January 2025
Bought a car that I wanted
25 January 2025
The repair was completed in a timely manner, however there was an open campaign - 1SACC023714 - which should have covered costs - but I was advised to pusue warrenty claim, which was not met by the company - I need to challange BMW to meet cost
25 January 2025
No I am not satisfied and will be complaining to BMW UK
25 January 2025
My car has been damaged at your business and I am having to sort out the problem myself. Absolutely shocking
25 January 2025
Staff make you feel welcome and valued.
25 January 2025
I was at the dealership 20 minutes after I got call to pick car up. Got told it's finished and just needed a wash, waited for 50 minutes, car supposedly now ready. I go outside, car comes, not washed. Worker says he's just gonna give it a wash now.
25 January 2025
No video of initial inspection Missed key item (orange REC engine light on dash)
24 January 2025
Staff are friendly and very helpful.
24 January 2025
Service and Mot all satisfactory. But it would help to have a courtesy car as I had to walk both ways to deliver and collect as no buses available and being 82 this was daunting task.
24 January 2025
Satisfied
23 January 2025
Gone out of their way to help
23 January 2025
Good efficient service
23 January 2025
Friendly and helpful.
22 January 2025
Video story detailing defects was great, I knew what to expect
22 January 2025
I was very happy, but, my car went in on the Friday for a day's work, unfortunately I was not able to pick it up till wensday, because your tire machine broke , I think bmw should invested in a new one, not good for business, end of day I was happy,.
22 January 2025
Both the managers and technicians were friendly and knowledgeable
22 January 2025
Better than my visit last year to the same dealership so improving my trust and confidence back in ocean. However was only a 30 minute drop and wait recall
21 January 2025
Kept updated on progress of work car available for collection on time
20 January 2025
Bonus complimentary free gift when cat was returned after having recalls done
20 January 2025
I was very happy with my service experience at Ocean BMW Plymouth. Sue was exceptionally helpful & knowledgeable.
20 January 2025
Friendly staff very helpful
20 January 2025
They were helpful at every stage and completed the repair promptly.
20 January 2025
Good communication and quickly resolved issue.
20 January 2025
Sue Kiely has given me exceptional service restoring my faith in BMW.
19 January 2025
I'm very happy with vehicle Always drives B MW
18 January 2025
Helpful staff Not kept waiting
18 January 2025
Polite, informitive, respond to queries, and a great experience.
18 January 2025
The service was very good but having dropped the car off at 09:00 for a service and MOT I was surprised that it didn't go on the MOT ramp until 16:00. As a result I was not driving home till 17:00 by the time the paper work was completed
17 January 2025
The service was on time and the staff helpful
17 January 2025
Work to replace wipers forgotten. Despite over £800 of work a water leak still persists. No apology for missing work or need for more work. Inconvenience of it all very irritating. Over 1 month wait for more repair work.
17 January 2025
Communication was excellent & extra work identified was taken on & sorted. The courtesy wash I'd signed up for wasn't done but everything else was fine
16 January 2025
The whole process was made easy by phil on reception who explained everything very clearly
15 January 2025
Nothing to complain about
15 January 2025
Very satisfied
15 January 2025
Because of Sue's work ethics.
14 January 2025
Simple and Professional
14 January 2025
Good communication, friendly and knowledgeable staff.
14 January 2025
Helpful and friendly staff. Excellent job done cleaning the car both inside and outside.
14 January 2025
completely satisfied lights working exactly how they should be
14 January 2025
Excellent service
13 January 2025
Would rate 5 stars if you still had your car pick up service. That was super useful and set BMW apart from competitors.
13 January 2025
Very helpfull.
13 January 2025
Again, couldn't fault the service I received
13 January 2025
Completely satisfied with my experience.
13 January 2025
Excellent service as usual from all at Ocean Plymouth.
11 January 2025
I was told the engineer had broken a fuel clip and a part had to be ordered meaning I had to have a courtesy car and return the next day. In addition and for the second time in a row my car was not cleaned as had been offered
10 January 2025
Did exactly what they said they would do, and made recommendations for future work in keeping with their findings
10 January 2025
Mitch was very helpful.
09 January 2025
Very easy, very simple process. Time efficient and quality results.
09 January 2025
Great communication before and during the service and at a reasonable cost.
08 January 2025
I always receive an impeccable service from Ocean Plymouth. I find everyone very welcoming & polite and they know me now and acknowledged me which is nice.
08 January 2025
Top class can't fault them
06 January 2025
Unhappy with check-in procedure. Unhappy with Ocean's I.T. systems - unable to give me invoice on the day - they (why not one invoice instead of 2?) were subsequently scanned and emailed to me - but they are illegible. Just not good enough.
06 January 2025
As ever very good
05 January 2025
Nothing is too much trouble at Ocean Plymouth. The staff are always friendly and courteous.
03 January 2025
Very Efficient
30 December 2024
Ocean did everything I asked, communication was good.
29 December 2024
Unable to resolve my issue
29 December 2024
Despite recent groundworks, customer parking is still very cramped, and I am always concerned my car will be damaged by other users.
28 December 2024
Brilliant service
27 December 2024
My elderly car is completely reliable thanks to your service team.
27 December 2024
very efficient
18 March 2025
Sale team that are prepared to go that bit further to help and inform it's customers