About Your Local BMW Retailer

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

244 ratings and 165 comments received in the last 90 days.

05 June 2026

Very well looked after with professional approach

04 June 2026

Nothing was to much trouble & all the questions i asked were answered and explained in depth. I could not of asked for anyone better than Jack Andrews he is a very nice person so helpful & could not have done more easy to get on with & always a smile

28 May 2026

Right from when I arrived I was warmly greeted and looked after. Jack Andrews was exceptional. He was extremely professional, informative and listened to what I wanted as well as giving advise. You are very lucky to have him as an employee.

27 May 2026

Easy to get to, ample parking

25 May 2026

Olly made it very simple and stress free from start to finish

23 May 2026

Trevor makes the process stress free and enjoyable from start to finish

16 May 2026

superb service from olly, knew his stuff and more than happy to sort any questions we asked

02 May 2026

I was greeted with smiles and taken care of as soon as I walked through the doors. I wasn't shown this treated at many other car garages I'd visited and made the difference.

30 April 2026

There was a delay in providing me with my new registration plate in March, however the staff kept me informed and did their best to ensure I had up to date information and were happy to help with any queries I had.

29 April 2026

Will was very helpful

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23 April 2026

Really happy

16 April 2026

Very good experience from initial contact through to hand over

04 April 2026

Professional and efficient service. Handover was not rushed, nor laboured.

03 April 2026

A seamless process guided by well informed professionals.

03 April 2026

Exceptional service as normal

02 April 2026

Will was very helpful, knowledgeable and friendly. Would buy from him again. Thanks

01 April 2026

Fantastic service and Will looks after us in every way

26 March 2026

I have bought several vehicles from Ocean in Plymouth and have always found all staff friendly and accomodating

25 March 2026

SMART, COMFORTABLE SHOWROOM AND THERE WAS NO PRESSURE SELLING, JUST HELPFUL INFORMATION. OUR REPRESENTATIVE, WILL EDNEY, WAS VERY PROFFESSIONAL OFFERING GOOD ADVICE AND ASSISTANCE.DD

25 March 2026

Everything was perfect, staff are very attentive and informative.

25 March 2026

Incredible, helpful team who went out their way to help me! Dealt with an issue during collection which was outside of their control faultlessly. Felt listened to and cared for throughout the whole process.

24 March 2026

Will did a very professional handover in all respects- the process was efficient and he was able to answer all of our questions. His instruction and help in setting up the connectivity with our phones and then explaining the different functions was o

06 June 2026

Service interaction very good, service report showed all things checked and Red amber green colour coded, engine, oil, drivetrain and lots of other bits checked and greened however it's an electric car?

05 June 2026

Car was bust and needed sorting. It is always into the dealer if it needs anything.

04 June 2026

All as I would have expected

03 June 2026

Awesome

03 June 2026

My car was booked for a parts recall on Friday 29th - I had advised I couldn't collect until Monday due to a funeral I was away for. When I came Monday, it took over 25 minutes just to get my key back when I needed to take my little boy to hospital

03 June 2026

No problems eith car being serviced. It was completed to my satisfaction and car cleaned inside and out.

02 June 2026

I stayed at the centre during the vehicle service and MOT. At all times I was kept up to date on the progress.

02 June 2026

It was very pleasant experience and first time that i actually waiting for my car at Ocean BMW Plymouth

02 June 2026

Good welcome and service finished promptly.

01 June 2026

Good communication process from booking of MOT to finish

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01 June 2026

Satisfactory.

01 June 2026

I was running an hour late the receptionist assured me everything was OK and poured me a coffee. Fantastic service, thank you.

31 May 2026

Good customer communication.

31 May 2026

Everything went smoothly, my car failed its MOT but the reason was explained to me and the work needed was done on the same visit which was great! The waiting area is clean with coffee, tea and cold water and the air con was lovely on a very hot day!

31 May 2026

I put some ad-blue in my car as it was telling me it was low,I assumed when it was in for a service it would have been checked and topped up but it wasn't.

31 May 2026

Very satisfied . Staff friendly and helpful .

31 May 2026

Very courteous, helpful and professional staff. The appointment was arranged to suit my requirements and the vehicle was returned on time.

30 May 2026

Professional and courteous staff.

30 May 2026

Even though my work was small you are treated as if you were buying every car in the showroom Service side is second to none

30 May 2026

The centre worked really hard to get my car sorted as quickly as possible. The service desk were extremely helpful and friendly. I marked down a star as my interior was scratched and the after clean isn't what it used to be.

29 May 2026

The service was great and the recall was done but think on a recall there should also be a service for courtesy car. Also, I had requested a complimentary clean and they only did the outside not the inside.

28 May 2026

Your Service Representative Phil was very efficient he had everything under control, and once the car had completed its service he promptly rang me, which saved me a lot of time. I would say he is a real asset to the Service Team & BMW

28 May 2026

Helpful

28 May 2026

Fair pricing for check up time

28 May 2026

Staff were lovely and attentive.

28 May 2026

After 11 years of been loyal customer and buying very often 2 new top M-Cars a year, I've been forced to buy new tyres for the M5 which are still road legal to adjust the tracking!!???

27 May 2026

Advisor was helpful and genuine.

27 May 2026

Very helpful staff.

27 May 2026

Courteous, friendly, professional and timely.

27 May 2026

Very quick service

27 May 2026

Extremely responsive and helpful team at Plymouth Ocean BMW.

27 May 2026

Want the collection and delivery returned??

27 May 2026

Very friendly and very straight forward arrival process and exit

27 May 2026

It was very easy and efficient

27 May 2026

customer personnel were excellent

27 May 2026

Staff friendly and kept me informed throughout the whole process.

26 May 2026

The problem I had with the car was satisfactorily sorted and was not too expensive

26 May 2026

Martin was helpful and friendly and knew what he was on about.

25 May 2026

Very nice greeting. Helpful and good explanation.

25 May 2026

Very efficient

24 May 2026

Brought the car in for an airbag recall and offered a complimentary vehicle wash in which it sustained loss of tailgate decal. When reported was met with a blanket denial of any liability and suggestion the item wasn't there in the first place.

24 May 2026

Great job

24 May 2026

It was great, no complaints

23 May 2026

The Whole recall was handled well and care was taken over my aged BMW 330i Touring. Parked out front at the end of the Day Nice and Clean.

23 May 2026

Very friendly, welcoming and professional

23 May 2026

Due to the helpfulness of Trevor Larken (salesman) recently collecting and returning my car as the Torbay dealership has been closed.

22 May 2026

Excellent service! I was warmly gtrreted by Ocean staff and welcomed with coffee. Car service was carried out on schedule and all faults clearly explained.

22 May 2026

Quick and efficient

21 May 2026

Called night before to give a time for MOT and then service. Everything happened in a timely manner.

21 May 2026

Courteous and helpful greeting on arrival at a new to me Dealership

21 May 2026

Everybody was very helpful and let me know what was needed

20 May 2026

Car was taken in on time and service done efficiently.

19 May 2026

Very pleasant and on time.

19 May 2026

Not overly happy. On my way home the oil icon on the dashboard was flashing saying oil is below required level? Also I dropped of the car at 9 am and did not get the car back until 5.30 pm is Not a good service.

18 May 2026

Very helpful and supportive when we had an incident with my car and were brought in to Ocean BMW for their help. Sevice Advisor Marc Prince was exceptionally helpful, arranged a loan car to allow us to continue our holiday in Devon.

18 May 2026

I agreed to an electronic request to change the wiper blades, but on collecting the car, that had not been been done and it took two attempts to rectify this The washing of the car was superficial, leaving old bird droppings untouched

17 May 2026

Every one went out of their way to help from the first phone call until collecting my keys after service

17 May 2026

Friendly helpful staff. Exceptional service and the car returned clean and ready to go.

15 May 2026

Recently purchased the car failed its MOT on non warranty part. Explained that I'd been given a voucher instead of 12 months MOT. Sales where able to sort the situation and the car passed its MOT.

15 May 2026

The complimentary wash and vacuum was rushed and not good enough.

13 May 2026

Staff are very professional I'm friendly and my car was delivered and finished on time.

13 May 2026

Very helpful service team.

11 May 2026

The user experience pre-booking, dropping off was excellent. However selected complimentary clean and that a was not completed and collecting of keys was opposite experience to dropping off. Had to wait to collect keys then guess where car was parked

11 May 2026

I have had all my settings changed and I am unable to change them back not sure why but call 4 days ago to be told someone would be in contact but this has not happened

11 May 2026

All seemed satisfactory and straightforward

06 May 2026

Good experience,everything i needed to know,however wanted advice on a few things,but unable to speak to anyone with reference to something i wanted to know ie service inclusive, and dash cam eye

05 May 2026

Very happy with the service that I got from BMW Ocean. Marc Prince was very helpful and everything went very smoothly.

05 May 2026

Very good service

05 May 2026

Richard Bull and the team from the service department were a pleasure to deal with and were very helpful during my visit. The VHC was comprehensive and detailed.

04 May 2026

My car came in for a starting motor recall. When I collected it the paintwork was scratched from being washed and my lock and wheel nut is missing most likely removed by the garage, so in turn i can't get my tyre changed on a bank holiday.

03 May 2026

The part that was needed, despite me telling the garage when i booked it in, was not available and i now have to wait for it to be delivered from Germany. I made a 50 mile round trip, had to hire a car to get home!

03 May 2026

Friendly and very flexible with drop off and pick up times. Easy to communicate with and efficient.

03 May 2026

The team (both sales and workshop) know me and always look after me. And free coffee is good! ??

29 April 2026

Excellent service. Kept up to date

29 April 2026

Friendly and professional.

28 April 2026

Prompt attention and excellent service

28 April 2026

All good.

27 April 2026

It is disappointing no discount is available when being forced to purchase four tyres after a puncture. My next car may not be a x1 or even a BMW

27 April 2026

Work carried out on time.

26 April 2026

Marc Prince offered exceptional service

23 April 2026

I've been a customer of OceanBMW for some 32/33 years. I've seen many come and go but my honest opinion is I see Ocean as the best company I have ever dealt with. Staff has been exemplarily for sure.

23 April 2026

Very informative, procedure. I also waited for my vehicle in comfort.

22 April 2026

Good experience and Marc was really helpful but lots of staff around but only 1 person on service desk, Other staff stood around chatting but not acxknowledging customers waititng which gives a poor impression

21 April 2026

Unable to diagnose the issue with my vehicle without committing to paying an additional £600+ in diagnostic tests. My husband returned to collect the vehicle and it would not start, the battery was flat, the service desk refused any help at all

21 April 2026

Great service from Phil on reception. Keeping me updated while my car was with you. Returned in a great condition after a clean.

21 April 2026

Fabulous as always , lovely helpful staff and efficient service

20 April 2026

Prompt service

19 April 2026

Friendly, Professional and welcoming service. Highly recommend

18 April 2026

No help in arranging service

15 April 2026

Always very good service and staff are always friendly and welcoming and keep you updated. This all makes you feel valued.

15 April 2026

My car came in for a recall. I wasn't told exactly what happened during the recall i.e. whether anything was replaced or not. I guess it doesn't matter but it would've been nice to know. The staff were very nice and friendly.

15 April 2026

Ollie & Tony make everything so easy, it's a pleasure to deal with them

15 April 2026

Very good as always and very informative

14 April 2026

If I could give zero stars I would. The garage have seriously damaged my paintwork when washing the car. I've emailed the CEO and Head of Business and have had no response at all - I'm now speaking to the motor ombudsman and taking legal advice.

14 April 2026

Excellent customer facilitie.

13 April 2026

Check in was efficient. My courtesy car was ready and a pleasure to drive. The service was carried out in a shorter period than estimated. If having a car serviced can be called pleasurable then this was.

13 April 2026

I always rave, to my wife, how customer conscious you are when I visit. Offer coffee etc. When my wife picked car up the receptionist just pointed her over to the service dept. She is looking for car and she liked the M5 but no sales person around

09 April 2026

Good service

09 April 2026

Friendly and helpful staff, work completed on time.

08 April 2026

Asked to have oil topped up didn't happened. Asked to have a look at my software about Apple Maps with no help. Was quoted £105 with brake fluid change was charged £118 when asked about the difference never replied.

06 April 2026

The centre staff were helpful. I appreciated the video clip.

06 April 2026

Being a BMW customer for many years I have to say the high standards are the norm for Ocean

06 April 2026

Poor support from the service desk. I expect better from a premium dealer with premium pricing. I understand it is because they are structurally under resourced.

05 April 2026

Great customer service. Made my time there really easy with no hassle

04 April 2026

Managed to schedule in my repairs in at the last minute.

03 April 2026

My comments do not fit in this box.

03 April 2026

Job not completed and difficulty contacting service department

31 March 2026

You would have been given the 5 stars had you put the seat back where it was when I brought it in. I find changing seat positions, particularly in the Z4, quite difficult.

31 March 2026

Every aspect of the service was very efficient, from checking in, dropping the car off and the communication. Marc Prince was excellent on the service desk.

30 March 2026

The service was amazing, friendly staff good coffee and a quick turnaround on my car,although it was a recall visit i still got treated very well,I have already sent phil an email thanking them ,regards m.Ashton

30 March 2026

Very happy & friendly staff it's always a pleasure to visit.

30 March 2026

No issues, easy to book, drop car off and collect. Car was returned valeted.

30 March 2026

Marc was excellent with my X3 warranty problem. He wanted the car all day and arranged the taxi back home for me and when the car was ready he got the taxi to pick me up and take me back to Ocean bmw.

29 March 2026

I booked my vehicle in to have a service saying that I had to leave by 14.00. I indicated three times about the time constraint and dropped the car off at 10.30. The car was not ready until 14.35 which made me late for the school run. Not impressed !

29 March 2026

I took my two month old car in to rectify the issues but it came back to me with no changes! I did call the person who has sold the car to me which calls Josh and he said he will get back to me with this and he still hasn't after three weeks.

28 March 2026

Great customer service, friendly and welcoming. Drop off option suited my needs.

28 March 2026

From initial call for vehicle recall to picking vehicle up I feel I was treated extremely politely too even though it is an old vehicle I felt I was spoken to the same as someone buying a new one ??

27 March 2026

booking in day and time fine for me plus only waiting short time for car be done on the day all of the staff very good plus coffee fine

25 March 2026

Reliable and effective with customer satisfaction with video inspection report

23 March 2026

Marc explained things clearly and kept us fully updated. He was very pleasant and professional. Appreciated the video. 5 stars for Marc and your mechanics

23 March 2026

As always top notcth

22 March 2026

Poor communication

19 March 2026

Everything went fine, but I am hard of hearing and the set up of desks where I was checked in was extremely noisy and very difficult to hear the conversation.

18 March 2026

Mark was my service manager. He did a great job in keeping me informed of exactly what was going on in a friendly and professional way.

18 March 2026

The car was not cleaned.

18 March 2026

Always incredibly helpful and explained everything.

17 March 2026

Friendly staff, work carried out arranged.

17 March 2026

Good customer service, not kept waiting. My only gripe was a bubble in the wall of a tyre. Is that BMW's fault? Poss not, but I find it suspicious as the last time my car was in there, the same thing happened? Is it because of a ramp or something?

16 March 2026

They did a great job with my car but I have chased the health check twice and have still not recieved the email.

16 March 2026

It was a great service. Shame Torbay is closed, but the lad who's name I can't remember was in Plymouth and was as friendly as always

16 March 2026

Work done to time and car valeted before return

16 March 2026

Phil was excellent throughout the process. Professional and caring, explained in detail what had been done, and additional repairs that are needed in the coming months. A credit to Ocean BMW. Regards Bryan Gullick

16 March 2026

Sorted out an issue that bmw customer service centre was extremely poor at dealing with.. Thank you

15 March 2026

I was very pleased with the service and in particular Phil who was very helpful. Rick Kennard.

15 March 2026

Great customer service by Richard.

15 March 2026

Helpful

15 March 2026

Problem resolved quickly

15 March 2026

Good service and a nice loan car

14 March 2026

Prompt service. Friendly staff.

14 March 2026

Good efficient service

13 March 2026

The staff were all good but given that I was there for more than 7.5 hours it was a very long wait. Apparently the booking centre should have offered me a courtesy car.

13 March 2026

Assistant was helpful and knowledgeable. Car returned on time and cleaned inside and outside very welcome

13 March 2026

problem solved

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Ocean Plymouth BMW

Address

St Modwen House, Longbridge Road, Plymouth, PL6 8LD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01752 202 828

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map

Address

St Modwen House, Longbridge Road, Plymouth, PL6 8LD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 14:00
Sun:Closed

Phone

01752 202 828

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map

Address

St Modwen House, Longbridge Road, Plymouth, PL6 8LD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 16:00
Sun:Closed

Phone

01752 202 828

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map

Address

12 Lister Close, Newnham Industrial Estate, Plympton, Plymouth, PL7 4BA

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:Closed
Sun:Closed

Phone

01752 347181

Map

Areas served

Plymouth as well as surrounding areas including Paignton, Torquay, Newton Abbot and Saltash

View map