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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Racheal explained everything to me that I wanted to know about.

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professional and friendly service

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The issue I had was raised back in January and clearly not investigated as it should have been and cost me more as a result .,

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reliable staff

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Our experience (over our 5 visits) this year has been very positive. The staff are friendly and helpful, and the work has been done to a very high standard. Overall we're really pleased.

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Fixed the problem with my 435d picked up during end of warranty check.

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Repair carried out successfully and service ok.Expensive parts ...headlight.

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As above

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Easy booking, on time and excellent communication (as I was waiting) from Miss Jones the service advisor

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They took care to address the issues that I had.

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no problems at all

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Rapid attention, comfortable waiting area

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No one film BMW would admit there is a fault with run flat wheels

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Value for money

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Two tyres had to be replaced and I am disappointed that the price I paid for them at the time, did not seem competitive when I made enquires the following day at another garage.

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Faultless from drop off to pick up

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The lady I dealt with was very helpful, although nobody was expecting me. I was booked to see a Frances but she called in sick and nobody else was aware I was coming.

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Ocean were very easy to deal with, I was running late so rang them to let them know. When you have a service you are asked if you would like your vehicle washed. It would be good if the vehicle was actually clean when it came back! Disappointed

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Very knowledgable mechanics

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Explained what was required in service

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All the work was completed to high standard required

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I had thought that we had included a brake service in this but it didn't happen. Not sure why

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Top notch valet

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Very satisfied with the service of the car I was told that I would get a complimentary car valet after servicing the car. (car wash) However apon inspection of the car at home I could see that it was not washed. It was just hosed of with water.

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The reception team were prompt and switched on. The service was within the time frame stated and the car felt great afterwards. You felt valued throughout the process. The team from Specialist Cars Tring should be sent to Ocean for remedial training.

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Kept up to date with everything that was happening.

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Only lost 0.5 of a star due to I booked the service online, when they had the car, they said that price was incorrect and in fact more, not by much though, hence still happy.

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Curtesy car made available, service completed on time

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Quick efficient with good feedback

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I was pleased with the service done, friendly helpful staff and a very pleasant environment to work and wait. I felt valued.

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Thought the car was ready to collect, but wasn't quite when I got there so had to wait about 30 minutes, probably my fault for not telling them exactly when I was coming.

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Always strive to give the best. Sometimes they fail but failing is part of any company. What makes a fantastic company is how they deal with their shortfalls. What makes a Pluperfect company is a company who go beyond five stars, and this is Ocean

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Excellent service from rep Charlotte

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Really helpful, above and beyond expectations - really helped us out and delivered on time & communicated well - really excellent service thank you

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Met by the friendly Customer Service lady and treated very well but without the falseness you get at other marques.

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They all do their jobs proffessionally

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I was very impressed with the cost to do the brake fluid change as well as the video of the safety inspection, nice touch and very helpful. I'afraid I can't give 5 stars as the after service valet, inside and out, wasn't particularly good.

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Well there's not much interactions to let you know what's happening. The girl rang me and i was still in the dealership.

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I was notified quickly that there was a recall booked in within a couple of days and it was all done in less than 40 minutes and I was on my way

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Professional company

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First class friendly, knowledgeable and personally tailored service

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I thought they would have provided a courtesy wash and hoover, but this was not done.

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Problem dealt with very quickly

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Provided a good service

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The whole experience from being greeted at the reception to collecting the car was next to none

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Prompt and efficient service

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It really wasn't challenging!

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When my car is in for a service I am always confident that it will be carried out with great efficiency. Moreover, in May last year and the day before we crossed the Chanel to France, one of your staff mended a faulty window which enabled us to go.

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My vehicle was booked in without too much delay. Transition to a courtesy vehicle was easy. A data record was sent to me to view the inspection.

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In addition to the recall, I asked for a squeak in the boot locking system to be lubricate; this was done but it returned in a week

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I reported a fault with a light which was not dealt with

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Hassle free

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Service not itemized to see exactly what was carried out. Not listed in detail in the onboard computer or presented as a printed hard copy when I asked.

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Yes - very good service received from the dealership.

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Insurance not covering enough in my point of view.

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Very friendly and always helpful

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Booked car in for 14:00 phoned the day before to confirm I am still coming, asked to come in 10min before so they can do paper work arrived at 13:45 as it was busy did get to see any service reception people until 14:00 so a bit pointless really!!

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From first telephone call to the day of call back very easy to deal with

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Service team were very busy so waiting time was quite long both to drop off the key and to pay. The service team seemed to have a lot of new personnel... previous team were superb, new personnel felt less friendly and secure in what they were doing

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Martin is an excellent service advisor.

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Easy to book in, friendly staff, completed on time.

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Went out of their way to accommodate.

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Had to make a return visit the day after to tighten screws properly

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A positive experience. Really good to see the video of the mechanics working on the car and also explaining what they are doing.

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Well treated and good check on the car

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Given a 7.45 time for mot.I got there for 7.30 but had to wait in a queue for 20mins before I was seen.

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The staff were friendly and dealt with the problem promptly. But whatever action was taken doesn't appear to have resolved the issue as I had further problems on the way home yesterday (14th Sep) and my vehicle being taken away by a breakdown truck.

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3 hours to long

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Held a bit back as coffee machine not working, could do maybe with a water cooler, apart from that all good.

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Did not require a courtesy car.However a member of staff drove me to a local venue I needed to visit.

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helpful efficient team

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In addition to a late call we had expected the car to be cleaned as it was offered and accepted. On previous occasions this had been done to a good standard. Unfortunately the car had been rushed through late in the afternoon and not cleaned.

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Ease of service

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Problem was resolved reasonably efficiently and saved my holiday

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All work completed as required.

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Polite staff,good feeling that your car is being well looked after!

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Recall work undertaken and there were a couple of warranty issues found and dealt with. Replacement tyre competitively priced.

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Overall, service was excellent. The repair work I had done took rather longer than expected due a delay in required parts arriving but I was kept well informed throughout. The work was completed to a very high standard.

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Phil who looked after me was excellent. The car was in for two days while a warranty repair was done. I was disappointed that Ocean omitted to do a wash/vac although it was on the job sheet!

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Top service and staff as always. Very helpful, great sandwiches ??

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The staff were very helpful, a courtesy car had been arranged for me, I was attended to almost immediately on arrival and they gave me all the information I requested.

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My car was in for a recall for which I had a courtesy car, after an additional 50 mile commute on collection the EM light was on, as the service team had finished I was asked to leave my car for further investigation, enduring further mileage and

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Would be 10 stars for the post purchase services from the service department who are excellent communicators - pre sale communication was and remains poor

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Vehicle was in for a system reset due to the navigation failing on numerous Occasions. Service was speedy and I was informed throughout by the service team.

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Always excellent, listen, promise and deliver. Best of all 150+ dealers I have visited, UK & IE

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I don't like to be lied to.

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Excellent all round.

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Recall issue was resolved Charlotte provided and friendly and professional service.

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Everything dealt with on-time (my visit was for a product recall) and no drama.

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I was happy with my visit to my ocean for the service

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Fixed problem wheel sensor

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Only gave a rating of 4 because the standard of cleaning and vacuuming the car was only moderate. Helpful staff & car was booked in quite quickly. Frequent updates on progress of investigation/repairs.

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Ocean achieved an excellent repair job but did not collect our car on the afternoon of 13 July as Emergency Services had said they would, but only on the morning of 14 July. Contrary to our expectations return they did not return the car to us.

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The essential recall work could not be completed on the day due to lack of parts from BMW. I was told it would take at least 10 days. The loan car I was given was filthy inside with mud and food debris on the seats. I didn't argue as it was raining.

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The service was fine. However I was asked if I wanted a free valet of the car. When I returned to it, it had been washed but poorly and no interior valeting done at all I find this extremely poor customer care.

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Work done on time and within estimate , friendly and knowledgeable staff .

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Routine brake fluid change which was completed in the advised time frame.

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My Car came in on a recall and the work was completed on the same day with helpful service staff fully briefing me on the process

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Excellent service as always. We would not dream of dealing any other dealer or car manufacturer.

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Failed to resolve a genuine problem and were obtuse in their dealing with it. They did not investigate the fault, instead finding ridiculous explanations for the problem based on very minor scrape to the under tray.

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Work was carried out while we waited in a timely manner in very comfortable surroundings

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The atmosphere and level of service at Ocean BMW Plymouth is unlike i have experienced before. Genuinely representing BMW brand values and demonstrating why BMW are the ultimate driving machines.

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I was happy that my car had been fully serviced

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Service above and beyond, you get what you pay for.

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At the time of booking the service I asked for details of the cost! I never received an confirmatory email! Only found the cost on the Friday before the service.

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because they looked after me

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Missed some areas on health check which leads me to believe it was not done. No offer of car being washed or hoovered.

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Your service people always seem under pressure and are not as friendly and welcoming as they should be. In fact at times a little aggressive with there attitude. Not an experience you look forward to.

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Fault on computer rectified , car not washed as requested

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Kept informed throughout process and car was ready when agreed

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Everything was sorted quickly and without fuss

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Well looked after Vehicle delivered on time excellent service from staff

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The service at Ocean BMW Plymouth is always 1st class! I'm on my 5th BMW from this dealership & would not go anywhere else to buy a car. The service department is exceptional. Will always try to accommodate my needs appointments/time etc.

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after seventeen years of owning a E39 i continue going there for its service ,mot and repair jobs so I guess I must be reasonable happy overall but downside sometimes have to wait weeks when booking car in because garage time full

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Upon discovering a potential fault with my six month old car, BMW carried out a thorough investigation and the fault was rectified.

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Excellent service

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As above

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It took two attempts to identify the problem, which I believe should have been put right on the first attempt. I told them what the problem was as I had it happen exactly in the same manner one year ago, but they wouldn't except this.

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I was kept fully informed of the progress of the build and delivery and at handover a full run through was very thorough.

Sales

smooth process

Sales

Was kept very well informed during the process. Salesman very knowledgeable and pro-active.

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The whole process was very smooth. I was kept completely informed of the progress of my order. My car was delivered exactly as expected and the service from Matthew Harry at Ocean BMW was first class.

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I was well informed throughout

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Great experience. Honey was amazing.

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All staff were helpful and professional. Particularly Honey Warner and Simon Penny.

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Making the purchase was a doddle,i've had a harder job purchasing a t-shirt.Everything was explained,in simple easy to understand context.And at all times,was made to feel i was important to BMW.

Sales

Initially, all went very smoothly, but a serious difficulty arose after agreeing the purchase. Thankfully, the issue was resolved to our satisfaction.

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Ocean BMW (Plymouth) adopt a consistent, friendly and professional approach, always greeting both existing and potential customers with a smile and a dedicated service. My particular thanks to Adrian Rundle who has dealt with my needs for many years.

Sales

One employee of bmw ocean,plymouth was unnecessarily rude to me in an email without cause.I am a disabled customer which this person was very aware of.The entire buying experience was only saved by the taking over of all sales responsibility by anoth

Sales

The purchase process was very straight forward, everything was explained clearly and the car was very well presented when I went to collect.

Sales

Olivia was very helpful throughout and i will recommend anyone to use her.

Sales

no hassle no problems.