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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CHRIS BEARE

GROUP USED CAR MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

MARTIN POLE

BODYSHOP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

PAUL ECCLES

PARTS MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i had the tracking reset due to tyre wear but the car had to be returned to thedealer because the steering wheel was out of line when the car was goingstraight eg righthand down the cars steering was put on second visit

Service

MOT CARRIED OUT NO EXHAUST EMISSIONS RESULTS given to me I rang next day was told one would be put in post nothing yet I rang on 21 st of July

Service

outstanding customer service from all involved

Service

Good staff and product

Service

Being very particular, the only criticism I could make of my recent service was that, when it came to the final valet of the car, the interior was not cleaned as it had been on all previous occasions.

Service

The Ocean representative was very professional and helpful.

Service

All the staff were competent, easy to talk to and nothing was too much trouble.

Service

The work done on my car was wonderful and the service, convenience and interaction with all involved in the process was superb !!

Service

As detailed above. If I had fully understood the discs and pads were a matter of urgency I would have had them done while there. Otherwise I was very happy with the service I received.

Service

First class efficient and effective

Service

Had it just been left to service, this score would be a 3, due to our salesman Adrian, arranging for a vehicle for me, this has raised to a 4 - had service arranged the loan car, it would have been a .

Service

Kept in the picture of potential problem car concerns.

Service

Had to wait for car to be finished

Service

I have used this centre for service and purchased cars with few problems.

Service

Faults remaining after visit to another distant bmw workshop. Ocean fixed without quibble or charge to me.

Service

Stefan provide service over and above that expected. Use of Oceans Corporate membership at Paignton Zoo arranged in seamless fashion which was much appreciated

Service

i have been well looked after

Service

EXPERTISE INSTALLED AT ALL BMW CENTRES, SECOND TO NONE. COURTEOUS AND WELCOMING.

Service

Not satisfied

Service

We have every confidence in Ocean Plymouth's ability to meet our requirements

Service

Every thing was done properly and thoroughly explained to me, and all questions answered simply and in an understandable way.

Service

My wheels were changed and car valet all within the expected tone slot.

Service

Quick and the job was completed on time. Credit was applied to the account upon purchase of the vehicle that was to go towards the service. This was not however on your system. Fortunately, the sales person who sold us the car was there to confirm.

Service

Did all that was expected

Service

Dealt with in a prompt manner

Service

Job done in promised time with explanation of possible fault

Service

Excellent staff very pleasant and courteous very attentive

Service

then other two original faults came on.I then went back to BMW to get a refund as they had mis-diagnosed the faults. For this to happen BMW asked me to bring my car back in for them to check the work carried out. Upon inspection and .......

Service

There was a slight glitch in adding up the costs - satisfactorily resolved

Service

The service employees are very knowledgable and only to pleased to assist with any requirements or queries I have. The car is always returned to me with all the work I have requested carried out and I have never had to return dissatisfied

Service

Efficient and smooth

Service

I have three bmw cars over 21 years and mainly used ocean for servicing.0n every visit stafff have been cooperative friendly and helpful.

Service

Fantastic service

Service

Experience with front desk Rachel excellent experience with man from service centre poor informed me that I needed new brakes and discs then told me price was more that quoted when I questioned him he told me I didn’t need brakes! Lost all confidence

Service

Very helpful

Service

Great service, good communications and no fuss.

Service

Everything was perfect

Service

Everything was smooth and easy.

Service

Loan car was available on both times Car was in for repair.

Service

The service was good however it was let down by the pick / up drop off service collecting me over an hour late and resulting in a reschedule of my day for no reason. A discount was provided to the service cost which was appreciated.

Service

STAFF TREATED US POLITELY ALTHOUGHTHE 2 NEW TYRES I HAD TO BUY CAME AS A BIT OF A SHOCK

Service

MOT retest for a simple tyre ‘fail’ took 65 minutes. I had been informed the retest would be quick. I changed my original time for the retest ( BMW request ) thinking the process would not take long and ended up missing an important appointment.

Service

Good attention to detail and customer relations.

Service

Everything requested carried out promptly

Service

Friendly and very helpful

Service

The problem was dealt with prompt

Service

Friendly, attentive made to feel a valued customer

Service

My car was collected by a member of staff and dropped back home

Service

If you checked your records you would have seen that I did not have a service as it could not be done until August. I only had a MOT. A little bit disappointed that both could not be done on the same day.

Service

Exemplary customer service.

Service

Really good team at Ocean. Matthew was really helpful and patient and talked me through the new features in the car. Garry offered me a great deal and a Simon made sure it all went to plan. I’ll buy from here again. Worth the 1000 mile round trip.

Sales

The staff were very accommodating and bent over backwards to fit in aroubd my working hours so I was able to collect my new car earlier than usual.

Sales

I received excellent pre sales information and support through the process. However the selection of options is really a bit hit and miss. Your system demands that I make option choices based on very little information mostly from the website.

Sales

Relatively short notice purchase and all requirements were met and delivered on time.

Sales

They could not have done more for me and I was very well looked after

Sales

Very satisfied, from the minute I walked though BMW doors I was well looked after, when I ordered my new car, I was alway kept up to date with the build and shipping of the vehicle very impressed. Couldn't ask for any more from BMW

Sales

Our contact at Ocean BMW was Adrian Rundle and he explained all the options available during the ordering procedure. Once ordered he kept us up to date with the order progress. His explanation of all the vehicles aspects on delivery was comprehensive

Sales

All staff very helpful and nothing was too much trouble

Sales

Very attentive to needs

Sales

Sales rep very helpful