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Service team are excellent. My car needed a new air conditioning part, the team kept me informed every step of the way and my air con now works perfectly again. Also I got my car back clean and shiny.
I have always been very happy with the service I receive at Ocean BMW in Plymouth.
I felt the time taken (2 hours) was excessive, especially as I had been given a specific appointment and then had to wait at the garage for the work to be carried out.
Friendly, professional, quality feedback
Problem understood and solved without any fuss
Greeted well, sorted and work done on time
The apprentice young lady was excellent. Well presented, well mannered and kept me updated as promised. Very good customer service. She deserves recognising for her performance. Service Manager also very helpful.
Sorted me a car to drive home when it was discovered that mine had 2 recall jobs instead of 1
Difficulty in booking a service date, had to wait several weeks. Also we had to wait almost twenty minutes on the actual day to book in with a service advisor.
Informed wipers needed replacing when they did not. Paid £10 more than that quoted at start. Video link showing brake/tyre wear was very good.
everything went well
Once you have parked service is good !
All very efficient .
As noted above, but front of house was always helpful
Just enjoy going in the store being offered a tea
Good customer service, very good technical service.
In the end I was given a £350 good will gesture which covered the cost of the paint correction service. However I'm left with a car that still has some minor scratches and dents that were caused by BMW are not possible to rectify without a respray.
Generally efficient, timely and complete in the allotted time.
Generally a very good dealer, but occasional mistakes are made during a service, but Ocean always sort the problems out, just frustrating the mistakes are made in the first place.
I was supposed to be having a discussion with the sales team (after they called me offering a valuation) possibly purchasing a car, after picking my current car up from a service. After waiting 15 mins for someone to come to see me I leftI
Comfortable rest area. The service adviser did not seem very knowledgeable when questioned about tyre options.
Very well looked after from start to finish, problem with vehicle was fully resolved first time with no issues.
The service is always a high standard at Ocean Plymouth
... had my car in for squeaking (£125). Squeak returned, so booked it in again. Work lasted about 3 weeks but has returned. Now I'm told it due to the chemical I'm using on my wheels, which I use on all the wheels, yet only 1 is squeaking.
Very happy with the service
Works completed as expected and without any delays
Very satisfied but tyre pressure warning displayed after a number of days.
Couldn't give 5 stars, as there was a mix up over the availability of a courtesy car, but the manger was very helpful in resolving this.
As stated above could have been more organised in getting parts in for the first time the car was booked in rather than having to book the car in again. This was only a minor issue and the overall service here has been exceptional
Very satisfied with service provide, very friendly staff and very efficient.
Service was completed as agreed
Everything carried out to satisfaction.
The device was great The cleaning of the car afterwards was not so good as it has been which is not a big deal but more thought would be a better opportunity for your business
Time and price
I was made to wait much longer than usual on collecting my car longer
When it comes to customer care it is hard to beat BMW Ocean. The only reason why my wife and I have BMWs. You won't find another Stefan May anywhere else. Actually everyone who works in BMW Ocean is polite and helpful.
The service I received was at Ocean Torbay........where the service was excellent. My wife and I were warmly welcomed each time we visited the dealership.
Service took a lot longer than was advised
damage to paintwork and trim missing
Friendly, reliable. Upfront and honest
Always guarantee to receive a good greeting and smile
The man I dealt with looked pretty miserable
Courteous and friendly staff, the car is always returned cleaned after a service.
staff always pleasant and nice cup of tea while waiting
I was keeped informed
Service experience was ok. However, the main issue I have is the amount I was charged for oil - £15 per litre is excessively high. My wife's Mini is due for a service now and because of this, I am considering taking her car elsewhere.
My car is always returned in a good state, you are kept in the loop if anything is required to be done or if the estimated completion chnages etc.
had to wait a fairly long time to be seen even though my appointment had been booked, which then made me late to return back to work. On pick up of my vehicle it had not be cleaned due to insufficient time.
Courteous, solicitous staff, who are knowledgeable and efficient. A most pleasant showroom and reception area.
Everyone very polite as usual.
Brake service plus car wash was completed ahead of expected time
Work completed within the predicted time and with none of the paper handling hold ups that can sometimes occur.
As above left waiting 30 minutes to hand over keys for arranged service.
Everything right, nothing wrong.
Quick efficient service carried out
Very satisfied with the experience. My only thought was that the coffee shop was not open but it was 07:15 am and there was no desk / table for me to work at. Not a problem because Costa was around the corner. I was offered complimentary coffee.
an outstanding dealership
I thought I had booked it in for the end of warranty and the small list of concerns but the garage had not given themselves enough time within the 2 hrs this was blamed on the person who booked the car in being new and inexperienced.
always polite and helpful
Everything done and in good time, car washed too. Would have been top score but for the price.
Car work completed on time helpful staff
Helpful customer experience
Efficient in what they do
Delay in booking in the only down side
Very good although it took longer than I was told
They do everything they can, it BMW that have let the side down, this car should never have got to me if it wasn't 100% tested, problem after problem, Ocean have to deal a pretty cheesed of bmw owner who is now wondering what's going to go wrong next
Was very well looked after
Too complicated to give details; suffice to say we had to complain to Stephan May, Service Manager, who was to look in to the issues we had experienced. He promised to ring us the next day -Tuesday 26th March and we are still waiting for his call.
Made welcome, work explained, kept up to date with progress while waiting, good customer facilities.
Salesman was very helpful, not pushy, answered all our questions.In general very knowledgeable.
Easy to book appointment, reminded of service day before. On arrival service agent explained everything and listened to any issues i had with vehicle. Offered Wash and vac at the end of service. Car returned with time frame
Good customer service,will definitely use you again.
Rachel Lynn, on the Service desk, was friendly and most efficient
Friendly efficient service
Courteous and knowledgeable staff. Fair prices
Did evwrything as they said theywould
During repair front bumper was not assembled back correctly and one of my front parking sensor was pushed in- needed to go back at own cost. Repair was not covered by warranty (
I have bought three cars from Ocean BMW in Plymouth as well as a Mini in the last 6 years and have always had excellent service.
I was kept informed and the whole process was seamless.
It was easy
The car arrived immaculate, the salesman took through the car and was patient and helpful with all questions
because it was great but not all my questions were answered and the website thing so I could see the actual car id ordered didn't work. the not knowing exactly how it would look caused me some worry
Matt was fantastic and supportive and I know I can pop back in at any time if I have any issues
Would be regularly kept up to date, was a very easy process and that is all down to the staff
required before brexit day and achieved
Every thing went like clockwork they best you could have asked for
1. They supplied various quotes for models i was considering 2. Arranged a test drive do for these models 3. Arranged a three day test drive to ensure model chosen would be suitable 4. Work through specification to agree my requirements 5. Ordered
Was please tell experience as I said before very nice employee who explained in detail everything that needed to be known.
Everything is taken care of by Gary with ease and everyone is so helpful and friendly
Extremely satisfied, the team served me very well.
Matt very professional and helpful
Everything happened on time and as described to me. Staff very knowledgable as above.
Friendly and knowledgable staff who just know how to make you feel as though you are their "top" customer.
The sales person was very helpful.