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With the problems I have had the local dealership has dealt with them well.
Because everything was completed on time and with-in the cost quoted
Staff and experience was great. Very well looked after during purchase.
Courtesy car, collection and response was good. I simply do not understand why diagnostics cannot be done from onboard computer to speed things along. The computer knows there is a fault so why do we need to bring it to the garage to be told?
The staff were friendly and welcoming and the overall service was good.
There were issues with the booking when I arrived but the issues was swiftly sorted out giving me total satisfaction
It was not a service experience it a manufacturers recall. Because it was a recall and to some extent it inconvenienced me. However I am waiting to see by co-incidence if there could be an upside to that?
Always pleasant and do what they say
The service received was of a high standard. Everyone involved was polite, helpful and efficient.
Very good service from reception BMW standards appear to be set to extract maximum money from customers
Excellent customer service
Everything was done as promised, particular thanks to Stefan in the workshop.
When I booked in my car for MOT & brake pads I arranged to arrive at 8.30am & that the work would take 2 - 3 hours. Upon arrival I was informed that the MOT wasn't booked until 2.15pm. Although I was given a lift into town I was a bit disappointed
They know their jobs, which is refreshing
I had no problems, the service reception operatives were polite, helpful and efficient.
I consider I was only fairly satisfied because my car was at the dealership on 2 occasions to rectify a fault which was not found.
From start to finish the issue was dealt with exceptional well.
Phone call to remind me of service, comfortable waiting area and car was delivered back on time.
Managed to get my MOT done the same day as it ran out.
Very professional and kept me informed
Recall dealt with exactly as expected. Swift, efficient and replacement unit fitted.
Sorted out the problem quickly
My car failed MOT on tyres, quoted £200 ea for rear tyres, my local tyre garage at £150 per tyre, thats a saving of £100. This also happened on my front tyres, previously saving of £100 shopping at my local tyre centre. you are overpriced!
Nothing could be better. Top rate.
only becauseofthe high cost of the service. Everything else was o k. It was over £5oo.
Very courteous staff, but I was shocked at how much I had to pay over my estimate
I'm currently not aware of any more they could have done for us.
Excellent price and ambiance of showroom including driver Paul
Initial issue was not resolved, over the phone I was spoken to in a very strict manor, bordering rude which resulted in getting my parents involved to support my case
This score has been given because of the speed at which the fault had been detected and rectified excellent service
They really value those that support their business and BMW. They also fully acknowledge loyalty from their valued customers. I would not hesitate in recommending them to my clients, family or friends
Because I was
Martin and the team do all they can for me.
The service desk of Ocean BMW at Plymouth handled my particular problem in their usual high standards. They very quickly understood what the problem was, called on a technician to look at the part then ordered the replacement. Superb service by all.
My vehicle was recalled for a potential problem, this was identified as affecting my car, the new part was ordered and by the following midday my car was ready for collection, thank you.
The service was satisfactorily undertaken in the promised time scale.
Polite service staff Work completed within specified time Supplied with video and advised of body damage
clear direction and understanding throughout the process
could not give completely as on driving out had a low pressure alarm in a tyre just replaced and car was full of grease finger marks around boot and rhs rear door, tyre issue sorted immediately, had to clean car my self
Prompt / on time and good value
It could not be improved
Customer service is always outstanding and the inclusion of the video walk round sent to me during my service is a great touch. My only comment would be that it would have been a great opportunity to test drive a new model.
Helpful staff, free hoover and car wash and competitive prices, nice hot chocolate too!
Wash and hoover could have been better.
5 * service.
The best service ever I have received at this dealership. Your the best better than all the rest!! I have been to several dealerships in the Plymouth area and they are not a patch on BMW. All staff meet and greet and have time to talk.
Was the car would be washed and hoovered but it was a quick wash and only front mats cleaned, not even removed.
Your service manager needs a big thankyou for his time to put things right and i was well look after buy this manager thankyou once agian for your time.
You did exactly what was asked. You explained works required and carried out in the time-frame estimated.
U didn't verify the customers contact information, so u deserve this review.
Faultless visit to check out a safety recall issue.
Happy with service, speed of work and courtesy car choice.
Fixed 1st time
Efficient as always
Very helpful and thorough.
Would of been really satisfied if my oil change timer was reset with my service timer. Had a computer charge at a local garage to investigate a yellow dpf warning lamp. Regeneration couldn't start due to the computer thinking its oil old.
I spoke to someone straight away, they sorted out my issues promptly.
All issues sorted out to my satisfaction, just took two visits to get it right. Slight confusion as demo car arranged was not available on the day but alternative sourced. Polite service. Really liked the video inspection.
Racheal explained everything to me that I wanted to know about.
professional and friendly service
The issue I had was raised back in January and clearly not investigated as it should have been and cost me more as a result .,
Our experience (over our 5 visits) this year has been very positive. The staff are friendly and helpful, and the work has been done to a very high standard. Overall we're really pleased.
Fixed the problem with my 435d picked up during end of warranty check.
Easy booking, on time and excellent communication (as I was waiting) from Miss Jones the service advisor
They took care to address the issues that I had.
Rapid attention, comfortable waiting area
no problems at all
Value for money
No one film BMW would admit there is a fault with run flat wheels
Two tyres had to be replaced and I am disappointed that the price I paid for them at the time, did not seem competitive when I made enquires the following day at another garage.
Faultless from drop off to pick up
The lady I dealt with was very helpful, although nobody was expecting me. I was booked to see a Frances but she called in sick and nobody else was aware I was coming.
All the work was completed to high standard required
Very knowledgable mechanics
Ocean were very easy to deal with, I was running late so rang them to let them know. When you have a service you are asked if you would like your vehicle washed. It would be good if the vehicle was actually clean when it came back! Disappointed
Explained what was required in service
I had thought that we had included a brake service in this but it didn't happen. Not sure why
Very satisfied with the service of the car I was told that I would get a complimentary car valet after servicing the car. (car wash) However apon inspection of the car at home I could see that it was not washed. It was just hosed of with water.
Top notch valet
The reception team were prompt and switched on. The service was within the time frame stated and the car felt great afterwards. You felt valued throughout the process. The team from Specialist Cars Tring should be sent to Ocean for remedial training.
Kept up to date with everything that was happening.
Only lost 0.5 of a star due to I booked the service online, when they had the car, they said that price was incorrect and in fact more, not by much though, hence still happy.
Curtesy car made available, service completed on time
Quick efficient with good feedback
This is the 6th car I have purchased from the dealership and will be going back again for my wife's car replacement in the new year. Excellent service
The choosing the car taking the other car in and picking up the new one it all went very smoothly and done very professionally.
Sales Executive worked hard to politely get a company sale, but appeared to genuinely work towards providing me with a model which met my requirements. The delivery date of my chosen model fully met my requirements.
Adrian kept me informed and up to date and handover of the car was perfect
Ocean BMW did everything I asked.
Adrian was a pleasure to deal with and made us feel that nothing was too much trouble
Looked after very well, everything was explained and the vehicle presented immaculately
Personal, friendly and knowledgeable service
Excellent service as always
Good information given on your new vehicle
Extremely relaxed and friendly advice throughout the entire process with Matthew Harry.
I was kept fully informed of the progress of the build and delivery and at handover a full run through was very thorough.
Was kept very well informed during the process. Salesman very knowledgeable and pro-active.
The whole process was very smooth. I was kept completely informed of the progress of my order. My car was delivered exactly as expected and the service from Matthew Harry at Ocean BMW was first class.
I was well informed throughout