No news found with your current search criteria.
Held a bit back as coffee machine not working, could do maybe with a water cooler, apart from that all good.
helpful efficient team
Did not require a courtesy car.However a member of staff drove me to a local venue I needed to visit.
Ease of service
Overall, service was excellent. The repair work I had done took rather longer than expected due a delay in required parts arriving but I was kept well informed throughout. The work was completed to a very high standard.
Phil who looked after me was excellent. The car was in for two days while a warranty repair was done. I was disappointed that Ocean omitted to do a wash/vac although it was on the job sheet!
Problem was resolved reasonably efficiently and saved my holiday
All work completed as required.
My car was in for a recall for which I had a courtesy car, after an additional 50 mile commute on collection the EM light was on, as the service team had finished I was asked to leave my car for further investigation, enduring further mileage and
Top service and staff as always. Very helpful, great sandwiches ??
The staff were very helpful, a courtesy car had been arranged for me, I was attended to almost immediately on arrival and they gave me all the information I requested.
Always excellent, listen, promise and deliver. Best of all 150+ dealers I have visited, UK & IE
Vehicle was in for a system reset due to the navigation failing on numerous Occasions. Service was speedy and I was informed throughout by the service team.
Would be 10 stars for the post purchase services from the service department who are excellent communicators - pre sale communication was and remains poor
I don't like to be lied to.
Excellent all round.
Everything dealt with on-time (my visit was for a product recall) and no drama.
Recall issue was resolved Charlotte provided and friendly and professional service.
I was happy with my visit to my ocean for the service
Fixed problem wheel sensor
Ocean achieved an excellent repair job but did not collect our car on the afternoon of 13 July as Emergency Services had said they would, but only on the morning of 14 July. Contrary to our expectations return they did not return the car to us.
Only gave a rating of 4 because the standard of cleaning and vacuuming the car was only moderate. Helpful staff & car was booked in quite quickly. Frequent updates on progress of investigation/repairs.
The essential recall work could not be completed on the day due to lack of parts from BMW. I was told it would take at least 10 days. The loan car I was given was filthy inside with mud and food debris on the seats. I didn't argue as it was raining.
The service was fine. However I was asked if I wanted a free valet of the car. When I returned to it, it had been washed but poorly and no interior valeting done at all I find this extremely poor customer care.
Work done on time and within estimate , friendly and knowledgeable staff .
My Car came in on a recall and the work was completed on the same day with helpful service staff fully briefing me on the process
Routine brake fluid change which was completed in the advised time frame.
Failed to resolve a genuine problem and were obtuse in their dealing with it. They did not investigate the fault, instead finding ridiculous explanations for the problem based on very minor scrape to the under tray.
Excellent service as always. We would not dream of dealing any other dealer or car manufacturer.
Work was carried out while we waited in a timely manner in very comfortable surroundings
The atmosphere and level of service at Ocean BMW Plymouth is unlike i have experienced before. Genuinely representing BMW brand values and demonstrating why BMW are the ultimate driving machines.
Service above and beyond, you get what you pay for.
I was happy that my car had been fully serviced
At the time of booking the service I asked for details of the cost! I never received an confirmatory email! Only found the cost on the Friday before the service.
because they looked after me
Missed some areas on health check which leads me to believe it was not done. No offer of car being washed or hoovered.
Your service people always seem under pressure and are not as friendly and welcoming as they should be. In fact at times a little aggressive with there attitude. Not an experience you look forward to.
Kept informed throughout process and car was ready when agreed
Fault on computer rectified , car not washed as requested
Everything was sorted quickly and without fuss
The service at Ocean BMW Plymouth is always 1st class! I'm on my 5th BMW from this dealership & would not go anywhere else to buy a car. The service department is exceptional. Will always try to accommodate my needs appointments/time etc.
Upon discovering a potential fault with my six month old car, BMW carried out a thorough investigation and the fault was rectified.
after seventeen years of owning a E39 i continue going there for its service ,mot and repair jobs so I guess I must be reasonable happy overall but downside sometimes have to wait weeks when booking car in because garage time full
Well looked after Vehicle delivered on time excellent service from staff
It took two attempts to identify the problem, which I believe should have been put right on the first attempt. I told them what the problem was as I had it happen exactly in the same manner one year ago, but they wouldn't except this.
Pleasant friendly courteous personnel. Always prepared to discuss and consider my requirements, and implement promptly.
The car was ready before time they fitted my service in at short notice and there were no problems except my usual Service Reception guy has now left which is sad as he knew exactly how I liked things to be done.
Overall I didn't think it was handle particularly well
The person I was dealing with was very pro active and gave good advice
No problems with service
Sorted out problem quickly
Because I was !
Guy on reception was quite 'short' with us and it took longer than he'd told us so had to wait about for 40 mins extraw
We put my wife's beloved, but very ancient, X5 in for repair. The repairs seemed well done, but we were accidentally over charged by £190. The mistake was quickly rectified. One of the repairs failed, and this too was quickly rectified. Excellent.
Customer service was absolutely first rate, no issues at all
From moment I arrived to the moment the work was completed I was treated well and kept informed of what was happening.
They did the job on time
See above - I have returned to Ocean for the past couple of years for my MOT/service as I've been to other garages who have ripped me off or patronised me. I always felt Ocean was a trustworthy brand and feel let down on this occasion.
On my recent visit I was disappointed. I had waited for my car and was told that the service was completed and my car was being cleaned. I waited another half hour only to find it hadn't been cleaned. They then "cleaned " it but it was very poor.
Sorted problem out
Went to collect my car i was give very respectful service and it was all very efficient
Just a good experience all round .
Once again the staff are alway pleasant, polite and very helpfull.
They were able to offer advice and recommendations to save us time and money
No fuss. Warranty issues addressed!
I was pleased that the windscreen wash was sorted this year - despite the same problem last year, the problem was not corrected in 2018. A more conscientious engineer in 2019? Car was valeted - but bird poo on a window and the boot space not brushed
Kept me up to date.
Very helpful and efficient. But I can't afford the items spotted in the health check ad they are not urgent. It was nice to have them listed out though. But your staff need to explain it a bit more.
Loan of a 5 series car - my wife was in hospital
I think I've already explained that.
Recall, but no work required
Service team are excellent. My car needed a new air conditioning part, the team kept me informed every step of the way and my air con now works perfectly again. Also I got my car back clean and shiny.
I have always been very happy with the service I receive at Ocean BMW in Plymouth.
I felt the time taken (2 hours) was excessive, especially as I had been given a specific appointment and then had to wait at the garage for the work to be carried out.
Problem understood and solved without any fuss
Friendly, professional, quality feedback
Greeted well, sorted and work done on time
The apprentice young lady was excellent. Well presented, well mannered and kept me updated as promised. Very good customer service. She deserves recognising for her performance. Service Manager also very helpful.
Difficulty in booking a service date, had to wait several weeks. Also we had to wait almost twenty minutes on the actual day to book in with a service advisor.
Sorted me a car to drive home when it was discovered that mine had 2 recall jobs instead of 1
everything went well
Informed wipers needed replacing when they did not. Paid £10 more than that quoted at start. Video link showing brake/tyre wear was very good.
I waited for the car to be washed and valeted, but the inside was still dirty.
Work completed satisfactorily and to time
Once you have parked service is good !
Good customer service, very good technical service.
All very efficient .
As noted above, but front of house was always helpful
Just enjoy going in the store being offered a tea
Generally efficient, timely and complete in the allotted time.
In the end I was given a £350 good will gesture which covered the cost of the paint correction service. However I'm left with a car that still has some minor scratches and dents that were caused by BMW are not possible to rectify without a respray.
I was supposed to be having a discussion with the sales team (after they called me offering a valuation) possibly purchasing a car, after picking my current car up from a service. After waiting 15 mins for someone to come to see me I leftI
Comfortable rest area. The service adviser did not seem very knowledgeable when questioned about tyre options.
Generally a very good dealer, but occasional mistakes are made during a service, but Ocean always sort the problems out, just frustrating the mistakes are made in the first place.
Nice people, the job was completed on time
Very well looked after from start to finish, problem with vehicle was fully resolved first time with no issues.
Initially, all went very smoothly, but a serious difficulty arose after agreeing the purchase. Thankfully, the issue was resolved to our satisfaction.
Ocean BMW (Plymouth) adopt a consistent, friendly and professional approach, always greeting both existing and potential customers with a smile and a dedicated service. My particular thanks to Adrian Rundle who has dealt with my needs for many years.
One employee of bmw ocean,plymouth was unnecessarily rude to me in an email without cause.I am a disabled customer which this person was very aware of.The entire buying experience was only saved by the taking over of all sales responsibility by anoth
The purchase process was very straight forward, everything was explained clearly and the car was very well presented when I went to collect.
no hassle no problems.
Olivia was very helpful throughout and i will recommend anyone to use her.
Garry Parker (Ocean BMW Plymouth Head of Business ) and Jon Fisher (Snr Bodyshop Estimator) are a credit to their company and the BMW brand.
Extremely pleased with all aspects of support and information given during the handing over of my new car. Special thanks to Honey Warren for her patience, time and outstanding customer service.
It's always a pleasure doing business with BMW
Adrian Rundle provides a friendly and professional service
I choose to drive over 250mile because of the service I receive.
See above Sales agent very good Complicated process to end contract and start new contract
First class service, advice and on-going support.
I was impressed with the friendly nature and knowledgeable members of all the people involved in selling me my new car.
nothing was to much trouble
The entire experience could not have been better. Dean went above and beyond to help
Adrian at BMW OCEAN was very presentable and friendly. The showroom was clean and had great coffee!!
I have bought three cars from Ocean BMW in Plymouth as well as a Mini in the last 6 years and have always had excellent service.
It was easy
I was kept informed and the whole process was seamless.
The car arrived immaculate, the salesman took through the car and was patient and helpful with all questions