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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 163 comments received in the last 90 days.
10 September 2025
First class service from Will and the team - can't be faulted. Kept us up to date with progress with clear and concise advice and help.
09 September 2025
Very friendly
08 September 2025
Again, a satisfactory experience overall. One or two waits to see various people, but nothing unacceptable and no more than one might expect in a busy dealership in the run up to the launch of the new ('75') registration plate.
04 September 2025
I am very satisfied with my experience, the communication throughout was excellent.
29 August 2025
I dealt with with Jasmin Rice at Ocean for my latest purchase and throughout the process she was extremely helpful and professional. She was also very knowledgeable for any queries I had. This ensured everything went smoothly.
28 August 2025
The staff at Ocean Plymouth are always so friendly and welcoming. Nothing is too much trouble for Ollie Williamson. He always takes the time to explain things and answer any questions that I may have.
19 August 2025
All done in a timely manner and worked to my timetable not theirs
07 August 2025
Pleasant dealership , everyone polite Jermaine excellent
04 August 2025
First class service
25 July 2025
Will kept in touch and updated on progress
22 July 2025
Very satisfied with the whole procedure.
22 July 2025
Everyone you meet there is just so friendly.
22 July 2025
Very professional and helpful in the purchase of the car and use of the controls/app etc.
19 July 2025
Will Edney was professional, good listener and knew exactly what and how to advise me. All contacts with the team were friendly and very helpful.
13 July 2025
Ben and the team looked after us very well as usual
01 July 2025
Knowledgeable and patient sales team Listened to our requirements and ensured we were happy with the outcome, including as our needs evolved over the sale process
26 June 2025
Completely satisfied, James Smith gave me all the advice and showed me through all I needed to know before setting off. I am well pleased with the car.
23 June 2025
I was very happy with the service and Jasmin Rice was very friendly and polite. I couldn't fault her in any way.
22 June 2025
Very communicative
20 June 2025
It was great everything was quick and smooth
18 June 2025
We dealt with jasmin rice her service was outstanding in all respects
10 September 2025
Work was completed on time and csr is running well
09 September 2025
No fuss , easy self check in system
09 September 2025
Service exceeded expectations
09 September 2025
No faults
06 September 2025
Easy to deal with quick and easy
06 September 2025
Easy to book and check in, friendly service
03 September 2025
Excellent care given by Phil and all the staff at checking in and reception, taking care of customers in the lounge area. Everyone very courteous and it is very evident they want to give the customer a pleasant experience.
02 September 2025
Work was done on time and to a high standard.
31 August 2025
They were very helpful and understanding
30 August 2025
Quickly in and got car back quickly, didn't wash it though
30 August 2025
All good thanks
30 August 2025
It was done on time and as always there was a friendly atmosphere and helpful people on hand.
28 August 2025
Great. Another mention to the peripsm who washed the car. It was looking brand new after the complimentary wash
28 August 2025
The service department at Ocean are always helpful and professional.I dealt with Phil Oxenham and other staff who were really accommodating.
26 August 2025
As expected - high quality.
26 August 2025
Not only is the work done well the staff are always friendly and obliging. This time I had to change the date of the MOT and that was not a problem.
26 August 2025
Everyone was polite and helpful
26 August 2025
Detailed report on work carried out. Plus the all important discount (i'm a pensioner)
25 August 2025
Ocean, Plymouth kept me up to date during the time the car was being checked and arranged a taxi home for me when it was clear that the re-programming of the on board computer would not be completed on Day 1. Ocean Plymouth also had me collected the
25 August 2025
Olly Williamson did everything in his power to make the purchase of my son's car so easy. Even whilst on leave he took the time out to check with me on the day of handover that everything was ok.
25 August 2025
As above, they treat me very well. They carry out the necessary work promptly and keep me informed throughout.
25 August 2025
Again Ocean Plymouth made the experience of getting my car serviced a hassle free experience.
24 August 2025
Very satisfied. Ocean did all they could to please & service the car well
24 August 2025
Everything was done well and to a good standard.
24 August 2025
The MOT and service were done within the timescale i was given
24 August 2025
Ocean BMW are always friendly and informative. You get a friendly welcome, good service and comfortable waiting facilities.
24 August 2025
Phil Oxenham went out of his way to understand my needs and delivered a fantastic service. Highly commendable.
24 August 2025
Always a pleasure attending Ocean. Warm greetings and politeness. Happy to assist with all enquiries.
23 August 2025
You did what you said, however, there was a nail in one of my run flat tyres, you showed this as
23 August 2025
Phil is a top guy with excellent customer service
21 August 2025
Very helpful and went the extra mile
19 August 2025
BMW speaks for itself in everything they do
19 August 2025
Joe was excellent at keeping me updated and got the car out on time.
19 August 2025
Great customer service
18 August 2025
Overall good service. I had arranged to wait for my vehicle but received a text message whilst sat in the waiting are, rather than a service advisor coming over to advise me. At no point was I given a progress update. Music too loud.
18 August 2025
Explained everything and kept informed
18 August 2025
Phil is always friendly and helpful
18 August 2025
Quality
18 August 2025
Alex was very helpful
18 August 2025
Fantastic
17 August 2025
Knowledge & communication at the highest standard
17 August 2025
Very satisfied.
16 August 2025
Top Service
16 August 2025
Issues with regards to outstanding repairs communicated across to me in a timely manner ensuring work could be carried out without delay
16 August 2025
The work was done by the time estimated and at the cost that was quoted. My car was washed after the work and I drove home as expected.
16 August 2025
Excellent service
16 August 2025
On picking my car up not only was it washed as the service staff asked if I wanted but the interior was vacuumed which was a pleasant surprise
15 August 2025
Did what it said on the tin
14 August 2025
Was good everything that it went in for was completed.
14 August 2025
They gave me the most amazing courtesy car to drive whilst my car was in for a recall! :)
13 August 2025
Friendly, knowledgeable staff. The work required and the costs explained very clearly, there were no unpleasant surprises.
13 August 2025
Very satisfied
12 August 2025
Good communication, however final contact failed to be made resulting in a short wait for collection.
12 August 2025
Great team
11 August 2025
Always great service
11 August 2025
Scheduling the work after delveing my car it took considerabling longer than i had expected. I parked my car by the workshop drop And my car was not ready for 3 hrs due to a busy worshop. I had expected this work to be completed by 1hr.
09 August 2025
Wonderful place, beautiful cars, in my element
09 August 2025
Super happy with service, always very accommodating and hassle free
07 August 2025
All staff are friendly and accomodating, always willing to help.
07 August 2025
Good and quick service
06 August 2025
From the moment I contacted them to the moment I had my car returned the standard of service was impeccable
06 August 2025
All went well
06 August 2025
Phil made the whole experience easy & straight forward, great customer service
05 August 2025
Great service
04 August 2025
Was not happy with how my car was scheduled for its MoT, I booked it over 4 months in advance and was put at the back of queue and told I would have to wait as other customers were ahead of me, which I felt was not a fair explanation.
04 August 2025
everything went smoothly
04 August 2025
Everything was done to my satisfaction
03 August 2025
Staff very friendly, I was kept up to date and informed about the progress of my vehicle and its service work.
03 August 2025
Would have preferred a collection and delivery service as it is a new car that failed and which I ended up having to find the time to get it in and back home
03 August 2025
As above
03 August 2025
Good service
03 August 2025
Service experience is so good and what the done the job is amazing
31 July 2025
Great job
30 July 2025
It's helpful to have the video of the health check. Pleased that Richard calls to talk through any unexpected work and that requests to help with initial quote costs are considered seriously. Every little helps at the moment.
29 July 2025
My car had a rattling noise. An incorrect diagnosis was made and unnecessary work undertaken resulting in the car being in the workshop longer and requiring a more experienced technician to diagnose the issue. The rattle issue was rectified.
28 July 2025
As above. Car was repaired, but terrible communication and I left with a feeling that I had been an 'inconvenience' rather than a customer!
28 July 2025
The whole process was professionalism personified.
28 July 2025
All Ocean staff have been very friendly & helpful with a clear focus on customer service. Sue, in particular, has gone above & beyond with customer care, keeping us informed throughout impressing us even more than usual. ( She has been great!).
27 July 2025
Nothing was to much trouble
27 July 2025
Very professional approach from the get go
26 July 2025
Flexibility - I had to change my appointment at short notice as I was going to reach my service milage early (sadly due to a bereavement). Able to do the service as a waiter at short notice
26 July 2025
On arrival I met with Phil who explained my service. I had asked to wait for my car, I received my vehicle health check followed by Phil bringing my MOT certificate, he advised me that the brake fluid would be done and car ready on time!
26 July 2025
I always get good service from ocean BMW plymouth. The staff are always extremely polite and helpful.
25 July 2025
Service alway ms great
25 July 2025
A1 Service ??
23 July 2025
Ready on time
22 July 2025
Service was done on time as stated. No extended waiting.
22 July 2025
Good comms
22 July 2025
As above
21 July 2025
Very professional and helpful staff. Joe, who dealt with my problem, showed a genuine attitude to deal with the fault as fully as he could. Giving me the confidence that the ac and heating control issue would be taken care of. Which it was.
21 July 2025
As above.
21 July 2025
There was no service required but an MoT was carried out successfully.
20 July 2025
Everything went to plan. Cheaper and better service than veri Yeovil's.
20 July 2025
As above
19 July 2025
As above
17 July 2025
Excellent service
17 July 2025
Extremely satisfied
16 July 2025
For the reasons stated above. Otherwise always a 5 start experience.
16 July 2025
Efficient and fast
15 July 2025
Same as above comment and car was washed before collection
15 July 2025
Good service & know the job has been done properly
14 July 2025
As 1 above
14 July 2025
Updated all the way through the service and MOT.
12 July 2025
Warning light on car saying break fluid needs service or topping up. They engineer picked up on two front tyres being replaced. Nothing about break fluid. Was told car was ready to collect. Tyres done but break fluid not. So waited another day.
12 July 2025
See above
10 July 2025
Really well looked after by Phil at service reception. All are really helpful.
10 July 2025
The car was fixed and is much improved to when it went in
09 July 2025
I had a defect develop on a Friday afternoon, my car was booked in for Monday morning, the required parts arrived overnight and my car was returned on Tuesday. Hard to be anything but completely happy with such exemplary service.
09 July 2025
Professional and friendly. Given lots of information
09 July 2025
This time very good service. Keeping me updated all the time
08 July 2025
Very quick and effective services.
07 July 2025
Helped me out quickly in a tricky situation
07 July 2025
The experience was one of willingness to help and explain what was happening and the implications that might follow.
07 July 2025
I waited for my vehicle and when I collected it asked if the engineer had identified any issues. The receptionist did not know. In addition I received no paperwork at all. Rather, here are your keys..
07 July 2025
No service problems, smooth and positive, cheerful and efficient. Only quibbles are environmental - the musak is jarring, the waiting area seats very low, with no option of higher seating for the less athletic, and patchy lighting in the area.
07 July 2025
One star list because of lack of communication
06 July 2025
Quick and efficient
05 July 2025
Very good
04 July 2025
Faultless customer service. Alex went out of his way to answer any of my question fully - didn't feel rushed
04 July 2025
Kept in the loop about everything while my car was in for its MOT.
02 July 2025
Good information and customer service
02 July 2025
Very pleasant staff that were polite, professional and efficient. The show room was buzzing and the work carried out quickly
02 July 2025
Everything worked on time and promptly while I waited. I appreciated the video tour of what work needed doing
02 July 2025
Courteous and helpful
02 July 2025
Excellent & friendly service
26 June 2025
Service experience was good.
25 June 2025
They got the job done quickly as I had a appointment elsewhere
25 June 2025
Excellent service. Completed early.
24 June 2025
Overall Ok
24 June 2025
Great service, friendly and helpful staff, great atmosphere, thank you!
23 June 2025
Very efficient communication
23 June 2025
See above!??
23 June 2025
Outstanding customer service from Phil oxeham and the Plymouth bmw team . Thank you.
23 June 2025
Efficient as always
23 June 2025
First Class
23 June 2025
I came into the garage on the off chance they could help me out as I had a nail in my tyre. Nothing was too much trouble and they fitted me in, which aloud me to go to work nearby and collect my car at the end of the day.
22 June 2025
Nice and simple
20 June 2025
Work on the car was completed and a safety check informed me of a small problem that will require a repair in the future
20 June 2025
Kept me up to date with work progress and when car need to stay another day they ordered me a taxi. Staff very friendly and attentive
17 June 2025
Work carried out and vehicle returned clean and on time. Good information from garage regarding the work needed.
17 June 2025
Repaired my car. Respected outstanding warranty issues. Went above and beyond
10 September 2025
Staff very friendly and helpful