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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 144 comments received in the last 90 days.
01 July 2025
Knowledgeable and patient sales team Listened to our requirements and ensured we were happy with the outcome, including as our needs evolved over the sale process
26 June 2025
Completely satisfied, James Smith gave me all the advice and showed me through all I needed to know before setting off. I am well pleased with the car.
23 June 2025
I was very happy with the service and Jasmin Rice was very friendly and polite. I couldn't fault her in any way.
22 June 2025
Very communicative
20 June 2025
It was great everything was quick and smooth
18 June 2025
We dealt with jasmin rice her service was outstanding in all respects
09 June 2025
see above
06 June 2025
We go to Ocean in Plymouth because we have always been treated well by all the staff.
04 June 2025
All brilliant
31 May 2025
A personal service with constructive explanations and applications when questions asked.
29 May 2025
Nothing was a problem. We were not rushed, supported and never felt bad asking questions.
17 May 2025
Excellent service
15 May 2025
Ben Miller made the experience and built the excitement with the regular updates which I never had before, it was just a shame the valeters let you down really.
14 May 2025
Excellent service
08 May 2025
James and Andy were both so helpful throughout the entire process. James answered all of my many questions quickly and in an understandable and simple manner. Nothing was too much from the whole team.
08 May 2025
Dealt with Ocean, especially Torbay many times and I am always warmly greeted by friendly staff, most of which I have come to know very well. I don't need to go elsewhere as the service I receive from Ocean is outstanding as far as I am concerned!!
08 May 2025
From A to Z ALL Info Given
07 May 2025
Again Ben took plenty of time to help us to purchase the correct car that we had in mind and handover of the new car he was extremely knowledgeable and took his time to explain everything. He also invited me back anytime if I was unsure
06 May 2025
Josh = exceptional.Can't praise him enough, he is professional and personable. He isn't pushy, he was incredibly helpful and actually found us a car that we had never dreamed of owning. Josh knew exactly what our tastes are, he is a credit to BMW.
03 May 2025
Will Edney was an excellent salesman, very patient & understanding
02 May 2025
Overall very pleased
02 May 2025
Delivered on time. A few minor issues ( map and satnav not working at all and needing a software upgrade together with a few cleaning issues)
12 July 2025
Warning light on car saying break fluid needs service or topping up. They engineer picked up on two front tyres being replaced. Nothing about break fluid. Was told car was ready to collect. Tyres done but break fluid not. So waited another day.
12 July 2025
See above
10 July 2025
The car was fixed and is much improved to when it went in
10 July 2025
Really well looked after by Phil at service reception. All are really helpful.
09 July 2025
This time very good service. Keeping me updated all the time
09 July 2025
I had a defect develop on a Friday afternoon, my car was booked in for Monday morning, the required parts arrived overnight and my car was returned on Tuesday. Hard to be anything but completely happy with such exemplary service.
09 July 2025
Professional and friendly. Given lots of information
09 July 2025
Item lost from vehicle whilst in the service workshop
08 July 2025
Very quick and effective services.
07 July 2025
No service problems, smooth and positive, cheerful and efficient. Only quibbles are environmental - the musak is jarring, the waiting area seats very low, with no option of higher seating for the less athletic, and patchy lighting in the area.
07 July 2025
One star list because of lack of communication
07 July 2025
The experience was one of willingness to help and explain what was happening and the implications that might follow.
07 July 2025
Helped me out quickly in a tricky situation
07 July 2025
I waited for my vehicle and when I collected it asked if the engineer had identified any issues. The receptionist did not know. In addition I received no paperwork at all. Rather, here are your keys..
06 July 2025
Quick and efficient
05 July 2025
Very good
04 July 2025
Faultless customer service. Alex went out of his way to answer any of my question fully - didn't feel rushed
04 July 2025
Kept in the loop about everything while my car was in for its MOT.
02 July 2025
Courteous and helpful
02 July 2025
Excellent & friendly service
02 July 2025
Very pleasant staff that were polite, professional and efficient. The show room was buzzing and the work carried out quickly
02 July 2025
Good information and customer service
02 July 2025
Everything worked on time and promptly while I waited. I appreciated the video tour of what work needed doing
26 June 2025
Service experience was good.
25 June 2025
They got the job done quickly as I had a appointment elsewhere
25 June 2025
Excellent service. Completed early.
24 June 2025
Great service, friendly and helpful staff, great atmosphere, thank you!
24 June 2025
Overall Ok
23 June 2025
Very efficient communication
23 June 2025
See above!??
23 June 2025
First Class
23 June 2025
Efficient as always
23 June 2025
I came into the garage on the off chance they could help me out as I had a nail in my tyre. Nothing was too much trouble and they fitted me in, which aloud me to go to work nearby and collect my car at the end of the day.
23 June 2025
Outstanding customer service from Phil oxeham and the Plymouth bmw team . Thank you.
22 June 2025
Nice and simple
20 June 2025
Work on the car was completed and a safety check informed me of a small problem that will require a repair in the future
20 June 2025
Kept me up to date with work progress and when car need to stay another day they ordered me a taxi. Staff very friendly and attentive
17 June 2025
Repaired my car. Respected outstanding warranty issues. Went above and beyond
17 June 2025
Work carried out and vehicle returned clean and on time. Good information from garage regarding the work needed.
16 June 2025
My car came in as a recall. Whilst it was there it had a full health check and complementary clean. I was impressed that all this was done so above and beyond expectations
16 June 2025
Fitted me in at a convenient time.
14 June 2025
Easy check in
14 June 2025
As what I would expect fromBMW
14 June 2025
I have always used Ocean Plymouth and have always found them great and a special thanks to Alex on reception who i have dealt with more recently.
14 June 2025
They always keep you up to date with the progress of your vehicle.
12 June 2025
Didn't waste any time with my car and informed me about collecting it also advise me about the future repairs to be made
11 June 2025
Have never been offered a loan car considering the location and waiting around is unpleasant. Have had many cars in the past but have always been offered a loan car!
10 June 2025
The requirements for my car changed. I was advised of the requirements and able to get all the necessary work carried out. Much better than two visits.
09 June 2025
I cannot fault Mitchell who seemed to be doing the work of 3 people when I went in to drop my car off. Definitely, not enough staff, my 'drop off' and pick up of a courtesy car took half an hour!
09 June 2025
Stress free experience. Helpful and pleasant staff.
09 June 2025
Quick and easy
08 June 2025
100% satisfied
08 June 2025
Same as above
04 June 2025
Very satisfied with the service and reception team and letting me know when the car was ready for pick up plus they gave the car clean inside and out.
03 June 2025
I requested a new key. I was given completely inaccurate information, the person on the desk didn't research it properly. Hence it has been delayed as I now have to return to the garage over an hour away. Also an ac clean wasn't done as asked.
02 June 2025
The dealership were proactive and did a great job. Car was clean when I picked it up.
01 June 2025
Quick, good communication and informative videos/updates.
01 June 2025
Very friendly staff and helpful kept me well up-to-date with what was going on at all times
01 June 2025
Helpful staff. MOT and fluid change completed within time scale quoted. Complementary hot and cold drinks available whilst you wait.
31 May 2025
As above everything worked perfectly
31 May 2025
Welcoming, expert staff and service every visit.
30 May 2025
Really impressed with the video walk round and kept upto date on all aspects of work needed.
29 May 2025
As above, good service but I had to wait longer than expected.
29 May 2025
Communications.
28 May 2025
Couldn't fault it.
28 May 2025
See above response
28 May 2025
As above
28 May 2025
Always super professional
27 May 2025
I dealt with Phil Oxenham who, as usual, was most helpful and obliging and the whole process went smoothly.
27 May 2025
Good customer service as always. Didn't receive a video healthcheck though.
26 May 2025
Excellent service and a friendly experience
26 May 2025
The customer service that Sue on the service desk provided was exceptional. She is a credit to Ocean Plymouth
26 May 2025
Car cleaned well in top of service
26 May 2025
Problem fixed
25 May 2025
Everything was completed promptly enabling me to still pick my children up from school.
25 May 2025
Loved the use of technology for key drop off, and the report of faults/ safety checks.
24 May 2025
Kept informed through the whole process
22 May 2025
Excellent communication and accuracy with information and timings
22 May 2025
Would of got 5 stars but offered a courtesy wash and when I picked it up it was dirtier than when I left it
21 May 2025
Excellent Service
20 May 2025
The issue with the car having to be looked at again was very quickly sorted and a discount was offered on the price paid due to the inconvienience it was deemed it had caused. Evie again was instrumental in this and I am very grateful.
20 May 2025
It was completely satisfying
19 May 2025
Fantastic customer support, kept informed fully throughout the process and repairs made quickly. Sue was great to deal with.
17 May 2025
All items attended to, road test provided with senior technician to review issue
17 May 2025
Good video of car condition and clear scope of repair
17 May 2025
Very efficient and comfortable area to wait with drink facilities
15 May 2025
Very informative and professional service
14 May 2025
Great satisfaction
14 May 2025
See above
13 May 2025
Not as expensive as I was expecting for such a professional and friendly service, very happy.
13 May 2025
After experiencing some frustrating visits previously and some very long waits for the work to be carried out, I had a much better experience and my car was ready in the time Phil had said.
13 May 2025
Evie was excellent from start to finish, informative, understanding and excellent communication.
12 May 2025
Service 100%satisfaction
12 May 2025
The car only came in for an MOT which I was looked after very well
12 May 2025
Asked for car to be cleaned and to check for sat navigation update but neither done. Car was cleaned after but quite rushed
11 May 2025
As above
11 May 2025
Very impressed with the service
08 May 2025
Will Edney who we dealt with was brilliant and made the whole experience stress free and kept us fully informed throughout
06 May 2025
The service was fine but it was a 1,200 running in service on my M3 and I couldn't use the car for nearly 4 weeks because of the long wait. Not really good enough. They should tell people when they buy that they should book the service then.
06 May 2025
Work carried out under the time indicated.
04 May 2025
The service was excellent with great communication throughout. Sue kept we informed of any work that was required and timescale.
04 May 2025
Car was in for a recall, however, the additional work required was undertaken very promptly.
02 May 2025
Good communication
01 May 2025
Staff were able to answer my questions and very helpful.
01 May 2025
Great price, and timely work.
30 April 2025
Phil in service was superb, great communication and a fantastic service from him. Garry Parker sorted me a vehicle to drive at very short notice whilst my car was being serviced. Thanks guys, appreciate it ??
29 April 2025
Despite BMWs errors, Ocean BMW looked after me very well. Phil was efficient and reassuring.
29 April 2025
Always great service.
29 April 2025
Phil was professional and kept the time scales
28 April 2025
Quick and pleasant
28 April 2025
Repair was carried out to a high level. Prompt and quick
25 April 2025
Sue and Evie provided stand out customer care
24 April 2025
When I took my car in, I was told that the specific part needed could be on backorder, and due to the nature of the recall, the car would need to stay. I was provided with an Enterprise rental car for a week, and the whole experience went seamlessly!
23 April 2025
See above - nice showroom and friendly, professional staff.
21 April 2025
Operative found me a more competitive price for my works and provided me with excellent guidance
21 April 2025
Collected and returned car when we were unable to do it
20 April 2025
Great as always
20 April 2025
I wish the garage had let me know it would be an electric hire car It was ok in the end but lucky I didn't have to go very far !!
19 April 2025
Amazing staff and workmanship
19 April 2025
Caring communication from the front desk although let down by technician who initially failed to repair the door problem. However rectified the next day by the front desk staff
18 April 2025
Team were very attentive, respectful, & helpful, I was kept up to date with progress of my vehicle, and video was very useful.
13 July 2025
Ben and the team looked after us very well as usual