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Pleasure to deal with
The team are amazing
I had no issues and was looked after extremely well
Very professional staff, nothing too much trouble, kept advised how service of car progressing
Very courteous staff and I was kept informed when the car was going to be ready for collection
i had the tracking reset due to tyre wear but the car had to be returned to thedealer because the steering wheel was out of line when the car was goingstraight eg righthand down the cars steering was put on second visit
MOT CARRIED OUT NO EXHAUST EMISSIONS RESULTS given to me I rang next day was told one would be put in post nothing yet I rang on 21 st of July
outstanding customer service from all involved
Being very particular, the only criticism I could make of my recent service was that, when it came to the final valet of the car, the interior was not cleaned as it had been on all previous occasions.
Good staff and product
The Ocean representative was very professional and helpful.
All the staff were competent, easy to talk to and nothing was too much trouble.
As detailed above. If I had fully understood the discs and pads were a matter of urgency I would have had them done while there. Otherwise I was very happy with the service I received.
The work done on my car was wonderful and the service, convenience and interaction with all involved in the process was superb !!
First class efficient and effective
Had it just been left to service, this score would be a 3, due to our salesman Adrian, arranging for a vehicle for me, this has raised to a 4 - had service arranged the loan car, it would have been a .
Kept in the picture of potential problem car concerns.
Had to wait for car to be finished
I have used this centre for service and purchased cars with few problems.
Faults remaining after visit to another distant bmw workshop. Ocean fixed without quibble or charge to me.
Stefan provide service over and above that expected. Use of Oceans Corporate membership at Paignton Zoo arranged in seamless fashion which was much appreciated
i have been well looked after
EXPERTISE INSTALLED AT ALL BMW CENTRES, SECOND TO NONE. COURTEOUS AND WELCOMING.
We have every confidence in Ocean Plymouth's ability to meet our requirements
Every thing was done properly and thoroughly explained to me, and all questions answered simply and in an understandable way.
My wheels were changed and car valet all within the expected tone slot.
Did all that was expected
Quick and the job was completed on time. Credit was applied to the account upon purchase of the vehicle that was to go towards the service. This was not however on your system. Fortunately, the sales person who sold us the car was there to confirm.
Dealt with in a prompt manner
Job done in promised time with explanation of possible fault
Excellent staff very pleasant and courteous very attentive
then other two original faults came on.I then went back to BMW to get a refund as they had mis-diagnosed the faults. For this to happen BMW asked me to bring my car back in for them to check the work carried out. Upon inspection and .......
The service employees are very knowledgable and only to pleased to assist with any requirements or queries I have. The car is always returned to me with all the work I have requested carried out and I have never had to return dissatisfied
There was a slight glitch in adding up the costs - satisfactorily resolved
Efficient and smooth
I have three bmw cars over 21 years and mainly used ocean for servicing.0n every visit stafff have been cooperative friendly and helpful.
Experience with front desk Rachel excellent experience with man from service centre poor informed me that I needed new brakes and discs then told me price was more that quoted when I questioned him he told me I didnt need brakes! Lost all confidence
Great service, good communications and no fuss.
Everything was perfect
Loan car was available on both times Car was in for repair.
Everything was smooth and easy.
STAFF TREATED US POLITELY ALTHOUGHTHE 2 NEW TYRES I HAD TO BUY CAME AS A BIT OF A SHOCK
The service was good however it was let down by the pick / up drop off service collecting me over an hour late and resulting in a reschedule of my day for no reason. A discount was provided to the service cost which was appreciated.
MOT retest for a simple tyre fail took 65 minutes. I had been informed the retest would be quick. I changed my original time for the retest ( BMW request ) thinking the process would not take long and ended up missing an important appointment.
Good attention to detail and customer relations.
Friendly and very helpful
Everything requested carried out promptly
The problem was dealt with prompt
My car was collected by a member of staff and dropped back home
Friendly, attentive made to feel a valued customer
Really good team at Ocean. Matthew was really helpful and patient and talked me through the new features in the car. Garry offered me a great deal and a Simon made sure it all went to plan. Ill buy from here again. Worth the 1000 mile round trip.
The staff were very accommodating and bent over backwards to fit in aroubd my working hours so I was able to collect my new car earlier than usual.
Relatively short notice purchase and all requirements were met and delivered on time.
I received excellent pre sales information and support through the process. However the selection of options is really a bit hit and miss. Your system demands that I make option choices based on very little information mostly from the website.
They could not have done more for me and I was very well looked after
Very satisfied, from the minute I walked though BMW doors I was well looked after, when I ordered my new car, I was alway kept up to date with the build and shipping of the vehicle very impressed. Couldn't ask for any more from BMW
Our contact at Ocean BMW was Adrian Rundle and he explained all the options available during the ordering procedure. Once ordered he kept us up to date with the order progress. His explanation of all the vehicles aspects on delivery was comprehensive
All staff very helpful and nothing was too much trouble
Very attentive to needs
Sales rep very helpful