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I was well looked after
Advised I change brake pads but did not inform me that they were acceptable at 3mm. As I will be changing cars soon, this was an service. Not really very happy about not being provided all the details as 3mm is legal and acceptable as informed.
Good service as before.
Very professional - everything that was done explained fully and followed up with video
Bent over backwards to be helpful
Car in on time, complimentary coffee while i waited and mot completed on time with price given on advisery tyre replacement due soon
Service carried out to my instructions. 25% discount was a tempting offer.
As I said, both the Recovery engineer (name escapes me sadly) and the Service girl Charlotte jones were both extremely efficient.
Overall experience was good efficient and timely
The service was done on time, I was kept informed and the service was friendly
I had a dash cam fitted job well done.Service Department and the Parts Department were very helpful explaining it to me.Health Check done as well. Brilliant!
The service was a great standard. However, I do have concerns regarding the electrical system on the vehicle. There have been several faults on the vehicle in the last 11 months.
We are happy that everything is being taken care of and we were treated well.
Job completed on time, good cutomer engagement throughout whole process.
I was quoted a time for completion of all the work, but there was a cancellation and the remainder of my service was expedited and I was informed that all had been done almost two hours before the anticipated time. EXCELLENT.
Always a great service.
Everything went smoothly. The major fault was identified and put right. . However my views are slightly coloured by the outcome of the service in Nov' 2018 when I reported the same fault
Service department was not a positive experience but having said that my situation is somewhat different to most considering the distance I have to travel to Ocean after having a bad experience at another garage. An apology was made I accepted that.
The team did exactly what I required
Very informative reception staff
Service was good and efficient and was completed promptly. Was impressed by the video report on the condition of the car sent by the engineer. However, the price charged for a first service which took just 90 minutes was high.
Staff and experience was great. Very well looked after during purchase.
Because everything was completed on time and with-in the cost quoted
Courtesy car, collection and response was good. I simply do not understand why diagnostics cannot be done from onboard computer to speed things along. The computer knows there is a fault so why do we need to bring it to the garage to be told?
Prompt efficient & excellent service.
Kept informed of every stage of the repair.
The part required was out of stock but was delivered next day. The garage gave me a lift into pick the car up next morning.
The staff were friendly and welcoming and the overall service was good.
Great staff and special thanks to Gareth Watton
There were issues with the booking when I arrived but the issues was swiftly sorted out giving me total satisfaction
It was not a service experience it a manufacturers recall. Because it was a recall and to some extent it inconvenienced me. However I am waiting to see by co-incidence if there could be an upside to that?
The service received was of a high standard. Everyone involved was polite, helpful and efficient.
Always pleasant and do what they say
Very good service from reception BMW standards appear to be set to extract maximum money from customers
Everything was done as promised, particular thanks to Stefan in the workshop.
Excellent customer service
When I booked in my car for MOT & brake pads I arranged to arrive at 8.30am & that the work would take 2 - 3 hours. Upon arrival I was informed that the MOT wasn't booked until 2.15pm. Although I was given a lift into town I was a bit disappointed
They know their jobs, which is refreshing
I had no problems, the service reception operatives were polite, helpful and efficient.
I consider I was only fairly satisfied because my car was at the dealership on 2 occasions to rectify a fault which was not found.
Phone call to remind me of service, comfortable waiting area and car was delivered back on time.
From start to finish the issue was dealt with exceptional well.
Managed to get my MOT done the same day as it ran out.
Very professional and kept me informed
Recall dealt with exactly as expected. Swift, efficient and replacement unit fitted.
Sorted out the problem quickly
Nothing could be better. Top rate.
only becauseofthe high cost of the service. Everything else was o k. It was over £5oo.
My car failed MOT on tyres, quoted £200 ea for rear tyres, my local tyre garage at £150 per tyre, thats a saving of £100. This also happened on my front tyres, previously saving of £100 shopping at my local tyre centre. you are overpriced!
Very courteous staff, but I was shocked at how much I had to pay over my estimate
I'm currently not aware of any more they could have done for us.
Excellent price and ambiance of showroom including driver Paul
Initial issue was not resolved, over the phone I was spoken to in a very strict manor, bordering rude which resulted in getting my parents involved to support my case
This score has been given because of the speed at which the fault had been detected and rectified excellent service
They really value those that support their business and BMW. They also fully acknowledge loyalty from their valued customers. I would not hesitate in recommending them to my clients, family or friends
Because I was
The service was satisfactorily undertaken in the promised time scale.
My vehicle was recalled for a potential problem, this was identified as affecting my car, the new part was ordered and by the following midday my car was ready for collection, thank you.
Martin and the team do all they can for me.
The service desk of Ocean BMW at Plymouth handled my particular problem in their usual high standards. They very quickly understood what the problem was, called on a technician to look at the part then ordered the replacement. Superb service by all.
Polite service staff Work completed within specified time Supplied with video and advised of body damage
clear direction and understanding throughout the process
could not give completely as on driving out had a low pressure alarm in a tyre just replaced and car was full of grease finger marks around boot and rhs rear door, tyre issue sorted immediately, had to clean car my self
Prompt / on time and good value
It could not be improved
Customer service is always outstanding and the inclusion of the video walk round sent to me during my service is a great touch. My only comment would be that it would have been a great opportunity to test drive a new model.
Matthew was fantastic and made the whole process very easy!
Superb service from both Honey and Simon at Ocean. Excellent deal on the car and superb service from purchase day to handover/collection. 10 out of 10 for them. A pleasure to deal with.
The only issue was that the deposit was listed as £500 cheaper than it should have been, we were contacted after we had paid the deposit and informed of the error.
Service has been polite and efficient at each stage of the test drive and purchase discussions.
The sales exec I dealt with (Honey Warner) was so incredibly helpful. Nothing was too much trouble. I was offered an extended test drive which made my mind up for me. Everything was explained clearly and concisely, in terms of the deal.
very friendley and helpfull no pressure
As said above, Matt has been helpful in getting me into the right car, he has been very patient whilst I faffed around and changed my mind on numerous occasions. Matt never became impatient and genuinely wanted to get me in the right car.
Assistance from Matthew Harry great. This is the 2nd car purchased from Matthew. each time process ran smoothly and he very patient with me. great customer service
This is the 6th car I have purchased from the dealership and will be going back again for my wife's car replacement in the new year. Excellent service
The choosing the car taking the other car in and picking up the new one it all went very smoothly and done very professionally.
Sales Executive worked hard to politely get a company sale, but appeared to genuinely work towards providing me with a model which met my requirements. The delivery date of my chosen model fully met my requirements.
Adrian kept me informed and up to date and handover of the car was perfect
Adrian was a pleasure to deal with and made us feel that nothing was too much trouble
Ocean BMW did everything I asked.