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WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked in easily, reminder call the day before. Timescales given for when vehicle would be ready which were met

Service

from booking in to being shown the waiting area the whole experience was first class.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,:;

Service

Swift and courteous service from our Service Advisor Phillip Oxenham with a Courtesy Car available.

Service

There service is first class

Service

Did what was needed really quickly

Service

Very friendly and professional staff

Service

Completed service fully.

Service

On this occasion my level of service was outstanding. Polite and extremely helpful. The free courtesy car really helped with my arrangements.

Service

Individual staff member went out of his way to be helpful

Service

Service went above and beyond expected

Service

Car booked in, car as promised free of charge to get me home .car serviced, new tyres and cleaned inside and out .Stefan the service manager and his assistant Martin Bloomfield very helpful

Service

The car was having a brake fluid change the operator gave me information regarding the brake wear which I made the decision to have brakes renewed

Service

Good service

Service

Again very efficient and professional Always kept updated

Service

Professional, helpful staff. Not only do they know what they are talking about, they inspire confidence.

Service

All good

Service

I can not fault a single thing customer service was on point

Service

I was sent a vehicle report for the car by the technician, that gave the car a clean bill of health. This was very useful as you then know that that other than filters oil changes that the car is functioning correctly. Little things make you aware th

Service

Friendly staff, very polite and helpful. Problem was sorted within a couple of hours without having to make an appointment. Very impressed.

Service

Very friendly and helpful

Service

Very satisfied with the service of the staff.

Service

If I ever have any problems with the car the personnel at Oceans are very helpful and in most circumstances they rectify any defects as soon as possible.

Service

Hassle-free, efficient & friendly service.

Service

Car was seen very quickly and I was provided a complimentary health check by video, which was a nice touch.

Service

Always great service and this time was no different.

Service

I was assured the recall work was carried out successfully.

Service

Charlotte was polite and efficient through out the car's service. She provided reassurance that the issue would identified and the problem solved. Upon collecting the car she explained the nature of the issue which had been rectified.

Service

Generally a very good service.

Service

Just excellent service

Service

Straightforward, interesting video, on time

Service

Quick and easy, great service

Service

Did what I requested and kept me informed

Service

As it happens one of your engineers is a neighbour and he has volunteered to take my car to the garage and return it to me later, making the whole operation very easy.

Service

The service, the quick response in order for us to continue our journey and the friendliness and helpfulness of the Team

Service

Staff always very attentive

Service

All done to time and lovely cleaned car.

Service

I wasn't able to take my car in personally due to illness and my niece and named driver took it in for me ,they made her very welcome and made the experience as quick and easy as possible

Service

Martin always greets me by name. He appears to have as much time as is required to deal with any requests in an efficient manner.

Service

Quick service

Service

I am completely satisfied, my car was repaired quickly all under the warranty

Service

The guy who I seen was brilliant

Service

Great communication and excellent standard

Service

efficient service

Service

Good

Service

Dealt with in a professional and efficient manner.

Service

Friendly service

Service

A competent member of staff with excellent skills in explaining the work to be done. Helpful in all aspects.

Service

I feel confident that my car has been thoroughly checked and the service to the car has ensured that the car is fully road-worthy

Service

Mike Piper couldn't do more to help.

Service

Very efficient

Service

Efficient service. liked that the customer service rep arranged for a taxi to the service centre so i could pick up my vehicle.

Service

Nothing is a problem, and they explain what needs to be done

Service

As usual everything completed

Service

Quick and professional

Service

Good

Service

Staff polite and friendly

Service

Easy to deal with and pleasant friendly staff.

Service

Because we were satisfied with the out come

Service

Everyone at the dealership was very welcoming. The service Martin Bloomfield was very helpful in explaining what the cause of the issue with the car was. The service manager Stefan May was helpful and understanding with the issue also.

Service

My car was recalled and Martin explained exactly what was going to happen. Lovely to get a wash and vacuum as a bonus.

Service

All points raised were addressed and when it was pointed out that alloy wheels were in need of attention, the decision was made to provide replacements without hesitation.

Service

Very helpful service department staff to resolve issue. Kept me informed of delays to parts (>3 weeks) and always very friednly and helpful throughout the encounter

Service

My car was repaired and I had a loan car so that I could continue to work When I picked up my car it was cleaned

Service

Excellent

Service

Efficient, knowledgeable and accommodating

Service

Again, EXCELLENT all the way.

Service

Lady on reception was very polite and acted in a professional manner also problem with my car was corrected with the minimum of fuss

Service

Quick, efficient and friendly.

Service

Friendly, knowledgable service by the team. Answered all my questions and ready on time.

Service

BMW ocean as a company is doing their best to keep customers happy. The product quality is out of their responsibility and powers

Service

Staff seemed very efficient

Service

All work explained and agreed before hand and pricing explained.

Service

For obvious reasons

Service

Prompt, efficient and good communication. (Unlike a previous experience).

Service

Friendly but business like

Service

I have always been very satisfied with the service and the way the work has been carried out on my car.

Service

Quick to drop off and collect

Service

Excellent communication around a slight issue and it's resolution

Service

As always second to none .

Service

I was allowed to wait while the service was done, it really worked for me as I had to travel 1.5 hours to the garage

Service

They fixed problem and car now changes gear like it should do.fuel consumption better than ever and car runs smoother than when we purchased car.

Service

Nothing was to much trouble for them to help

Service

Excellent customer service at all times

Service

Overall very happy with service fitted part well and also valeted car staff very helpful

Service

Car was ready for collection and cleaned at the specified time.

Service

You did what you promised to do.

Service

Good service

Service

Excellent quality and efficient service. Also, I was able to wait while the service was carried out, saving me the bother of travelling home and then back again to collect my car.

Service

All services have been carried out efficiently and we have been well looked after.

Service

excellent service

Service

Charming polite staff, good communication.

Service

A * service

Service

Organisation and reception excellent.

Service

Ocean BMW staff look after customers' cars as if they were their own. They are efficient, courteous and can be relied on in all respects.

Service

All of my expectations were met. The information given and customer interaction was excellent

Service

Always get fantastic customer service, it's always nice and easy when coming to the dealership

Service

All fine. I liked the video you sent me about the tyres and undercarriage.

Service

Service was friendly

Service

My 2 year old car had a starter problem. The service department (Mike Piper) addressed my concerns quickly, effectively and efficiently concluding with a very satisfactory outcome. The loan car was much appreciated whilst the repair was being done.

Service

Everything was fully explained and the questions I had - specifically about service plan - were swiftly addressed and sorted.

Service

Great customer service once speaking to one of the team. Only negative was I had to phone to get an update.

Service

Emergency visit (no booking), I was seen immediately, left the car for assessment; work done by next day.

Service

Despite the mix up with the time for a service and mot I received a discount for my inconvenience and the service manager personally thanked me for helping them out.

Service

Friendly, helpful staff member

Service

First class service

Service

Car feels much better

Service

The service department always remember me(hopefully for the good) and are always pleasant and friendly. All in the department are a credit to Ocean.

Service

All the staff were helpful courteous and I felt comfortable in the waiting area with the covid 19 safety measure put in place

Service

Easy to book appointment and only work required recommended. Very well explained by Service agent

Service

Faultless service

Service

Everything was perfect except I didn't receive the health check of my vehicle as the video that I was sent did not work. Everything else was fine

Service

Service was completed swiftly and staff e planned what had been done

Service

Ocean's staff looked after every detail of my requirements.

Service

Very helpful staff (Andy Knaggs in Sales and Manager Andy Arnold) with clear explanations of all aspects of purchasing the vehicle, efficient handover experience and offer to have follow up calls or visits if I have any questions with my new car.

Service

I was a little disappointed that I was unable to have the MOT at the same time as other issues with the car were being resolved, necessitating 2 journeys to the garage in quick succession. However, staff were very helpful.

Service

quick efficient and friendly service

Service

everything went as planned.

Service

Very good service

Service

Pleased with video send to me.

Service

Efficient, friendly service from the staff and the work was completed earlier than expected.

Service

Very easy to organise the service

Service

Booking, drop off and pick up was all very smooth.

Service

Fast and efficient service - all explained clearly and work completed whilst I waited.

Service

Generally ok

Service

personal-efficient-not overpriced-mike piper wonderful behind the desk

Service

There was an issue with my service plan which was fully and generously resolved by the team

Service

Extremely polite and knowledgeable service department personnel.

Service

I was fully looked after. Everything was explained to me and maximum support was given. The loyalty scheme is absolutely fantastic and very gratefully received.

Service

Very friendly service and efficient order processing.

Service

Have bought new cars at the dealer for many years now as the sales executive (now retired) has always been extremely knowledgable and personable. The rapport established continued with his successor to affect a seamless transaction.

Sales

James was great at keeping us informed throughout process

Sales

All the people that I have talked to are always very helpful.

Sales

My experience at the BMW Centre was fantastic. My new car was presented to me in a very professional and friendly way. The car is absolutely amazing.

Sales

Quick effective customer focused service

Sales

Always return to BMW Ocean as Matthew is a fantastic salesman,always so helpful and we wouldnt go anywhere else.

Sales

Perfect service from start to finish. As always from Mathew.

Sales

Really helpful sales staff

Sales

The Salesman "Lee Johns", was excellent both in providing all the information needed and keeping me up to date, and answering any questions I had.

Sales

Very happy

Sales

Ocean always do their best to address any question or challenge.

Sales

BMW centre was welcoming and provided a secure COVID environment when visiting

Sales

Ocean Plymouth BMW even though they are over 300mile from where I live, gave me the best experiance and actually contacted me via email only as per reqest on my contact form. No other BMW garage did this. Andy Knaggs was exceptional

Sales

Always very satisfied , the reason I always buy my cars from Ocean .

Sales

My experience at the Ocean BMW dealership in Plymouth was outstanding. Despite the difficulties and challenges that the Covid pandemic presented, the buying and delivery experience was of the highest order. Excellent and caring service.

Sales

Wanted a 1 series originally but was to small, so they managed to source a brand new 3 series offering a great deal

Sales

Fully informed on the progress of the new vehicle and given all the assistance I needed.

Sales

Exceptional customer service.

Sales

Excellent customer service and available to speak to when needed.

Sales

Even though we picked up the car through lockdown it was still a great experience to pick up the car. the whole process was very good.

Sales

Sales personnel were always helpful and dealt quickly with any queries.

Sales

The service was beyond reproach at all levels of the process

Sales

The experience from a Saturday evening enquiry through conversations and then the pick up in a very Covid safe environment. My experience with Ocean Plymouth and Simon has been first class the handover with Matthew was also excellent.

Sales

Excellent customer service

Sales

Despite COVID restrictions, the completion of the paperwork and purchasing of my car was very straightforward. All staff were very friendly and James Smith also offered to explain key controls etc. The car was ready when agreed.

Sales

clearly identified specification with value on my trade in providing a very competetive sale price.

Sales

Brilliant service Matthew Harry made sure that I was kept up to date on everything to do with my new car.

Sales

They always on hand to help and asked if I needed any help setting up

Sales

everything went very smoothly during the purchase and delivery of my new BMW

Sales

The whole process from start to finish was easy and I was kept informed throughout

Sales

Great help from James Smith - showed patience and did not try to push or be annoying

Sales

Fast efficient service

Sales

Friendly, professional service from Tayler Curnow and Andy Arnold at Ocean BMW Plymouth.

Sales

James was very honest and quick to respond before, during and after the sale.

Sales

Could not have been dealt with any better.

Sales

My wife and I sat in bed on a Saturday morning with no particular plans to purchase a new car as we were very happy with our two BMW 4 series but the Salesman encouraged us through the process by finding a package that suited our needs

Sales

I had to drive 500 miles around trip, everything was sorted for when I got there

Sales

Excellent service as ever. Never disappointed.

Sales

Very satisfied