Loading...

WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Could find no faults, even though difficult circumstances.

Service

My car was fixed first time and at a reasonable price.

Service

Good service at reception and knowledgeable regarding the work to be carried out.

Service

Generally good

Service

very efficient and fast, great customer care and a good experience at the dealership with helpful staff

Service

Car was ready for collection before the given time and was in a clean condition .

Service

Friendly efficient staff member. Ran on time.

Service

Super friendly and highly professional

Service

Looked after me well and dealt with my vehicle issues

Service

Kept me informed of what was happening

Service

Helpful and efficient

Service

All appropriate boxes ticked

Service

Phil from ocean sorted everything in a satisfactory way

Service

Always friendly staff

Service

Friendly staff

Service

Efficient booking and handling of service.

Service

The service advisor was very professional, and kept me up to date with the situation of my vehicle.

Service

Your service attendant even helped me put my bike in the back of the car when I came to collect it.

Service

I was very satisfied with the service and mot which was carried out .

Service

Great service

Service

Very helpful staff Like the free car cleaning Service completed in the time frame that I was given

Service

I expected excellent and timely service.It was delivered

Service

Brilliant staff at BMW ocean Plymouth within the service department, always professional and helpful.

Service

Great service

Service

Ocean were very helpful offering me a hire car and for keeping me updated on progress of repair.

Service

Courteous staff,car completed on time

Service

First service for current car, so cost relatively cheap. Fast lane service, took less than 2 hours. Service team kept me informed all the time. Inspection video emailed and link text. Car clean and ready for collection.

Service

Excellent service as always at such a difficult time.. What with CO-VID 19 & social distancing etc.

Service

so far so good

Service

Really friendly staff

Service

Courteous and Efficient

Service

They were ready for me, I was kept informed of what was happening and why there was a short delay. Overall a good experience

Service

See above

Service

Good service throughout visit

Service

Nothing is ever a problem and always looked after well

Service

Easy to book in for service even under the current Covid situation

Service

Excellent service

Service

First class service

Service

Appeared to be good Covid measures in place, good communication throughout.

Service

Car was serviced to a high standard. Everything was explained and accounted for and a assistance from BMW insurance with the cost was very much appreciated.

Service

Was as expected. No issues.

Service

very professional and friendly under very difficult circumstances with COVID19

Service

Thorough job and fully explained

Service

On time and good clear communication

Service

Superb as always. The manager of service department Mr Stefan May is just great and the staff is friendly and helpful. Mr May always liaise on our behalf with warranty department (often warranty direct as we use this provider outside BMW warranty).

Service

As above. Friendly staff, going the extra mile & keeping me informed of progress

Service

great service , very attentive

Service

Video was made and staff helpful and accommodating, found my lost phone and returned it without making a big deal of it. Service was very fast and timely. Couldn't be better ! That's why I own a BMW.

Service

My car was booked in, the work was completed on time and ready as promised

Service

All the staff are very professional, they look after their customers. I always feel I am very important to BMW.

Sales

Matthew Harry instilled a confidence, was informative and friendly, making for a good all round experience.

Sales

I have dealt with Matt Harry on several time and always had excellent service

Sales

Got exactly what I needed

Sales

As I said before enjoyable and engaging staff

Sales

I have always been pleased with the service given