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Very efficient. Good communication
The issue was resolved efficiently. The staff were again very helpful.
Would highly recommend. Great team high standards. Good updates and even offered a curtesy car when it went on longer.
Again very helpful, informative and convenient
No problems and car was valeted
I was completely satisfied with Ocean BMW Plymouth. Philip Wilkie couldn't have done anymore in making sure my visit to the service department was as effortless as possible. Great customer service.
Very good resolved all the problems I enquire about
Did what was said
Service completed on time @the agreed price
Car was booked in by telephone for its service on a convenient day and time for me, the person at the service desk was efficient and helpful and the car was ready on time.
I'm completely satisfied, I took my car for a service and exchanged hassle free for a new one.
Extremely professional and safe service
Very good service
Friendly , do a good job as look after my car well.
I have always been treated with respect and always felt welcomed
Everything that was discussed and required was received.
Slick, smooth, friendly and aware of finances
The Service Desk Team were helpful, informative and reliable. All aspects including service, requested additional work and a full valet, all at a reasonable cost, were carried out and the vehicle returned sooner than anticipated. Delighted!
Always looked after by Martin Bloomfield. Always great service and beyond helpful.
very satisfied with whole arrangement
On time and car returned to me when they said it would be
Efficient and professional
Phil and Mike were great. Explained everything beforehand.
Staff were friendly and attentive.
Everything thing was dealt with as planed.
During lockdown, the service was modified for home collection and return of vehicle and projected time scale was completed , as suggested.
Very efficient and car valeting was much appreciated.
The first BMW I have purchased and, due to the coronavirus, very few miles have been driven in it over the last few months but I was happy with the purchase experience, and with the sole service requirement (a recall on a minor component).
All work was completed within the time allotted
Staff very helpful
The two service guys were really nice and even knew who I was when I came in, the service technician was great too
Even though I have been dealing with Ocean Plymouth for over 20 years I am still greeted and welcomed as an old friend.
NO Issues. Completed on time at agreed cost
Very welcoming upon arrival. ''Covidsafe' environment. Speedy and professional service.
Job was done in the time frame promised.
problem free, with curteous staff
Job completed quickly
Came in for health check under service plan in second lockdown process smooth as you like and a perfectly (in my opinion ) Covid safe environment
The service and MOT check were all done as required, and the service staff were able to provide a loan car at short notice.
Work was completed in the specified time and I was called and sent a video to let me know what had been done. I also got a paperwork summary with results of the checks.
In light of another lock down I was impressed that my MOT and service could still go ahead. I was happy with the price paid.
Quick, efficient and prompt service
as above and with efficient mechanics carrying out the work with the minimum of fuss and in good time.
Servicing was carried out on time and the car returned as and when they said it would be.
Oil change completed in arranged time followed by car cleaning.
I could not have been treated any better
Everything handled extremely well.
Car was cleaned well.
Good communication and explained the faults before they were rectified.
Martin gave me regular updates on the work being completed on the car. Martin could of try to sell me tyres that I needed but he didn't. He gave me good advice on what was needed.
Good service from staff
Very satisfied with my service experience at Ocean, friendly polite responsive and proactive.
No hassle, all problems resolved.
The recent repair to my wife's X5 was wonderful! Given the warning messages the car was displaying we honestly thought it would be beyond economic repair. As it turned out, the technician (Peter) found the fault, and fixed it. We're delighted!
Went over and above with customer service as always.
car collected and delivered when work completed. Cleaner than when it was collected.
I'm totally satisfued
Work carried out quickly and satisfactorily
Service all completed very timely and car returned all clean
The servicing of the car and associated customer service was good
Andy was excellent. Tailored to our needs and listened to us
It was only for an MOT. But they did it early in the morning (7:45) whilst I waited. Everyone wore masks, kept socially distanced but were friendly.
Great service from all staff involved from reception to mechanics who provided a video of what was done.
Good Covid-19 layout car well presented the washroom was clean all good
Very nice job of fitting my Ace 2 dash cam.
Kept me up to date with the process and made us feel very welcome
Adrian Rundle is a pleasure to deal with he makes the purchase simple with his knowledge and passion for the product.
Love the new model.
Care for the customer making you feel special
We experienced smooth efficient service.
They made purchasing my car an excellent experience, as they always do.
With Covid going on they still did everything to make us feel as comfortable and safe as possible
Have bought a number of cars from Matthew Harry, great service!
Great Team of people
As above high quality of service
Adrian looked after me very well and kept me informed throughout
From start to finish everyone has been incredibly helpful with their time and advice.
Efficient. No unnecessary bureaucracy.
Brilliant help from start to finish.James was very helpful showing various extras in demonstrators so we could make good decisions. Covid lockdowns made things tricky but ocean and Bmw found a way around all potential problems .
Service was superb dont change a thing
Again helpful. Lots of follow up emails after the order was placed