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WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was well looked after

Service

Advised I change brake pads but did not inform me that they were acceptable at 3mm. As I will be changing cars soon, this was an service. Not really very happy about not being provided all the details as 3mm is legal and acceptable as informed.

Service

Good service as before.

Service

Very professional - everything that was done explained fully and followed up with video

Service

Great service

Service

Bent over backwards to be helpful

Service

Car in on time, complimentary coffee while i waited and mot completed on time with price given on advisery tyre replacement due soon

Service

Service carried out to my instructions. 25% discount was a tempting offer.

Service

As I said, both the Recovery engineer (name escapes me sadly) and the Service girl Charlotte jones were both extremely efficient.

Service

Overall experience was good efficient and timely

Service

The service was done on time, I was kept informed and the service was friendly

Service

I had a dash cam fitted job well done.Service Department and the Parts Department were very helpful explaining it to me.Health Check done as well. Brilliant!

Service

The service was a great standard. However, I do have concerns regarding the electrical system on the vehicle. There have been several faults on the vehicle in the last 11 months.

Service

We are happy that everything is being taken care of and we were treated well.

Service

Job completed on time, good cutomer engagement throughout whole process.

Service

I was quoted a time for completion of all the work, but there was a cancellation and the remainder of my service was expedited and I was informed that all had been done almost two hours before the anticipated time. EXCELLENT.

Service

Always a great service.

Service

Everything went smoothly. The major fault was identified and put right. . However my views are slightly coloured by the outcome of the service in Nov' 2018 when I reported the same fault

Service

Service department was not a positive experience but having said that my situation is somewhat different to most considering the distance I have to travel to Ocean after having a bad experience at another garage. An apology was made I accepted that.

Service

The team did exactly what I required

Service

Very informative reception staff

Service

Service was good and efficient and was completed promptly. Was impressed by the video report on the condition of the car sent by the engineer. However, the price charged for a first service which took just 90 minutes was high.

Service

Staff and experience was great. Very well looked after during purchase.

Service

Because everything was completed on time and with-in the cost quoted

Service

Courtesy car, collection and response was good. I simply do not understand why diagnostics cannot be done from onboard computer to speed things along. The computer knows there is a fault so why do we need to bring it to the garage to be told?

Service

Prompt efficient & excellent service.

Service

Kept informed of every stage of the repair.

Service

The part required was out of stock but was delivered next day. The garage gave me a lift into pick the car up next morning.

Service

The staff were friendly and welcoming and the overall service was good.

Service

Great staff and special thanks to Gareth Watton

Service

There were issues with the booking when I arrived but the issues was swiftly sorted out giving me total satisfaction

Service

It was not a service experience it a manufacturers recall. Because it was a recall and to some extent it inconvenienced me. However I am waiting to see by co-incidence if there could be an upside to that?

Service

The service received was of a high standard. Everyone involved was polite, helpful and efficient.

Service

Always pleasant and do what they say

Service

Very good service from reception BMW standards appear to be set to extract maximum money from customers

Service

Everything was done as promised, particular thanks to Stefan in the workshop.

Service

Excellent customer service

Service

When I booked in my car for MOT & brake pads I arranged to arrive at 8.30am & that the work would take 2 - 3 hours. Upon arrival I was informed that the MOT wasn't booked until 2.15pm. Although I was given a lift into town I was a bit disappointed

Service

They know their jobs, which is refreshing

Service

I had no problems, the service reception operatives were polite, helpful and efficient.

Service

I consider I was only fairly satisfied because my car was at the dealership on 2 occasions to rectify a fault which was not found.

Service

Phone call to remind me of service, comfortable waiting area and car was delivered back on time.

Service

From start to finish the issue was dealt with exceptional well.

Service

Managed to get my MOT done the same day as it ran out.

Service

Very professional and kept me informed

Service

Recall dealt with exactly as expected. Swift, efficient and replacement unit fitted.

Service

Very satisfied

Service

Sorted out the problem quickly

Service

Nothing could be better. Top rate.

Service

only becauseofthe high cost of the service. Everything else was o k. It was over £5oo.

Service

My car failed MOT on tyres, quoted £200 ea for rear tyres, my local tyre garage at £150 per tyre, thats a saving of £100. This also happened on my front tyres, previously saving of £100 shopping at my local tyre centre. you are overpriced!

Service

Very courteous staff, but I was shocked at how much I had to pay over my estimate

Service

I'm currently not aware of any more they could have done for us.

Service

Excellent price and ambiance of showroom including driver Paul

Service

Initial issue was not resolved, over the phone I was spoken to in a very strict manor, bordering rude which resulted in getting my parents involved to support my case

Service

This score has been given because of the speed at which the fault had been detected and rectified excellent service

Service

They really value those that support their business and BMW. They also fully acknowledge loyalty from their valued customers. I would not hesitate in recommending them to my clients, family or friends

Service

Because I was

Service

The service was satisfactorily undertaken in the promised time scale.

Service

My vehicle was recalled for a potential problem, this was identified as affecting my car, the new part was ordered and by the following midday my car was ready for collection, thank you.

Service

Martin and the team do all they can for me.

Service

The service desk of Ocean BMW at Plymouth handled my particular problem in their usual high standards. They very quickly understood what the problem was, called on a technician to look at the part then ordered the replacement. Superb service by all.

Service

Polite service staff Work completed within specified time Supplied with video and advised of body damage

Service

clear direction and understanding throughout the process

Service

could not give completely as on driving out had a low pressure alarm in a tyre just replaced and car was full of grease finger marks around boot and rhs rear door, tyre issue sorted immediately, had to clean car my self

Service

No complaints.

Service

Prompt / on time and good value

Service

It could not be improved

Service

Customer service is always outstanding and the inclusion of the video walk round sent to me during my service is a great touch. My only comment would be that it would have been a great opportunity to test drive a new model.

Service

Matthew was fantastic and made the whole process very easy!

Sales

Superb service from both Honey and Simon at Ocean. Excellent deal on the car and superb service from purchase day to handover/collection. 10 out of 10 for them. A pleasure to deal with.

Sales

The only issue was that the deposit was listed as £500 cheaper than it should have been, we were contacted after we had paid the deposit and informed of the error.

Sales

Service has been polite and efficient at each stage of the test drive and purchase discussions.

Sales

The sales exec I dealt with (Honey Warner) was so incredibly helpful. Nothing was too much trouble. I was offered an extended test drive which made my mind up for me. Everything was explained clearly and concisely, in terms of the deal.

Sales

very friendley and helpfull no pressure

Sales

As said above, Matt has been helpful in getting me into the right car, he has been very patient whilst I faffed around and changed my mind on numerous occasions. Matt never became impatient and genuinely wanted to get me in the right car.

Sales

Assistance from Matthew Harry great. This is the 2nd car purchased from Matthew. each time process ran smoothly and he very patient with me. great customer service

Sales

This is the 6th car I have purchased from the dealership and will be going back again for my wife's car replacement in the new year. Excellent service

Sales

The choosing the car taking the other car in and picking up the new one it all went very smoothly and done very professionally.

Sales

Sales Executive worked hard to politely get a company sale, but appeared to genuinely work towards providing me with a model which met my requirements. The delivery date of my chosen model fully met my requirements.

Sales

Adrian kept me informed and up to date and handover of the car was perfect

Sales

Adrian was a pleasure to deal with and made us feel that nothing was too much trouble

Sales

Ocean BMW did everything I asked.