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WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient. Good communication

Service

The issue was resolved efficiently. The staff were again very helpful.

Service

Would highly recommend. Great team high standards. Good updates and even offered a curtesy car when it went on longer.

Service

Again very helpful, informative and convenient

Service

No problems and car was valeted

Service

I was completely satisfied with Ocean BMW Plymouth. Philip Wilkie couldn't have done anymore in making sure my visit to the service department was as effortless as possible. Great customer service.

Service

Very good resolved all the problems I enquire about

Service

Did what was said

Service

Service completed on time @the agreed price

Service

Car was booked in by telephone for its service on a convenient day and time for me, the person at the service desk was efficient and helpful and the car was ready on time.

Service

I'm completely satisfied, I took my car for a service and exchanged hassle free for a new one.

Service

Extremely professional and safe service

Service

Very good service

Service

Friendly , do a good job as look after my car well.

Service

I have always been treated with respect and always felt welcomed

Service

Everything that was discussed and required was received.

Service

Slick, smooth, friendly and aware of finances

Service

The Service Desk Team were helpful, informative and reliable. All aspects including service, requested additional work and a full valet, all at a reasonable cost, were carried out and the vehicle returned sooner than anticipated. Delighted!

Service

Always looked after by Martin Bloomfield. Always great service and beyond helpful.

Service

very satisfied with whole arrangement

Service

On time and car returned to me when they said it would be

Service

Efficient and professional

Service

Phil and Mike were great. Explained everything beforehand.

Service

Staff were friendly and attentive.

Service

Everything thing was dealt with as planed.

Service

During lockdown, the service was modified for home collection and return of vehicle and projected time scale was completed , as suggested.

Service

Very efficient and car valeting was much appreciated.

Service

The first BMW I have purchased and, due to the coronavirus, very few miles have been driven in it over the last few months but I was happy with the purchase experience, and with the sole service requirement (a recall on a minor component).

Service

All work was completed within the time allotted

Service

Staff very helpful

Service

The two service guys were really nice and even knew who I was when I came in, the service technician was great too

Service

Even though I have been dealing with Ocean Plymouth for over 20 years I am still greeted and welcomed as an old friend.

Service

No complaints!

Service

NO Issues. Completed on time at agreed cost

Service

Very welcoming upon arrival. ''Covidsafe' environment. Speedy and professional service.

Service

Job was done in the time frame promised.

Service

problem free, with curteous staff

Service

Job completed quickly

Service

Came in for health check under service plan in second lockdown process smooth as you like and a perfectly (in my opinion ) Covid safe environment

Service

The service and MOT check were all done as required, and the service staff were able to provide a loan car at short notice.

Service

Work was completed in the specified time and I was called and sent a video to let me know what had been done. I also got a paperwork summary with results of the checks.

Service

In light of another lock down I was impressed that my MOT and service could still go ahead. I was happy with the price paid.

Service

good service

Service

Quick, efficient and prompt service

Service

as above and with efficient mechanics carrying out the work with the minimum of fuss and in good time.

Service

Servicing was carried out on time and the car returned as and when they said it would be.

Service

Oil change completed in arranged time followed by car cleaning.

Service

I could not have been treated any better

Service

Everything handled extremely well.

Service

Car was cleaned well.

Service

Good communication and explained the faults before they were rectified.

Service

Martin gave me regular updates on the work being completed on the car. Martin could of try to sell me tyres that I needed but he didn't. He gave me good advice on what was needed.

Service

Good service from staff

Service

Very satisfied with my service experience at Ocean, friendly polite responsive and proactive.

Service

No hassle, all problems resolved.

Service

The recent repair to my wife's X5 was wonderful! Given the warning messages the car was displaying we honestly thought it would be beyond economic repair. As it turned out, the technician (Peter) found the fault, and fixed it. We're delighted!

Service

Went over and above with customer service as always.

Service

car collected and delivered when work completed. Cleaner than when it was collected.

Service

I'm totally satisfued

Service

Work carried out quickly and satisfactorily

Service

Service all completed very timely and car returned all clean

Service

The servicing of the car and associated customer service was good

Service

Andy was excellent. Tailored to our needs and listened to us

Service

It was only for an MOT. But they did it early in the morning (7:45) whilst I waited. Everyone wore masks, kept socially distanced but were friendly.

Service

Great service from all staff involved from reception to mechanics who provided a video of what was done.

Service

Good Covid-19 layout car well presented the washroom was clean all good

Service

Very nice job of fitting my Ace 2 dash cam.

Service

Kept me up to date with the process and made us feel very welcome

Sales

Adrian Rundle is a pleasure to deal with he makes the purchase simple with his knowledge and passion for the product.

Sales

Love the new model.

Sales

Care for the customer making you feel special

Sales

We experienced smooth efficient service.

Sales

They made purchasing my car an excellent experience, as they always do.

Sales

With Covid going on they still did everything to make us feel as comfortable and safe as possible

Sales

Have bought a number of cars from Matthew Harry, great service!

Sales

Great Team of people

Sales

As above high quality of service

Sales

Adrian looked after me very well and kept me informed throughout

Sales

From start to finish everyone has been incredibly helpful with their time and advice.

Sales

Efficient. No unnecessary bureaucracy.

Sales

Brilliant help from start to finish.James was very helpful showing various extras in demonstrators so we could make good decisions. Covid lockdowns made things tricky but ocean and Bmw found a way around all potential problems .

Sales

Service was superb dont change a thing

Sales

Again helpful. Lots of follow up emails after the order was placed