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WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service and MOT check were all done as required, and the service staff were able to provide a loan car at short notice.

Service

Work was completed in the specified time and I was called and sent a video to let me know what had been done. I also got a paperwork summary with results of the checks.

Service

good service

Service

In light of another lock down I was impressed that my MOT and service could still go ahead. I was happy with the price paid.

Service

Quick, efficient and prompt service

Service

Servicing was carried out on time and the car returned as and when they said it would be.

Service

as above and with efficient mechanics carrying out the work with the minimum of fuss and in good time.

Service

I could not have been treated any better

Service

Everything handled extremely well.

Service

Oil change completed in arranged time followed by car cleaning.

Service

Car was cleaned well.

Service

Good communication and explained the faults before they were rectified.

Service

Martin gave me regular updates on the work being completed on the car. Martin could of try to sell me tyres that I needed but he didn't. He gave me good advice on what was needed.

Service

Good service from staff

Service

Very satisfied with my service experience at Ocean, friendly polite responsive and proactive.

Service

No hassle, all problems resolved.

Service

car collected and delivered when work completed. Cleaner than when it was collected.

Service

Went over and above with customer service as always.

Service

The recent repair to my wife's X5 was wonderful! Given the warning messages the car was displaying we honestly thought it would be beyond economic repair. As it turned out, the technician (Peter) found the fault, and fixed it. We're delighted!

Service

I'm totally satisfued

Service

Work carried out quickly and satisfactorily

Service

Service all completed very timely and car returned all clean

Service

The servicing of the car and associated customer service was good

Service

Andy was excellent. Tailored to our needs and listened to us

Service

It was only for an MOT. But they did it early in the morning (7:45) whilst I waited. Everyone wore masks, kept socially distanced but were friendly.

Service

Great service from all staff involved from reception to mechanics who provided a video of what was done.

Service

Good Covid-19 layout car well presented the washroom was clean all good

Service

Very nice job of fitting my Ace 2 dash cam.

Service

mike was very friendly and knowledgeable about the vehicles we were interested in

Service

The service advisor (Charlotte Jones) kept me informed before and during the service visit.

Service

My requirements were met completely and I felt respected

Service

1st Class service As always

Service

Very efficient

Service

They did a good job.

Service

Customer service very good, everyone polite and interacted

Service

Polite and informative

Service

Same reasons as above.

Service

I always deal with Adrian Rundle who always gives me excellent service.

Service

Servicing costs aside, this is a fantastic dealership. The staff were very polite, friendly and helpful, booking the car in was easy and the servicing turnaround time was very good.

Service

Questions answered

Service

You did everything you had to do, to time & slightly cheaper than quoted.

Service

Efficient, friendly, very professional and on time. Everything was done to a very high standard.

Service

Professional, friendly, and always go out of their way to accommodate you.

Service

Work and MOT completed to a high standard

Service

Very satisfied, and completed in a very timely manner.

Service

good service with a smile,very professional.

Service

Very good

Service

Very friendly staff, most helpful

Service

Very efficient

Service

got what i expected

Service

I reported a problem to Mike the day the car was in for the MOT it was booked in again at our convenience and Mike kept us informed with what was happening.

Service

Satisfied

Service

Staff at the showroom were very helpful and kept us informed at all time. They went out of their way to resolve our situation which was most appreciated. The manager was very professional and helpful. I would highly recommend this branch.

Service

Problem resolved as promised.

Service

The service went well picking up a leaking differential seal which I had replaced.

Service

As above high quality of service

Sales

From start to finish everyone has been incredibly helpful with their time and advice.

Sales

Adrian looked after me very well and kept me informed throughout

Sales

Efficient. No unnecessary bureaucracy.

Sales

Brilliant help from start to finish.James was very helpful showing various extras in demonstrators so we could make good decisions. Covid lockdowns made things tricky but ocean and Bmw found a way around all potential problems .

Sales

Service was superb dont change a thing

Sales

Again helpful. Lots of follow up emails after the order was placed

Sales

I was kept informed at all stages and every effort was made to meet my requirements

Sales

Everybody I spoke with were very friendly professional and welcoming.

Sales

I was kept informed throughout sufficiently. Not too much contact, just the right amount of updates.

Sales

Matthew Harry the salesman could not have been more helpful

Sales

I was particularly pleased to see my new car sitting in the showroom, all waxed, polished, glistening and ready for me to drive it out! A fantastic experience.

Sales

Friendly, easy to deal with and good communication

Sales

The team kept in regular touch with me, they provided updates and everything worked seamlessly. They guided me through the process of voluntary termination and the processes involved throughout

Sales

Totally satisfied from order to collection. Frequent contact to update on my car's progress. Any questions were promptly addressed. Thank you ??

Sales

The Team did what they said they were going to do when they said they were going to.

Sales

went over and beyond to make sure everything was perfect on the day

Sales

Extremely satisfied - Lee went above and beyond.

Sales

Kept up to date with all information from start to finish

Sales

Adrian Rundle and team as usual very efficient

Sales

One feeling that you can never get bored of experiencing and that is of getting a new toy and feeling a little bit special even if it's for a short period of time!!

Sales

As always I was dealt with in a very professional way.

Sales

Excellent service from start to finish including during the difficult Covid times

Sales

Kept fully updated