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completely satisfied could not have been better.
Never any issues.
Quality service for a quality product. Very much appreciated from a highly satisfied customer.
Quick efficient and well looked after
The staff at the dealership were very polite, helpful and resolved my issues quickly
Again excellent customer service, especially from Martin whom I seem to deal with every time I visit
The service reception was excellent. The service was efficient
Service and kept informed
Quickly booked in. Was offered a drink multiple times which was a nice touch as you cannot help yourself anymore and the staff are always very professional.
Stephan and Mitchell were absolutely great in ensuring everything was sorted for me
As normal with all of the staff at Ocean BMW they will constantly go the extra mile to ensure you are very well looked after.
Staff kept me fully informed of the progress of the service and kept me topped up with coffee and biscuits.
Carried out quickly and asked if I wanted the car washed and vacuumed which due to the bad weather at the time I declined but appreciated the offer.
Everything was done professionally and sooner than expected
Efficient, polite, knowledgeable.
Richard was extremely helpful, knew the solution that was required to remedy the fault and thereafter effected the task. What was more impressive is that I called without having an appointment and was still attended to immediately!
No issues whatsoever from the time the vehicle went in to the time i collected it
Happy with my experience.
No issues and a quick turnaround
Polite service and clear explanations. All went well.
Easy to book and re-arrange; fast drop off and stress-free collection.
All very good, staff are polite but not intrusive . Car serviced with no fuss
Always a pleasant and efficient team.
Job done in time frame advised
Repair to the fault was carried out correctly and on time.
My recent inspection on my car was conducted in a very professional manner and well informed
Efficient, kept up to date and made to feel extremely welcome.
The job was completed in one day
Good customer care
Because there were no problems.
Martin Bloomfield always makes the process of taking my car in very enjoyable and is very professional. I'm always kept up to date on progress, never left waiting wondering what's happening and any questions I have are answered. Top Bloke.
I very rarely give 100%, 5 Star satisfaction to any company but Ocean Plymouth deserve it. Reasons: Matthew Harry, your service department and (out of lock-down) your coffee machine. ?
Martin the service advisor is very good.
Unfortunately my car needed a couple of parts to be replaced, arriving the following day, before midday following I received a call from Richard to state that my car was ready! I was satisfied with the final cost of the full service/MOT.
I cannot fault a thing. I was well looked after and kept informed. I've even received follow up calls from Olly to ensure I'm happy. Professional, friendly and informative.
Tried everything they could to resolve the problem
Martin on the customer service desk kept in touch and updated me and sorted out issues I had.
They do a good job!
Fault effectively resolved
I've been a customer for nearly 30yrs. I think that answers the question. I wouldn't be a customer if the service wasn't excellent.
Car service full report gives you confidence to carry on driving g your car knowing all is ok
Really happy with the service and always like the drive up there and get my car done by the same garage.
Work carried out on time
You representitive immediately spotted my ambulatory difficulties and offered me a loan car - a top of the range electric mini - which obviate the need for my staying at your garage and enabled me to get on with my daily business. So kind
Kept up to date great service!
good team of advisers who I will miss when I get my next new car. My M4 Convertible is coming to the end of a 4 year PCP. I was looking forward to getting a new M4, sadly I would find the new look unacceptable, although I'm sure it will be brilliant
Dealt with quickly and professionally
Only required a M.O.T this year . Was done on time and no problems .
very pleased because my car was collected/returned to my home address.
Ocean Plymouth, just know how to look after their clients. I feel important, not just a nobody who is inconvenient to them. From reception to service staff, your treated with a very happy and professional team.
Good, regular communication from the Service Advisor Philip Oxenham. He under promised and over delivered, which is always preferable to the alternative.
The service and MOT were completed in the specified time and the recommendations were all explained clearly.
My car was in the centre awaiting a recall part which was unfortunately on back order. Ocean Plymouth were quick to ensure I was in a hire car, and once the work was completed they contacted me to arrange collection.
Everything went according to plan snd was kept advised on progress
Good communication and very helpful in keeping me on the road.
Very good to have the video walkthrough to see how things are going.
Job done at time specified Waiting plus coffee comfortable
Completed on time, kept me informed of progress. Car returned clean in and out. Couldn't have done more.
Everything went to plan, the courtesy car, the phone call to say what was wrong and the cost before I authorised the work to proceed. The health check and report was also useful as was the courtesy wash.
Very polite, explained everything and was very keen to be of service.
Very friendly and helpful
Recall sorted on time, I was kept updated plus my car was cleaned
Test undertaken and some additional work carried out - mainly tyre replacement
Always found staff at Ocean, courteous and knowledgeable.
Efficient and good service.
Easy to arrange an appointment and very professionally dealt with when I took my car in. The fault was fixed without any fuss and the cost was reasonable.
As well as taking care of my car and offering an extra service I was offered free car clean inside and out
Staff. Courteous and polite, always helpful. The showroom experience is great.
All done on time.
on time and no hassle
Very impressed excellent service
Stefan and the service team at Ocean provided fantastic service as always.
As usual a easy experience from booking to collecting
Courteous, friendly, helpful
Prompt attention to the problem, caring and polite service
The gentleman who served me hadn't been with the company long (I think his name was Phillip?) was very polite, knowledgeable, efficient & smart. Couldn't have been more helpful. A credit to Ocean BMW Plymouth.
Completed on time and car still running well
I truly felt valued as a customer., the service was excellent. Exactly what I would expect from BMW.
Good service with no problems.
Didn't expect video footage of works carried out, pleasantly surprised with this. Explained well and very happy that recall was put right without any hassles at all.
I always receive fantastic service from the team at Ocean - I am made to feel valued and welcome to the point where I never look elsewhere for my car servicing requirements.
Everything that done to my vehicle was explained to me and I understood what had been done.
I have been a customer of BMW Ocean, Plymouth for many years. Throughout this period the service and customer care has always been outstanding. Everybody will go the extra mile to ensure you are looked after and you get the best service possible. A+
Great service as always! Matt talked us through everything and offered a great price. James showed us round the car and talked about the details that we're new to us! Thanks both!
Superb service and communication - took the hassle out of the process. The numerous requests for info - specs and quotes were no issue for Matt and he went the extra mile. Very happy with the car and the low rate of finance also.
The long wait was worth the wait!
Excellent, attentive sales engagement. The experience I got, right the way through the purchase with Ocean Plymouth, from the greeting at the front desk to the final reveal, was unfaultable. I felt I was a valued BMW customer throughout and beyond.
Dealt with Ocean BMW Torbay many times and always received great service. Pleasure to deal with them.
The sales experience was superior to Other Bmw dealerships. Very quick turn around on deal
Jermaine Crewes at Ocean Torbay is one of the main reasons I still purchase BMW's !!!
Overall a friendly and professional service as usual
I have been dealing with the for 21 years and they are part of why I keep coming back
Very efficient even though the dealership was very busy. All staff very friendly
Salesman took time to understand what I needed from the vehicle, talked me through options available and had extensive knowledge of the product
Can't fault anything
Matt kept in touch with updates and nothing was too much trouble.
Matt Harry who looks after us when we make our purchase is very professional,helpful and knowledgeable.He contacts us to keep us up to date with delivery or even to make sure we understand everything or if there is anything we need to ask .
Simon Penny was world class to deal with and facilitated the purchase starting with my wife's car 3 months ago and supported me and Matthew the sales Exec was also perfect with all face to face and digital communications, as was the financial side
Very good handover
Very helpful and a good deal
The purchase of the car was smooth and quick. When I collected the car there was a slight issue but Ocean resolved this to my satisfaction.
Everything went as smoothly as possible, even got the car a week earlier than the expected delivery date
They were brilliant nothing was too much trouble, really knew the product and represented the brand perfectly