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Could find no faults, even though difficult circumstances.
My car was fixed first time and at a reasonable price.
Good service at reception and knowledgeable regarding the work to be carried out.
very efficient and fast, great customer care and a good experience at the dealership with helpful staff
Car was ready for collection before the given time and was in a clean condition .
Friendly efficient staff member. Ran on time.
Super friendly and highly professional
Looked after me well and dealt with my vehicle issues
Kept me informed of what was happening
Helpful and efficient
All appropriate boxes ticked
Phil from ocean sorted everything in a satisfactory way
Always friendly staff
Efficient booking and handling of service.
The service advisor was very professional, and kept me up to date with the situation of my vehicle.
Your service attendant even helped me put my bike in the back of the car when I came to collect it.
I was very satisfied with the service and mot which was carried out .
Very helpful staff Like the free car cleaning Service completed in the time frame that I was given
I expected excellent and timely service.It was delivered
Brilliant staff at BMW ocean Plymouth within the service department, always professional and helpful.
Ocean were very helpful offering me a hire car and for keeping me updated on progress of repair.
Courteous staff,car completed on time
First service for current car, so cost relatively cheap. Fast lane service, took less than 2 hours. Service team kept me informed all the time. Inspection video emailed and link text. Car clean and ready for collection.
Excellent service as always at such a difficult time.. What with CO-VID 19 & social distancing etc.
so far so good
Really friendly staff
Courteous and Efficient
They were ready for me, I was kept informed of what was happening and why there was a short delay. Overall a good experience
Good service throughout visit
Nothing is ever a problem and always looked after well
Easy to book in for service even under the current Covid situation
First class service
Appeared to be good Covid measures in place, good communication throughout.
Car was serviced to a high standard. Everything was explained and accounted for and a assistance from BMW insurance with the cost was very much appreciated.
Was as expected. No issues.
very professional and friendly under very difficult circumstances with COVID19
Thorough job and fully explained
On time and good clear communication
Superb as always. The manager of service department Mr Stefan May is just great and the staff is friendly and helpful. Mr May always liaise on our behalf with warranty department (often warranty direct as we use this provider outside BMW warranty).
As above. Friendly staff, going the extra mile & keeping me informed of progress
great service , very attentive
Video was made and staff helpful and accommodating, found my lost phone and returned it without making a big deal of it. Service was very fast and timely. Couldn't be better ! That's why I own a BMW.
My car was booked in, the work was completed on time and ready as promised
All the staff are very professional, they look after their customers. I always feel I am very important to BMW.
Matthew Harry instilled a confidence, was informative and friendly, making for a good all round experience.
I have dealt with Matt Harry on several time and always had excellent service
Got exactly what I needed
As I said before enjoyable and engaging staff
I have always been pleased with the service given