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good service with a smile,very professional.
got what i expected
Problem resolved as promised.
Staff at the showroom were very helpful and kept us informed at all time. They went out of their way to resolve our situation which was most appreciated. The manager was very professional and helpful. I would highly recommend this branch.
The service went well picking up a leaking differential seal which I had replaced.
Simple, your service manager Stefan and his excellent team. Incredible customer service.
The whole experience was professional and swift to conclude my transaction.
The BMW service and maintenance was completed to my satisfaction for both quality and time.
Always a pleasure To liaise with BMW
Everything was done on time
The whole experience from booking in my service through to collecting my vehicle was very well managed during the current COVID climate. The service staff who dealt with me were very good.
Excellent and friendly service, very informative
The car required an MOT. It was done on time and returned clean and tidy
Excellent personal service from start to finish. Problem with car fully resolved in specified time, good courtesy car
Great service representative, helpful and friendly.
Polite and efficient from start to finish.
Very helpful booking experience got my car in really quick
The MOT was done quickly and the boot lock repair done at the same time. Completed in an hour less than advised
Provision of courtesy vehicle whilst service and MOT works were undertaken, professionalism, Informative, all works undertaken well within the timescale stated at the time of handing over my vehicle.
Obviously service completed, but one additional request to sort out my BMW supplied and fitted Dash Cam was just ignored, on reflection I do not think you have the expertise at Ocean Plymouth to complete the work requested! A call back would be good
I was very satisfied with the recent first service carried out for my X3. I was also very impressed with the advice I received from the Service Adviser Mr Mike Piper, who advised me about a service plan for my vehicle which I now have in place.
we were given a time schedule and it was adhered too so very impressed.
Great communication and a very smooth service.
Great customer service
No problems at all
The service process was most efficiently dealt with.
Hassle free, given a car to take home, recalled early when it was finished. I like the video report on the service.
Very satisfied didn't even notice the time go by ,checked on and looked after by staff in a very comfortable waiting area .
Car returned in good condition
My MoT was completed to time and an occasional underfloor 'buzz' checked out and found to be a loose bolt on a piece of trim. Automatically corrected.
Welcome experience to end of service experience was faultless
job was done and happy with service
Ease of booking and the way, in these difficult times, I felt safe during my wait for my car to be serviced.
very happy and very perfessional
I have no trouble entrusting my car to Ocean Plymouth. The complementary car wash is most appreciated.
Kept well informed and the work carried out to highest standards
Kept us informed and did the work as they said
Staff kept me informed regarding the work being carried out
Accommodating to sort out service and warranty work in a single visit to help reduce travel time and inconvenience. The guy who I dealt with in the service centre was excellent, very helpful and kept me informed throughout
Very friendly service advisor who makes every effort to look after you, thanks Martin
Helpful advice from your colleague, especially re the handbrake potentially needing attention.
Job done to a high standard.
Polite friendly staff and great customer service
My car was fixed first time and at a reasonable price.
Good service at reception and knowledgeable regarding the work to be carried out.
Could find no faults, even though difficult circumstances.
Car was ready for collection before the given time and was in a clean condition .
very efficient and fast, great customer care and a good experience at the dealership with helpful staff
Friendly efficient staff member. Ran on time.
Looked after me well and dealt with my vehicle issues
Super friendly and highly professional
Always friendly staff
All appropriate boxes ticked
Phil from ocean sorted everything in a satisfactory way
Helpful and efficient
Kept me informed of what was happening
Efficient booking and handling of service.
The service advisor was very professional, and kept me up to date with the situation of my vehicle.
I was very satisfied with the service and mot which was carried out .
Your service attendant even helped me put my bike in the back of the car when I came to collect it.
I expected excellent and timely service.It was delivered
Very helpful staff Like the free car cleaning Service completed in the time frame that I was given
Brilliant staff at BMW ocean Plymouth within the service department, always professional and helpful.
Ocean were very helpful offering me a hire car and for keeping me updated on progress of repair.
Courteous staff,car completed on time
First service for current car, so cost relatively cheap. Fast lane service, took less than 2 hours. Service team kept me informed all the time. Inspection video emailed and link text. Car clean and ready for collection.
Excellent service as always at such a difficult time.. What with CO-VID 19 & social distancing etc.
so far so good
Really friendly staff
Courteous and Efficient
Kept fully updated
One feeling that you can never get bored of experiencing and that is of getting a new toy and feeling a little bit special even if it's for a short period of time!!
The sales man Simon was first class and very obliging. No fuss was made everything was handled with Perfection.
Very professional company.
The service at Ocean BMW Plymouth has always been excellent and it was a pleasure dealing with Matt Harry who is highly professional, deeply knowledgeable and for whom nothing is too much trouble. I would not hesitate to recommend this BMW dealership
Got the car that I wanted.
Matthew Harry at Ocean BMW is probably the best car salesman I have ever dealt with. I suspect Ocean get a lot of return customers thanks to him. This was my second car from there and I returned to them even though they were not the best offer.
my BMW experience from making the appointment to test drive the X2 to driving away with my new car was great and the staff were helpful and professional
I felt fully supported and with honest and professional advice throughout the process.
All the staff are very professional, they look after their customers. I always feel I am very important to BMW.
Matthew Harry instilled a confidence, was informative and friendly, making for a good all round experience.
I have dealt with Matt Harry on several time and always had excellent service