Loading...

WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ocean's staff looked after every detail of my requirements.

Service

Very helpful staff (Andy Knaggs in Sales and Manager Andy Arnold) with clear explanations of all aspects of purchasing the vehicle, efficient handover experience and offer to have follow up calls or visits if I have any questions with my new car.

Service

Service was completed swiftly and staff e planned what had been done

Service

quick efficient and friendly service

Service

Very good service

Service

Pleased with video send to me.

Service

everything went as planned.

Service

Efficient, friendly service from the staff and the work was completed earlier than expected.

Service

Fast and efficient service - all explained clearly and work completed whilst I waited.

Service

Generally ok

Service

Very easy to organise the service

Service

Booking, drop off and pick up was all very smooth.

Service

There was an issue with my service plan which was fully and generously resolved by the team

Service

personal-efficient-not overpriced-mike piper wonderful behind the desk

Service

Extremely polite and knowledgeable service department personnel.

Service

Very friendly service and efficient order processing.

Service

I was fully looked after. Everything was explained to me and maximum support was given. The loyalty scheme is absolutely fantastic and very gratefully received.

Service

Always happy to help and give good advice

Service

No faults whatsoever.

Service

As above - was also advise regarding how to avoid the same problem again.

Service

The issue was sorted with the minimum of fuss in a very professional manor

Service

Why would I wish to go elsewhere?

Service

Please see above

Service

My car was collected from my work place with no trouble. Received a video through my phone and kept informed at all times.

Service

Since I curry out the service at Ocean Plymouth my car just like new again

Service

Easy process and friendly staff

Service

Staff were very accomodating; oil service completed on time.

Service

Couldn't fault the service - comprehensive report kept informed of progress excellent end result and all delivered with a smile

Service

In these uncertain times its great to still be able to receive the standard of service Ive learned to expect from BMW

Service

Always a pleasure

Service

Reported customer defect proved difficult to repair and took longer to fix than originally expected. However, Service Team kept me well informed throughout the repair, explaining both the technical and logistical issues throughout.

Service

Very accommodating at a rush, I'm a service man and away quite a lot, yet ocean fitted me in at short notice, which considering all covid lockdowns was excellent service.

Service

Sorted problem and arranged for further work

Service

Problem was solved quickly and professionally

Service

Fast friendly and a great service

Service

Friendly and efficient

Service

I could not fault the service.

Service

The whole experience was very professional

Service

Very happy with the service everyone very friendly and helpful

Service

The service was carried out, the bakes changed and for slightly less than I expected

Service

No complaints went smoothly and completed earlier than planned by request

Service

Work carried out as expected. Excellent communications.

Service

Confidence in staff. Also how vehicle is cared for and returned in top order, clean and tidy.

Service

Completely satisfied and well informed of faults by Adam

Service

They always do a good job and are friendly.

Service

Staff are very knowledgeable and always so helpful. Have known Tony Graham years and he always goes that extra mile.

Service

The staff are always helpful

Service

Came in to collect item which was ready and take minutes to transact.

Service

Mike Piper always a great help, 10/10, honest and always willing to go the extra mile to rememdy problems standard or out of the norm.

Service

I particularly liked the use of technology to video the car during the inspection period. Highlighting any area of concerns. The reception team were were very helpful throughout the process. Over price was good for work undertaken.

Service

Consistent excellent staff

Service

Speed and service staff

Service

Completed the work and, despite not going exactly to plan, I was kept very well informed at each step.

Service

Great service all round from start to finish. Gentleman on service desk was very pleasant and let me know up from how much both out comes of my brakes needing to be repaired, rang to explain couple other repairs have arisen and was ready on time.

Service

Ocean BMW, Plymouth have always serviced, maintained and repaired my BMW cars. The quality of professional care and consideration is faultless. On this occasion the sales manager and senior technician were outstanding in every way. Above and beyond.

Service

My car was due for a service I call straightaway they give me a payment and give me a package deal Great saving

Service

I was pleased with service offered and the adherence to government guidelines relating to the current pandemic. Being of a certain age one tends to notice these things. I spent longer at garage than originally advised but the car was washed.

Service

Always happy to see me

Service

Very friendly and helpful. Always feel special owning a top of the range BMW.

Service

Service carried out efficiently

Service

Fast efficient service,

Service

Processed quickly upon arrival, courtesy car all cleaned and waiting and my car was ready promptly for me to collect.

Service

Staff are really helpful. Service experience is always smooth and easy. The video let me know that my car is still in good condition with no remedial work required.

Service

This recall was really easy not overcharged like previous times everything went smoothly.

Service

Quick efficient service.

Service

Prompt service for warranty issue. Staff very pleasant and knowledgeable. Great communications letting me know the situation with my car.

Service

As above.

Service

Oil service was done in quick time with minimum wait

Service

Quickly sorted my problem and organised a free taxi for me back to work

Service

Very efficient

Service

Friendly and helpful as always

Service

Everything just fine

Service

Again, receiving a phone call with an update on the service or the video link are both aspects I welcome!

Service

Good Communication very friendly staff

Service

Easy to deal with, Efficient service, reasonable prices.

Service

Friendly helpful people ??

Service

Fast and professional. All was clearly

Service

Service completed in 90 minutes. Free car clean . Jobs explained.

Service

Work performed quickly, cost in line with estimate.

Service

Everything went smoothly and no suprise "extras",changing appointment no problem.

Service

Work carried out as requested no hold ups

Service

In spite of Covid restrictions and the usual comforts missing the organisation re distancing precautions etc. in the waiting area were fine. Numbers of customers were limited to the servicing being carried so there was no crowding.

Service

Everything resolved and with little to no effort for myself

Service

Staff were helpful & polite

Service

Had no problems

Service

Work done on time and to a very high standard

Service

I was looked after and all work was done as promised, and on time.

Service

Great Customer Service

Service

Couldn't fault it

Service

This is the service was we'll explained to me but did take longer than they said.

Service

Really good service from start to completion. Kept informed throughout.

Service

As above

Service

All ok

Service

Great front of desk service when a small problem happened with my car

Service

Nice experience

Service

Exceptionally satisfied efficient, thorough, clean work area, easy to talk to and clear reports on the service . Good advice given, helpful friendly and approachable

Service

Work done in accordance with notification. Car returned & valeted, on time

Service

Regular maintaince servicing keeps the vehicle maintained and mobile

Service

Everything went as planned

Service

I have always found the service department to be an efficient well run experience.

Service

I arrived just before my appointment, and the car was returned at the time stated. I waited in the showroom and was made to feel very welcome.

Service

The Team all work together to provide excellent customer service, and always go the extra mile.

Service

Didn't take long and very polite

Service

Again nothing but praise for all at ocean bmw .

Service

Friendly service, clean and safe environment with appropriate COVID prevention measures

Service

It was very good

Service

Faultless, thoughtful, helpful, relaxed, All of the above and more, From door to desk.

Service

Efficient service, very friendly and helpful people. I felt like a valued customer.

Service

Car was fixed

Service

Very good service and car cleaned really well.

Service

Mike at the Service Reception and the Staff at Ocean Plymouth were Fantastic and helpful the Service experience was great.My car brake fluid change was done Satisfactory and my car was returned to me spotless. Many Thanks. D Trehane.

Service

Helpful friendly staff

Service

Great communication with the service manager

Service

Excellent service

Service

Did what I asked for

Service

Staff was very helpful and polite

Service

All worked efficiently.

Service

work all completed satisfactorily

Service

Kept me advised throughout the process.

Service

Great help from James Smith - showed patience and did not try to push or be annoying

Sales

The whole process from start to finish was easy and I was kept informed throughout

Sales

James was very honest and quick to respond before, during and after the sale.

Sales

Could not have been dealt with any better.

Sales

Friendly, professional service from Tayler Curnow and Andy Arnold at Ocean BMW Plymouth.

Sales

Fast efficient service

Sales

I had to drive 500 miles around trip, everything was sorted for when I got there

Sales

My wife and I sat in bed on a Saturday morning with no particular plans to purchase a new car as we were very happy with our two BMW 4 series but the Salesman encouraged us through the process by finding a package that suited our needs

Sales

Excellent service as ever. Never disappointed.

Sales

Very satisfied

Sales

Couldn't fault the process

Sales

Any questions I had were completely answered and very well explained.

Sales

Excellent friendly service, good response times and proactive.

Sales

Because it's great

Sales

The purchase was carried out in difficult circumstances which made the experience different from previous occasions. Full marks to the team at Ocean BMW.

Sales

Presented with all options and explained thoroughly

Sales

Professional staff meet excellent product .

Sales

Superb experience as always at Ocean.

Sales

Great service as usual from Adrian who took the trouble to regularly and proactively keep in touch with me throughout the car production process and through to handover.

Sales

Excellent salesman

Sales

Unbelievable interior , such advancement in this last year

Sales

I was made to feel special.

Sales

Very satisfied. The whole experience from start to finish was positive.

Sales

The handover of the car was thorough and friendly. I also felt safe during these times. James ensured I had everything I needed and I felt comfortable before driving off. I was excited about my car and the service made me feel more excited

Sales

Adrian was very respectful of the covid situation. I felt entirely happy with the handover.

Sales

I knew which car I wanted and the online build spec was easy to follow. Discussing the purchase and price was good and the final delivery to my house was excellent. I also liked the video guidance for my car spec.

Sales

Delivery was on time and nothing was too much trouble

Sales

James was fantastic!

Sales

Again Sales team brilliant, been buying BMWs for 15 years now, excellent service from Ocean BMW.