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Gender Pay Gap Reporting 2019

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Job Opportunity at Ocean Group

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Vehicle Technician Job Opportunity

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Financial Controller - Job Opportunity

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Job Opportunity at Ocean Plymouth

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Ocean Group Complaints Procedure

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Job Opportunity at Ocean.

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Job Opportunity at Ocean.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Lifestyle Clothing

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Cornwall Air Ambulance

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Golden Ticket Event

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July Offer - 5 Series 0% APR

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The new BMW X5

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BMW Help: Recalls

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Royal Cornwall Show

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Ocean Accident Repair Centre

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Job Opportunity at Ocean BMW Plymouth.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Staff Vacancy - Aftersales Customer Service Apprentice

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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Modern Slavery Statement 2018

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The level of customer service within the service dept is in stark contrast to the sales dept, attitudes from some male members are condescending and unhelpful. Simple issues still unresolved. Love my car but don't like coming to Ocean Plymouth.

Service

Although I arrived late service & MOT completed

Service

Great customer service.

Service

As always very polite service from everyone I dealt with at Ocean. The cost gives good value due to the length of time between services, and I know my car will be running perfectly when it leaves your workshop.

Service

Confusing invoice I the service was only to check that there were no warranty concerns Similar checks on previous BMWs were FOC I would not have had it done if I knew I was to be charged, the checks I asked for certainty should have been FOC

Service

The service department were fantastic sorting out a warranty issue. They kept me informed on what was going on and were very clear on wait times.

Service

Once again Ocean BMW Plymouth provided a terrific service for my vehicle, and for myself when waiting to log my vehicle in to and to pick it up later from Ocean Plymouth.

Service

I don't trust Ocean. I was charged run flat tyres although Ocean say it is not possible to use run flat tyres with the car I bought. After having so many problems with a new car, I am not satisfied to be told "sorry, you are just unlucky"

Service

It was supposed to be a waiting appointment and and wife and 4 month daughter waited from 1330 to 1800 for the car

Service

Always appear to go the extra mile to assist you

Service

I was able to arrange the service when it suited me

Service

Fault not rectified and time given to bring it in again unacceptable

Service

I had an unexpectedly large bill to pay, but I trust that all the work was necessary and completed to the highest standard. The staff I spoke to both on the phone and in the office were very approachable and understanding.

Service

As I was very fortunate to deal with one technician all the time - who was outstanding - it wouldnt be fair to judge the whole experience in terms of Ocean overall. In terms of the technician, he deserves far more than 10 for his personal attention!

Service

Because of the professional way in which they meet and greet me. Always seem to have time to talk to me, and I like that. It comes over as being interested in their customers long after the purchase of a new vehicle.

Service

No issues, quick and easy service

Service

Asked whether I would like a complimentary wash, but this wasn't done

Service

Good customer service.

Service

Andrew was awesome, could not fault his customer service. The only issue I had, was that it took too much time when I was dropping off my car, as Andrew said "the computer system was slow"

Service

The work was carried out as requested.

Service

Could do with changing the reception experience, it's not clear that you have to 'report' to it before you approach the service or sales area. Maybe turn the desk through 90% with sign 'Please Report Here' that can be seen as you come thro' the door

Service

I have not given higher because I asked for the car to be washed and it wasn't,so I was told they would ring me the following work day but they did not and that was over 2 weeks ago ?

Service

No hassle start to finish

Service

Everything was first class

Service

Andrew Gregory my Service Consultant, as always was fantastic he is a credit to Ocean and BMW.

Service

Friendly efficient sales person who goes the extra mile.

Service

Efficient service

Service

Car was serviced quickly, returned clean, staff were courteous and helpful.

Service

The service dept. at Ocean Plymouth are excellent. Though there was a problem with the connected drive it wasn't their fault. They kept me informed and did all the phoning and agreeing with the other parts of the company. Many thanks to all concerned

Service

A very small detail but the car was not cleaned very well inside

Service

As above,outstanding service.

Service

Response to call out request and the remedial work were handled promptly but I had to alter a trailer wiring loom connection afterwards to achieve a working trailer board.

Service

Service was completed satisfactorily for the price quoted and a car was provided so I could carry on with my day.

Service

My wife had to wait for around 4 hours before the car was ready

Service

Arranged for a new part to be fitted under warranty with a 20 day wait for appt. However, on arrival the part was not at the service centre so I had to leave overnight. Went back following day to collect car and still not done. Had to wait 2 hours.

Service

Service lady

Service

Excellent service and kept me updated on progress.

Service

I arrived on time and picked up the car exactly on time., That more could I ask?

Service

Brought car in on a Monday. Didn't request a courtesy car as didn't expect my car to be in for so long. Wasn't kept updated on when the repair would be progressed, only that Ocean were waiting on BMW to approve the way forward .

Service

Always looked after by attentive service/showroom staff

Service

Prompt service

Service

never had any problem.

Service

No problems and did what was expected

Service

It would have been 5 star had I not had a telephone call at 5:30 asking if I wanted the service done, as it was due, when it had already been sanctioned and completed.

Service

Good service

Service

As above so far I have had a good customer experience

Service

Very Good

Service

Free of charge product recall with free courtesy car and free wash and vac

Service

The process to get my car on finance was fantastic and arranged brilliantly my salesman was Tony Graham and I cannot fault how fantastic he was and how he got me the right car without no issues.

Service

My sales executive Adrian Rundle who I have dealt with in the past, was very professional and informative throughout the buying process, and going through the whole of my new car when we collected it.

Service

everything' s customer friendly at Ocean Plymouth.

Service

Process flowed smoothly.

Service

Video of work done sent to me. Work completed quickly. I was able to collect the car earlier than expected.

Service

The service team were efficient and apologetic, but couldn’t move things along any faster, which resulted me running late for work.

Service

Was looked after at a high standard

Service

Peace of mind

Service

As i said, perfectly satisfied.

Service

Your staff helped me by ensuring the work was completed in good time as I had an unexpected appointment elsewhere.

Service

As above plus professional courteous staff.

Service

Prompt well informed team dealing with the service.

Service

Phoning in to Ocean seems to go via a call centre which makes finding a particular person difficult as the staff appear to be on a different site.

Service

Defect diagnosis and resolution is ongoing.

Service

Upon booking over the phone, was informed that my booking time was 08:00 on a Saturday. Upon arrival at Ocean Plymouth, I find the premises deserted and at 08:20 a member of the team arrives to state that they only open from 08:30.*

Service

Professional, helpful and efficient service

Service

Fully explained the service to me and delivered what I had been told.

Service

Ocean BMW deserve 5 stars especially Mat who made the whole experience brilliant

Sales

Good service from a pleasant sales person who was most helpfull on purchase and the delivery day and the run up to it.

Sales

They worked hard until I had the car of my dreams

Sales

The welcome, the showroom and the salesperson were all spot on. In particular, Gary Smith (salesperson) blended expertise, patience and personal attention in just the right mix.

Sales

As ever Matt Harry has gone above and beyond to ensure that i am kept in the loop on new developments within the company. In doing so, it is only a natural part of the sales loop that his information and attention to detail resulted in a new car!

Sales

Excellent friendly service

Sales

I have purchased 20 cars from the dealer over the last 15 years so as you can tell I am very happy with the service I am reseaving.

Sales

Overall service good

Sales

Ocean Bmw staff are always very polite and helpful. Adrian my sales executive who I have dealt with in the past was very Informative throughout the buying process and went through my new car with me on collection.

Sales

see following comments

Sales

Good service , my salesman took a long time to ensure that I was happy with my new car .

Sales

A pleasant experience from start to finish.

Sales

Kept informed about the progress of the car order and easy to contact plus a follow up call to ensure things were good.

Sales

Friendly service and very helpful all throughout.

Sales

Friendly helpful staff

Sales

I was kept informed and updated regularly