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Modern Slavery Statement 2018

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Gender Pay Gap Reporting 2019

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Job Opportunity at Ocean Plymouth

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Job Opportunity at Ocean Group

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Vehicle Technician Job Opportunity

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Financial Controller - Job Opportunity

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Ocean Group Complaints Procedure

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Job Opportunity at Ocean.

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Job Opportunity at Ocean.

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BMW Lifestyle Clothing

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Cornwall Air Ambulance

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Golden Ticket Event

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July Offer - 5 Series 0% APR

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The new BMW X5

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BMW Help: Recalls

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Royal Cornwall Show

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Ocean Accident Repair Centre

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW Summer Event

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Ocean Plymouth Bodyshop Estimator

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Job Opportunity at Ocean Plymouth - Bodyshop Painter

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above - I have returned to Ocean for the past couple of years for my MOT/service as I've been to other garages who have ripped me off or patronised me. I always felt Ocean was a trustworthy brand and feel let down on this occasion.

Service

On my recent visit I was disappointed. I had waited for my car and was told that the service was completed and my car was being cleaned. I waited another half hour only to find it hadn't been cleaned. They then "cleaned " it but it was very poor.

Service

Went to collect my car i was give very respectful service and it was all very efficient

Service

Sorted problem out

Service

Just a good experience all round .

Service

Once again the staff are alway pleasant, polite and very helpfull.

Service

They were able to offer advice and recommendations to save us time and money

Service

No fuss. Warranty issues addressed!

Service

I was pleased that the windscreen wash was sorted this year - despite the same problem last year, the problem was not corrected in 2018. A more conscientious engineer in 2019? Car was valeted - but bird poo on a window and the boot space not brushed

Service

Kept me up to date.

Service

Loan of a 5 series car - my wife was in hospital

Service

Very helpful and efficient. But I can't afford the items spotted in the health check ad they are not urgent. It was nice to have them listed out though. But your staff need to explain it a bit more.

Service

Very pleased

Service

Recall, but no work required

Service

I think I've already explained that.

Service

Service team are excellent. My car needed a new air conditioning part, the team kept me informed every step of the way and my air con now works perfectly again. Also I got my car back clean and shiny.

Service

I have always been very happy with the service I receive at Ocean BMW in Plymouth.

Service

I felt the time taken (2 hours) was excessive, especially as I had been given a specific appointment and then had to wait at the garage for the work to be carried out.

Service

Problem understood and solved without any fuss

Service

Greeted well, sorted and work done on time

Service

Friendly, professional, quality feedback

Service

No probs

Service

The apprentice young lady was excellent. Well presented, well mannered and kept me updated as promised. Very good customer service. She deserves recognising for her performance. Service Manager also very helpful.

Service

As above

Service

Sorted me a car to drive home when it was discovered that mine had 2 recall jobs instead of 1

Service

Difficulty in booking a service date, had to wait several weeks. Also we had to wait almost twenty minutes on the actual day to book in with a service advisor.

Service

Informed wipers needed replacing when they did not. Paid £10 more than that quoted at start. Video link showing brake/tyre wear was very good.

Service

everything went well

Service

I waited for the car to be washed and valeted, but the inside was still dirty.

Service

Once you have parked service is good !

Service

completely satisfied

Service

Work completed satisfactorily and to time

Service

All very efficient .

Service

Good customer service, very good technical service.

Service

Just enjoy going in the store being offered a tea

Service

As noted above, but front of house was always helpful

Service

Generally efficient, timely and complete in the allotted time.

Service

In the end I was given a £350 good will gesture which covered the cost of the paint correction service. However I'm left with a car that still has some minor scratches and dents that were caused by BMW are not possible to rectify without a respray.

Service

Comfortable rest area. The service adviser did not seem very knowledgeable when questioned about tyre options.

Service

I was supposed to be having a discussion with the sales team (after they called me offering a valuation) possibly purchasing a car, after picking my current car up from a service. After waiting 15 mins for someone to come to see me I leftI

Service

Generally a very good dealer, but occasional mistakes are made during a service, but Ocean always sort the problems out, just frustrating the mistakes are made in the first place.

Service

Very well looked after from start to finish, problem with vehicle was fully resolved first time with no issues.

Service

The service is always a high standard at Ocean Plymouth

Service

easy

Service

... had my car in for squeaking (£125). Squeak returned, so booked it in again. Work lasted about 3 weeks but has returned. Now I'm told it due to the chemical I'm using on my wheels, which I use on all the wheels, yet only 1 is squeaking.

Service

Very happy with the service

Service

Works completed as expected and without any delays

Service

Very satisfied but tyre pressure warning displayed after a number of days.

Service

Couldn't give 5 stars, as there was a mix up over the availability of a courtesy car, but the manger was very helpful in resolving this.

Service

As stated above could have been more organised in getting parts in for the first time the car was booked in rather than having to book the car in again. This was only a minor issue and the overall service here has been exceptional

Service

Good communication

Service

Very satisfied with service provide, very friendly staff and very efficient.

Service

Everything carried out to satisfaction.

Service

Service was completed as agreed

Service

The device was great The cleaning of the car afterwards was not so good as it has been which is not a big deal but more thought would be a better opportunity for your business

Service

Time and price

Service

I was made to wait much longer than usual on collecting my car longer

Service

When it comes to customer care it is hard to beat BMW Ocean. The only reason why my wife and I have BMWs. You won't find another Stefan May anywhere else. Actually everyone who works in BMW Ocean is polite and helpful.

Service

The service I received was at Ocean Torbay........where the service was excellent. My wife and I were warmly welcomed each time we visited the dealership.

Service

Perfect service

Service

Service took a lot longer than was advised

Service

Friendly, reliable. Upfront and honest

Service

damage to paintwork and trim missing

Service

No issues

Service

Always guarantee to receive a good greeting and smile

Service

The man I dealt with looked pretty miserable

Service

staff always pleasant and nice cup of tea while waiting

Service

I was keeped informed

Service

Courteous and friendly staff, the car is always returned cleaned after a service.

Service

My car is always returned in a good state, you are kept in the loop if anything is required to be done or if the estimated completion chnages etc.

Service

Service experience was ok. However, the main issue I have is the amount I was charged for oil - £15 per litre is excessively high. My wife's Mini is due for a service now and because of this, I am considering taking her car elsewhere.

Service

had to wait a fairly long time to be seen even though my appointment had been booked, which then made me late to return back to work. On pick up of my vehicle it had not be cleaned due to insufficient time.

Service

Everyone very polite as usual.

Service

Courteous, solicitous staff, who are knowledgeable and efficient. A most pleasant showroom and reception area.

Service

Brake service plus car wash was completed ahead of expected time

Service

Work completed within the predicted time and with none of the paper handling hold ups that can sometimes occur.

Service

The entire experience could not have been better. Dean went above and beyond to help

Sales

Adrian at BMW OCEAN was very presentable and friendly. The showroom was clean and had great coffee!!

Sales

I have bought three cars from Ocean BMW in Plymouth as well as a Mini in the last 6 years and have always had excellent service.

Sales

It was easy

Sales

I was kept informed and the whole process was seamless.

Sales

The car arrived immaculate, the salesman took through the car and was patient and helpful with all questions

Sales

because it was great but not all my questions were answered and the website thing so I could see the actual car id ordered didn't work. the not knowing exactly how it would look caused me some worry

Sales

As question 1

Sales

Purchase ran really smoothly and car was presented beautifully on hand over day

Sales

Very smooth