Staff Vacancy - Aftersales Customer Service Apprentice

03/03/2017

Staff Vacancy - Aftersales Customer Service Apprentice

03/03/2017

We are currently recruiting for an Aftersales Customer Service (Service Advisor) Apprentice.

The successful applicant will have the opportunity to work in a busy BMW Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. You need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW brand.

Service Advisor specific duties include:  Working face-to-face with customers within the Retailer.  Estimating time and costs associated with vehicle services and repairs.  Being involved with interpreting initial customer concerns and liaising with the vehicle technicians.  Liaising with customers and keeping them updated of any additional work that may be required.  Tracking customer vehicles through the workshop during service and repair.  Advising customers on how to solve problems with their vehicles.

All Aftersales Customer Service (Service Advisor) Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW customers, as well as Service Advisor specific training. The training takes place over a 2-year period at the BMW Group Academy, attending training in 1 week blocks.

If you are interested in applying, or know of someone that would suit this exciting position, please express interest by emailing: Karen.garratt@oceanbmw.com

Candidate details will then be sent to BMW for initial assessments and aptitude tests.