Ocean Plymouth Star Rating
Sales
24 comments from 57 reviews
Service
58 comments from 158 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I never give anything a 5.0"
"Always very helpful"
"I purchased the car in February and had a test drive and they needed my driving licence and I've provided this several times. Just a small point."
"The valet wasnt up to scratch."
"The dealership replaced a lot of parts without knowing the cause of the issue."
"the dealership did not tell me where the vehicle had been parked and i had to go look for it . when i could not find it i had to check with service."
"Andy Bishop at Ocean Plymouth provides a service second to none, does exactly what is promised to be done and the car is returned in top class condition"
"Friendly fast efficient work done"
"Very good"
"Car was left the previous day and keys left at reception when I returned the following day at 1615hrs car had not been started and service staff were not aware car was there"
"I was not kept informed."
" i am completely happy with the dealership they are very good"
"It was very good. They were very efficient. They were very friendly."
"It was very good. They were very efficient."
"The skill set of the current team is very good"
"Slight hiccup experienced but was solved quickly when robustly pointed out"
"The only thjing that was forgotten was to re set the computer for next years MOT. This was quickly rectified when I took the vehicle back the following week."
"Ordered gearbox part, said it would be ready Monday, no contact, then said Tuesday, rang again, no contact, said Wednesday, no offer at any time of courtesy car. Have lost all confidence in Ocean Plymouth"
"The bulb replacement, great. Tyre swop well"
"Car had variable pitch humming noise from AC.3rd attempt to solve problem.Noise reduced but can still detect slight hum.If noise remains as is probably acceptable,but concerned could deteriorate as before.Dealership professional pleasure to deal with"
"very expensive, but a great experience"
"They were very helpful only doing work that is actually necessary and keeping me informed of progress."
"the service was excellent . the hire car was not clean"
"Excellent service all round covering the work, helpfulness of the staff and the facilities at Ocean"
"The staff are really pleasant. Whilst I was waiting they kept offering me tea and coffe and my vehicle was cleaned after the work was done."
"They were really good and looked after me."
"They fitted me in and the vehicle ran a lot better when i received it back."
"I had to go twice."
"It was fine ."
"This visit was for the cars first MOT and we arranged for it to be done at a time most convenient for us to which Ocean had no problems with and weren't restrictive as to when they would do it."
"Knowledgable, helpful and friendly staff"
"Car not cleaned at all, no explanation of why warning light appeared after being charged £100"
"Was returned after the service with mud on the driver side mat"
"This is my 3rd visit in recent months under the warranty so at the moment I just feel ok 'ish"
"Generally good service although surprised that oil level not topped up, even though checked and reported at minimum level.Length of time taken to check over courtesy vehicle, payment paperwork etc. seems excessive."
"Everyone was really helpful and kept me informed"
"Customer service excellent, receptionist a bit vague"
"Always make me feel a valued customer, a friendly and helpful dealership"
"Had a 5 year service agreement. advisor was unaware and asked how I wanted to pay"
"The gentleman that looked after me way very helpful."
"Full marks to Andy Bishop, always prepared to do a little more than expected"
"Superb service."
"All staff are interested in the costomers needs."
"The gentleman Brian was very helpful."
"Excellent, as always."
"Excellent reception at the service desk. Very pleasant waiting area. Work completed to schedule. No problems since the service. Appreciated the call after the service to ensure I was happy."
"efficent and courteous"
"Staff efficient and courteous. Work completed on time."
"Wipers not fitted correctly resulting in a further visit"
"Just that the cause of the problem was not explained"
"excellent service at all times from Ocean service staff"
"I liked getting a pager so i could go for a walk"
"The staff are friendly and helpful and genuinely willing to be guided by your wishes"
"At no stage was I asked would I require a replacement car whilst my fault was under investigation."
"2 faults reported only 1 fixed, without a car for over 4 weeks in total"
"The workshop returned the car still with oil leaks and it had to be returned for more work."
"Excellent customer care."
"internal heating fan motor was defective part ordered and replaced report on break pad wear car was washed and polished parts and labour quite high work carried out was excellent"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"A very competent and efficient service, knowledgeable staff who enjoy their job."
"Have dealt with the same salesman for years and provides sound advise from start to finish."
"Very well looked after especially by Ben and Gary great service."
"Great service Jonathan McQuade, Ben Eva especially provided great service"
"Faultless, if every retail experience was on a par with Ocean Plymouth the world would be a better place"
"The salesman was an excellent one, I got the right person initially"
"very satisfied with whole process, sales personal were very informed and made every effort to help me in my selection of vehicle, this is my second purchase at Ocean and will use them again"
"The salesman couldn't have been more helpful, he even noted a small scratch on the dash at handover which I thought was good"
"Daniel Lampard understood that it was important that we had the car delivered on a particular date"
"Adrain and Ben were fantastic. It was very good. They were very efficient."
"The entire process from purchase through to delivery was effortless and excellently managed"
"The service at Oceon Plymouth was outstanding, We were looked after by efficient, friendly, informative staff evry step of the way"
"Ocean Plymouth were excellent, right from understanding my requirements, advising me on the options I had, providing excellent finance advice and delivering my car on time, a very pleasant experience."
"I thought it was really excellent i was kept really well informed throughout."
"Excellent advice from Dan Lampard and great patience explaining all details."
"Every one is friendly."
"Adrian was helpfull and very professional he was a credit to BMW Plymouth"
"excellent in all areas"
"All very efficient."
"great to deal with superb product knowledge was given extended test drive. staff are very enthusiastic about the product without being at all pushy with a sale was given a first class handover plasure to deal with many thanks to garry parker"
"very fast and quality"
"It was awesome."
"Gary Parker dealt with us and was really professional and friendly"
"Having bought my previous car at Ocean I was more than happy to return, all the members of staff are very helpful,knowledgeable and polite."