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WELCOME TO OCEAN PLYMOUTH

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR
  • Years in the company

GARRY PARKER

HEAD OF BUSINESS
  • Years in the company

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER
  • Years in the company

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER
  • Years in the company

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER
  • Years in the company

KAREN GARRATT

GROUP H R MANAGER
  • Years in the company

KEVIN CHALMERS

GROUP IT MANAGER
  • Years in the company

STEVE ELLIOT

NEW CAR SALES MANAGER
  • Years in the company

IAN ROWAN

USED CAR SALES MANAGER
  • Years in the company

MARTIN POLE

BODY CENTRE MANAGER
  • Years in the company

PAUL ECCLES

PART SUPERVISOR
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Swift resolution of the problem.

Service

Looked after, from start to finish...

Service

Problem was resolved.

Service

lovely staff

Service

The understanding of the problem & it's solution

Service

They listened to my 'thoughts' and acted in a way that a dealership of their standing should, putting the needs of the customer before profit!

Service

took too long waiting at dealership!

Service

Only when I got home did I realise that a note had been made about nearside front tyre - not brought to my attention while in Ocean

Service

As above, been a customer for a while, and we're still here!

Service

Everything arranged was delivered

Service

Vehicle returned on time,cleaned and valeted.

Service

You did what you said you would ,

Service

No problems, very smooth, nice coffee

Service

Hassle free booking in, dropping car in and collection

Service

It's a pleasure being looked after by such a professional service team.

Service

Cost of service

Service

The service was completed in a detailed manner in the time scale given

Service

If the work which was done does not solve our problem then the cost will be over £1000 to fix it again. This is horrifying and therefore we are praying what the team did will work permanantly.

Service

Not a 5 as when I booked the car in I was informed the car would only take one and a half hours. However when I arrived on the day of the service I was told it would be longer, which did impact on my work arrangements for the day.

Service

Car was fixed and washed within 24 hours

Service

Polite and helpful staff. Good communication, no pressure selling. Was given a vehicle health check but this would have been a better service if they also ran a diagnostics check on the vehicle as well as a visual check.

Service

On arriving we were asked if we would like a complimentary clean. When we picked up the car the exterior of the car hadn't been cleaned properly as there was still bird poo on the car. Was a bit of a let down if I am honest.

Service

As above. There was extra work required but it was dealt with efficiently, in addition the cost was reasonable. All the staff we met were friendly and polite.

Service

I booked the service in on a while you wait and was told it would take about 90 minutes, however it took about 2 and half hours, If I had known this in advance I would never have booked it on a while you wait, and will never use that service again.

Service

The only thing to let you down was the state of the inside of the hire car

Service

A promised phone call with the tyre size details never happened until l called bmw to request the info. When I collected my car I wasn't told about a identified battery issue. I found out about this by chance.

Service

Very friendly staff. Kept me updated at every stage. Ensured I was happy throughout. Interested in me as a person. No hassle. Great experience.

Service

Ocean provides courteous efficient service

Service

Everything as expected

Service

Job ad one on time , service reception staff very good

Service

Once again everything was spot on.

Service

As above comment

Service

Our visit Ocean Plymouth was unscheduled & due to the adblue warning coming on during our journey from Scotland to Plymouth to visit a sick parent. We were seen to right away & advised that the car would be ready withing 45 mins which it duly was.

Service

Service team did everything I expected

Service

Particularly Rachel Lynn, she is excellent customer care, a real asset to the dealership I should think. John Macquaid....sales is also a good representative for the brand.

Service

They did it in a timely manner and communicated well with me. I couldn't fault them.

Service

On time, accurate and easily contactable

Service

Excellent service

Service

Professionally done with great care.

Service

Staff always very good, time estimate for work accurate. Work always to a high standard.

Service

Just short of perfect as we had to wait in crowded lounge

Service

Couldn't have done any more for me

Service

Easy to book in, efficient service.

Service

See above.

Service

As above.

Service

The service and the staff were excellent but the courtesy car was dirty and had no fuel. This was the first time I have had to pay for a courtesy car and was very disappointed.

Service

Was told the car needed a service without me contacting dealer.Told an accurate price.Completed in less time than told.100% satisfaction.

Service

Prices charged for parts used in service had extortionate levels of price mark up, although labour charges seemed reasonably fair.

Service

Dave Brighton told me the service would be free as part of the service pack purchased when the car was sold from new. He kept me informed of progress and time and offered a complimentary wash and valet. It felt like I was driving a brand new BMW home

Service

Your always made to feel important & valued as a BMW customer.

Service

Other than my cars interior being covered in muddy boot marks, it was all good.

Service

Non availability of replacement tyres caused a delay in their fitting.

Service

Just the feel you get on arriving that Ocean

Service

Job as usual was exceptionally well done

Service

Very good customer service from Martin Bloomfield.

Service

Work was done on time and to a high standard.

Service

I was very satisfied

Service

The service indicated I need 1/2 litre of oil, thought the service team would have added it

Service

I have explained above apart from that the service was good

Service

Details of the work carried out were well explained to me.

Service

A good friendly service, however was let down by the vehicle not being Valeted as promised which was disappointing. Cars shouldn't be booked in for a service so late in the day (3.30pm) that they are unable to complete the full package,

Service

As above

Service

You always have the impression that you are important to them. This engenders a feeling of reciprocity which goes a long way in ones decision making regarding cars and their servicing.

Service

The team always look after me.

Service

From dropping the car off to collection staff on reception very welcoming and knowledgeable.Car valeted after MOT nice touch good value

Service

All completed in a timely manner

Service

See above

Service

See previous answer

Service

Liked the video inspection report sent to my mobile phone. Great customer service throughout

Service

Simply nothing to complain about.

Service

As above. Clear communications.

Service

Efficiency

Service

Ocean are very professional

Service

Would have liked someone to ask if I'd wanted either my own or the BMW steering wheel centre fitted - own matched interior fittings.

Service

Same as above.

Service

See previous question and answers. My points don't fit here!

Service

See first answer

Service

as above

Service

Fitted in at short notice and polite and efficient service

Service

no pressure to buy experienced in my purchases of BMW cars, in the past and present and trade in presented no problems.

Service

Generally the system seems well organised

Service

Good service and quick

Service

Kept informed at all times, pleasant knowledgeable staff on reception

Service

Cannot fault the people at Ocean BMW Plymouth

Service

Very helpful advisor, however initial additional instructions did not appear to be carried out.

Service

Carried out and charged as stated.

Service

No confidence in assessment of brake life. previous visit told front breaks need replacing although been changed 6 months before. A recheck confirmed them good. latest visit told rear breaks need changing but digital display in car show long life

Service

No hitches at all

Service

Work completed as described and within time frame .

Service

Wverything fully explained. Not rushed.

Sales

Made a few changes, from 1 series to 3 series and then from saloon to estate. Some others may have got annoyed, I won't say nothing was too much trouble, but I was made to feel special and comfortable with my requested changes.

Sales

Staff and how easy the process was is second to none

Sales

Adrian Rundle has looked after us really well.

Sales

Nothing too much trouble and always rang when he said he would

Sales

Sales staff were helpful, but the car delivery timing wasn't as requested.

Sales

At each visit we were greeted by happy smiling reception staff.

Sales

Made to feel very welcomed and received nothing but compliments from everyone passing by.

Sales

Excellent service

Sales

Salesman was friendly and helpful.

Sales

Previous remarks apply

Sales

Great experience. My first new car and Jon was enthusiastic and excited for me.

Sales

Ocean Plymouth couldn't have been more helpful and I wouldn't hesitate to use them again and recommend them to others.

Sales

THIS CAR IS A VERY SPECIAL EXTRAVAGANCE FOR MY WIFE AND I. WE WERE MADE TO FEEL RATHER SPECIAL.

Sales

Their care and attention to detail couldn't be faulted.

Sales

Well informed staff

Sales

No problems and no pressure Good service

Sales

The purchase was straightforward the delivery was timely and th showroom a pleasurable experience.

Sales

The experience was friendly, efficient and very helpful. The salesman was very knowledgeable, identified what we wanted and worked hard to give us the best deal.

Sales

The customer service and attention received throughout my dealings with the local BMW Centre and from my sales person Dave Weston was excellent.The loan of a car due to the ordinate delay over delivery of the car from Germany was a very nice gesture

Sales

as above

Sales

Friendly staff who were able to answer my question. Took the time to explain the features of the car and finance package.

Sales

Product knowledge of staff was unquestionable.

Sales

Jon was absolutely fantastic, excellent service and very friendly.

Sales

As above

Sales

Again, everyone was extremely friendly and I felt welcome and not out of place.

Sales

A very helpful, knowleagable team who listened and gave me what I wanted.