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WELCOME TO OCEAN PLYMOUTH

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Lovely and helpful staff.

Service

The video message is a useful way to show what work needs completing

Service

there was some confusion about whether I could collect the car from the main dealership or body shop

Service

A little disappointed that my car wasn’t washed or hoovered as promised, we collected the car later in the day to give BMW time to clean our car but it still wasn’t done. The onboard service computer hadn’t been reset when the car was collected.

Service

no problems encountered

Service

I found the services at check in and collect to be disorganised both times. Admittedly it was a busy day as I was told I was one of 50 to 60 cars in that day and as such I felt like a number with very diluted service. Simple things, No queuing system

Service

Staff were helpful & knowledgeable. Nothing was too much trouble. Five star service for mechanics & general staff.

Service

Given honest service advice. MOT carried out satisfactorily.

Service

the service was quick

Service

I would have given completely satisfied had they not dented the bodywork during their care. I should add Ocean owned up and rectified the situation to my satisfaction and were extremely apologetic. Accidents happen and they handled the situation well

Service

Really helpful Service Staff. Good communication - very professional.

Service

In terms of service and staff engagement, I cannot fault the company. The only reason I have give a satisfaction score of 4 rather than 5 is the high cost of the repair bill, at almost £2000, with no breakdown.

Service

Always a pleasure to deal with your customer service team

Service

Work done well for fixed price. MOT took longer than I had expected.

Service

Had an issue with price matching for tyres

Service

Minimum fuss and does the job

Service

fast reliable on time no hassle.

Service

Fault identified and dealt with

Service

Just fantastic service

Service

I’ve always received very good service each time from bmw ocean

Service

MOT and service completed in a few hours.

Service

Timing good

Service

The service itself was good, but my tyres were over inflated during the service and I have had to adjust the pressure twice since.

Service

The staff are polite and knowledgeable and nothing ever seems to be too much trouble for them. It is genuinely a pleasure doing business here.

Service

I felt like I was the most important customer they have got .

Service

Very friendly staff

Service

Great team

Service

The MOT date was arranged to suit me. The work was carried out in a timely manner. I was kept informed and my car was ready to collect when I arrived. The complimentary valet service is much appreciated.

Service

For the same reasons given above......

Service

Nothing's too much trouble.

Service

My service appointment is always on time and mostly always completed in the time slot allocated.

Service

Still don’t know why Car had to go in???

Service

They solved my issue but gave me extra service.

Service

always very helpful and efficient

Service

I thought they told me a different price over the phone . They explained and let me listen to my phone call . I was treated extremely well by everyone even though it was my fault . The service staff at Ocean Plymouth are wonderful

Service

For the reasons in 1. Handling on the day first rate but as above

Service

Outstanding customer service.

Service

First time we have received a video recording of our car while up on ramps. Great idea.

Service

Rachael is a great customer facing person...

Service

No warm welcome but quick fix

Service

Friendly and helpful

Service

Super friendly they have good customer service

Service

It was an excellent experience and the staff member was very friendly and efficient.

Service

The team did a good job of servicing my car

Service

I was very disappointed with the service because my car was only just taken to the workshop when I was due to collect it .Which ment I missed a appointment of my own.I do plan to stay with BMW and hope this was a one off.

Service

I was completely satisfied with the service experience including the additional complimentary elements. Their attention to detail is great!

Service

Customer satisfaction is clearly the highest priority for the team at Ocean from my experience

Service

Excellent service, courteous and efficient

Service

Took a little bit of persuasion to look at the simple solution first.

Service

Really couldn’t fault it.

Service

The service and staff were excellent. They fitted new BMW windscreen wipers to my 330d Touring as the old ones juddered and left wet marks. The new ones do a better job but still are noisy when wiping and judder on dry patches.

Service

Helpful and job done on time

Service

Excellent service

Service

Again the lady was excellent but the car hasn’t been great

Service

Was very satisfied with the technician who served me. Kept me informed of progress. The only niggle was I discovered after the visit two air con covers had not been re fitted and were rattling around the engine bay.

Service

Excellent staff - friendly, kept to time and cared for us well

Service

Good service and attention after previously not being looked after very well. The service manager Barry put things right and because of his attention to detail and a genuine desire to provide a excellent service, I remain a Ocean customer

Service

quote was matched as it was high before

Service

explaining things

Service

Good customer service, flexible to customer needs.

Service

Car picked from home a vital part of the service. I was kept in touch with findings and what repair work was necessary. The lady in service dept was very efficient

Service

Had to return to get problem dealt with which should have been sorted during the service. made to feel it was an inconvenience to bmw

Service

Very professional, friendly and sorted out the problem.

Service

Ocean BMW have always gone the extra mile to ensure you are well looked after, you fully understand what is required and offer additional help in explaining other aspects of your visit that will be of benefit. They always provide you with their time.

Service

My car was fixed quickly, and expertly. Given that I was going on holiday the next day, they even looked after my car whilst I was away

Service

Excellent service. Polite and friendly service staff.

Service

I'd just spent £400 on a BMW Dashcam. Nobody took the trouble to give me a run through on how to operate it!

Service

The car was serviced but I had to return the car for SAR

Service

Car was in for MOT. Tyres needed. Oredered and fitted quickly despite very snowy weather.

Service

The staff were friendly the service thorough.

Service

I’ve bought 2 brand new high spec cars from Ocean, only two weeks before I was looking at my next car with a sales guy. To be asked for £18 for a courtesy car while mine was serviced is an outrage, I’ve never paid that before & my service was £400

Service

Smart dealership, efficient staff

Service

Always made welcome when car taken in

Service

The job was completed and the car ready for collection within the working day.

Service

Paid to have Vehicle health Check after a Couple of warning lightts appeared.Picked up the car having being told that car ok now replaced offside rear stop lamp.1 week later same problem again. fixed myself by cleaning contacts and replacing lamp

Service

They are always very clear and concise explaining matters

Service

everything was satisfactory

Service

As no1 short notice request dealt with very efficiently

Service

When I purchased a new BMW with a service package the service department did not want to see the car until it was two years old. I buy a used car and they are telling me it needs attention two months after purchase at one year old.

Service

My wife was really impressed with the short video taken by the mechanic

Service

The problem was solved quickly and efficiently

Service

Issue resolved with car

Service

No problems

Service

Very efficient service. Price match on tyre replacement as well

Service

Good customer service

Service

Exemplary customer care from start to finish.

Service

The problem was solved.

Service

Gary the sales person was professional and nice, one of the main reasons I've stayed with BMW

Sales

very good but they forgot to take the 520 d letters off the back

Sales

See above. Very happy.

Sales

Customer service was excellent, Adrian Rundle looked after us very well for our 2nd new BMW

Sales

Absolutely perfect

Sales

Completely satisfied from start to finish and dealing with Gary Smith was so easy

Sales

Damian made me feel special and the day special

Sales

The BMW centre were very helpful indeed, the salesman was great (albeit sometimes slow to respond to emails). Only negative was upon picking my vehicle up it was parked around the back of the centre blocked in by other vehicles

Sales

Matthew Harry was excellent in every way and had a great knowledge of the brand and prompt e mail replies, the best salesperson I have ever dealt with! Scott Evans did the handover. Lacked the experience of Matthew, tried hard but only average.

Sales

I cannot fault Gary, he answered all my questions, made sure I got the deal I wanted to suit me. As I have said, there was no hard sell, he let me buy the car not sell it to me. On hand over he went through everything about the car.

Sales

They fulfilled my wishes

Sales

Completely happy with the purchase, the delivery date was extended which was disappointing. However, I was given a courtesy car for the duration.

Sales

Exceptional all round service.

Sales

Indifferent product knowledge, poor progressing of sale while waiting for delivery.

Sales

Sales executive very helpful and personable. Car delivery was ahead of original schedule and progress was communicated throughout.

Sales

Everything clean and tidy

Sales

Scott was really helpful and a pleasure to deal with. He picked me up from the airport and the handover of the car was in depth and very professional.

Sales

Excellent service from sales advisor - Matt Harry... Never felt rushed or pressured, a genuinely excellent experience. Even though I was after a rare(ish) model I was still able to book a 24hr test drive. Delivery of new car was quick and efficient

Sales

The service completely meets ours needs.

Sales

It was aborted due to the incorrect car being ordered

Sales

Matthew Harry kept me totally informed throughout the process and treated me professionally, with complete respect and a warm sense of humour. My father had also passed away between purchase and delivery and Matthew was also very compassionate.

Sales

again the team at Ocean BMW where fantastic

Sales

It took 3 working days to transfer the money for my part exchange, but service was excellent aside from that

Sales

Really pleased, easy and smooth process.

Sales

Because everything went according to our plan.

Sales

Excellent staff.

Sales

Good to see loyal customers are appreciated and looked after accordingly...it goes a long way

Sales

The sales person was great

Sales

Lauren Hillary delivered an outstanding customer service.

Sales

Top quality service friendly staff. Loved every minute of the picking up process of my new BMW

Sales

Excellent service from start to finish

Sales

Because all the staff I've dealt with bent over backwards to help at ocean Plymouth,and when I went to vospers to enquire about a focus they didn't seem that bothered about selling me one.

Sales

Always offered a coffee and staff were always helpful.