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Car work completed on time helpful staff
Helpful customer experience
Efficient in what they do
Delay in booking in the only down side
Very good although it took longer than I was told
They do everything they can, it BMW that have let the side down, this car should never have got to me if it wasn't 100% tested, problem after problem, Ocean have to deal a pretty cheesed of bmw owner who is now wondering what's going to go wrong next
Too complicated to give details; suffice to say we had to complain to Stephan May, Service Manager, who was to look in to the issues we had experienced. He promised to ring us the next day -Tuesday 26th March and we are still waiting for his call.
Was very well looked after
Made welcome, work explained, kept up to date with progress while waiting, good customer facilities.
Salesman was very helpful, not pushy, answered all our questions.In general very knowledgeable.
Courteous and knowledgeable staff. Fair prices
Friendly efficient service
Good customer service,will definitely use you again.
Rachel Lynn, on the Service desk, was friendly and most efficient
Easy to book appointment, reminded of service day before. On arrival service agent explained everything and listened to any issues i had with vehicle. Offered Wash and vac at the end of service. Car returned with time frame
Did evwrything as they said theywould
During repair front bumper was not assembled back correctly and one of my front parking sensor was pushed in- needed to go back at own cost. Repair was not covered by warranty (
long delay resulted in 5 hour wait for car - it sat where I parked it for one and a half hours and was only brought in to start work after I challenged the unexpected delay which was not due to the 'big service' the service team blamed.
Only an mot, so not a service.
Only marked down slightly as I'm sure I was told if I brought my car in around 8am I could wait for it as would be one of first to do. Was not the case and didn't feel like sitting there for the predicted three hours or so, so walked home.
I was surprised when my BMW bought from Ocean about a year ago failed its MOT. A new tyre had split and an other tyre was required. It was only after all this was sorted out that someone suggested a 4 way wheel alignment check
Cannot find the smallest thing to complain about. A pleasure from start to finish.
In recent times I've not bothered to check MOT expiry dates, assuming that I'd get an email reminder from Ocean BMW. I didn't, the MOT expired before I could get an appointment so I had to take the car off the road for a few days.
Staff always very helpful and polite and make the experience easy Have complete trust in the service
Dealer had car in for a faulty sensor in November and again in December and never mentioned service was overdue until car bought in for MOT in March
Good customer service, polite and helpful
Free car hire. Staff awareness and knowledge.
I was kept informed of the progress of the work.
Car stop start is still intermittent despite regular use
Disappointed you left me with a problem however I was looked after properly afterwards and you managed the situation very well. However it shouldn't have happened
Failure to advise correct reason for the above mentioned problem
The level of customer service within the service dept is in stark contrast to the sales dept, attitudes from some male members are condescending and unhelpful. Simple issues still unresolved. Love my car but don't like coming to Ocean Plymouth.
Although I arrived late service & MOT completed
Great customer service.
As always very polite service from everyone I dealt with at Ocean. The cost gives good value due to the length of time between services, and I know my car will be running perfectly when it leaves your workshop.
Confusing invoice I the service was only to check that there were no warranty concerns Similar checks on previous BMWs were FOC I would not have had it done if I knew I was to be charged, the checks I asked for certainty should have been FOC
The service department were fantastic sorting out a warranty issue. They kept me informed on what was going on and were very clear on wait times.
Once again Ocean BMW Plymouth provided a terrific service for my vehicle, and for myself when waiting to log my vehicle in to and to pick it up later from Ocean Plymouth.
I don't trust Ocean. I was charged run flat tyres although Ocean say it is not possible to use run flat tyres with the car I bought. After having so many problems with a new car, I am not satisfied to be told "sorry, you are just unlucky"
It was supposed to be a waiting appointment and and wife and 4 month daughter waited from 1330 to 1800 for the car
Fault not rectified and time given to bring it in again unacceptable
I was able to arrange the service when it suited me
Always appear to go the extra mile to assist you
I had an unexpectedly large bill to pay, but I trust that all the work was necessary and completed to the highest standard. The staff I spoke to both on the phone and in the office were very approachable and understanding.
As I was very fortunate to deal with one technician all the time - who was outstanding - it wouldnt be fair to judge the whole experience in terms of Ocean overall. In terms of the technician, he deserves far more than 10 for his personal attention!
No issues, quick and easy service
Because of the professional way in which they meet and greet me. Always seem to have time to talk to me, and I like that. It comes over as being interested in their customers long after the purchase of a new vehicle.
Asked whether I would like a complimentary wash, but this wasn't done
Good customer service.
The work was carried out as requested.
Andrew was awesome, could not fault his customer service. The only issue I had, was that it took too much time when I was dropping off my car, as Andrew said "the computer system was slow"
Could do with changing the reception experience, it's not clear that you have to 'report' to it before you approach the service or sales area. Maybe turn the desk through 90% with sign 'Please Report Here' that can be seen as you come thro' the door
I have not given higher because I asked for the car to be washed and it wasn't,so I was told they would ring me the following work day but they did not and that was over 2 weeks ago ?
No hassle start to finish
Everything was first class
Andrew Gregory my Service Consultant, as always was fantastic he is a credit to Ocean and BMW.
Friendly efficient sales person who goes the extra mile.
Car was serviced quickly, returned clean, staff were courteous and helpful.
The service dept. at Ocean Plymouth are excellent. Though there was a problem with the connected drive it wasn't their fault. They kept me informed and did all the phoning and agreeing with the other parts of the company. Many thanks to all concerned
As above,outstanding service.
A very small detail but the car was not cleaned very well inside
Response to call out request and the remedial work were handled promptly but I had to alter a trailer wiring loom connection afterwards to achieve a working trailer board.
Service was completed satisfactorily for the price quoted and a car was provided so I could carry on with my day.
My wife had to wait for around 4 hours before the car was ready
Arranged for a new part to be fitted under warranty with a 20 day wait for appt. However, on arrival the part was not at the service centre so I had to leave overnight. Went back following day to collect car and still not done. Had to wait 2 hours.
Excellent service and kept me updated on progress.
Always looked after by attentive service/showroom staff
Brought car in on a Monday. Didn't request a courtesy car as didn't expect my car to be in for so long. Wasn't kept updated on when the repair would be progressed, only that Ocean were waiting on BMW to approve the way forward .
I arrived on time and picked up the car exactly on time., That more could I ask?
never had any problem.
It would have been 5 star had I not had a telephone call at 5:30 asking if I wanted the service done, as it was due, when it had already been sanctioned and completed.
No problems and did what was expected
As above so far I have had a good customer experience
Free of charge product recall with free courtesy car and free wash and vac
Every thing went like clockwork they best you could have asked for
1. They supplied various quotes for models i was considering 2. Arranged a test drive do for these models 3. Arranged a three day test drive to ensure model chosen would be suitable 4. Work through specification to agree my requirements 5. Ordered
Everything is taken care of by Gary with ease and everyone is so helpful and friendly
Was please tell experience as I said before very nice employee who explained in detail everything that needed to be known.
Extremely satisfied, the team served me very well.
Matt very professional and helpful
Everything happened on time and as described to me. Staff very knowledgable as above.
Friendly and knowledgable staff who just know how to make you feel as though you are their "top" customer.
The sales person was very helpful.
Felt valued by sales person ( Matt) and the showroom is a comfortable environment. Good car introduction at collection
As usual attention to detail first rate and individuals very prefessional.
Adrian Rundle IS BRILLIANT.
Ocean BMW couldn't do any more than they have
First Class service. I was given as much time as needed during the selection of my vehicle without feeling pressured. Everyone was friendly yet professional and I always felt that my total satisfaction was important. Nothing was too much trouble.
Ocean BMW deserve 5 stars especially Mat who made the whole experience brilliant
Good service from a pleasant sales person who was most helpfull on purchase and the delivery day and the run up to it.
They worked hard until I had the car of my dreams
The welcome, the showroom and the salesperson were all spot on. In particular, Gary Smith (salesperson) blended expertise, patience and personal attention in just the right mix.
As ever Matt Harry has gone above and beyond to ensure that i am kept in the loop on new developments within the company. In doing so, it is only a natural part of the sales loop that his information and attention to detail resulted in a new car!
Excellent friendly service
I have purchased 20 cars from the dealer over the last 15 years so as you can tell I am very happy with the service I am reseaving.
Overall service good
Ocean Bmw staff are always very polite and helpful. Adrian my sales executive who I have dealt with in the past was very Informative throughout the buying process and went through my new car with me on collection.
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Good service , my salesman took a long time to ensure that I was happy with my new car .
A pleasant experience from start to finish.