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WELCOME TO OCEAN PLYMOUTH

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly feedback: I fully appreciate the safety implications, but on the cars return, the driver had moved the drivers seat and steering wheel in every direction possible , after I had politely asked for minimum essential moves only, disappointing.

Service

Was kept informed at all times the progress of work and expected time of completion

Service

Would have given 5. Star but I was left to find my car after the paperwork was completed which proved a bit difficult. Otherwise everything very good

Service

software update - time will tell if this is successful

Service

Faultless service and help.

Service

Friendly help and they kept me well informed at all stages.

Service

Your staff explained what work had been carried out and my car was clean on my collection

Service

Had no problems all straight forward

Service

They always resolve any issues in a timely manner and keep me informed if progress

Service

Very helpfu, courtesy car was included Nothing was too much troubleEven had a courtesy car wash

Service

I was happy with the early drop off, late pick up and courtesy car arrangements. They also washed and hoovered it for me.

Service

A health check was also carried out on my vehicle and relayed to me over the phone. .My experience of the visit was that the service was carried out professionally, effectively and efficiently.by all staff.

Service

Good service again

Service

Very good service but quite expensive

Service

My son left his expensive sunglasses in the car when he left it at the garage. After he arrived home post the service he found the sunglasses were missing. He contacted Ocean straight away but they said no one had removed them from the car. Not happy

Service

They have brought up replacement items before they need replacing, then highlight them again as a recommendation .

Service

Helpful and detailed with information.

Service

Service department helpful and friendly approach.

Service

Very good. Apart from my complimentary wash and hoover was not able to be done as the staff that do this finished there shift before my mot was completed

Service

Happy staff and a quick service.

Service

Could not find any other grade relevant. Staff all very competent and almost on a family relationship.

Service

Nothing to complain about 100%

Service

attention to detail and pleasant experience

Service

Friendly, fast and efficient.

Service

Good workmanship by the workshop team very clean and tidy dealership

Service

As above

Service

They did everything that they had to, on time

Service

helpful

Service

All went to plan, no surprises, just worked fine.

Service

I was advised that I needed two new rear tyres on my first MOT when one was 2 days old and one was 2 months old. I was then advised the technician had mixed my vehicle up with someone else's which I did not expect that from a BMW technician

Service

Car went in, problem identified and fixed very rapidly to ensure we could pick up the car for the school run, excellent job and car running fine now.

Service

All tasks were completed on time , with minimal fuss.

Service

See 1. above

Service

I sent my car for brake pads renewal and was told a time to collect but waited around for hours I had to cancel a work shift I was also told the car would have a courtesy clean but this didn't happen the gentleman on the desk did take £20 off

Service

Good and quick. Problems solved. I did have a problem with the courtesy car. See below.

Service

Fast and friendly.

Service

Service was to a high standard and very efficient.

Service

No problems whatsoever, in delivery or return of car at showroom. Perhaps a more understandable explanation of why the recall

Service

Good level of service recieved.

Service

Would have been higher, but the mechanic who carried out the work missed a warning that the brake fluid needed changing. This was done during a separate visit at a reduced price to compensate for the inconvenience.

Service

Professional service

Service

Good communication from service staff and car ready on time.

Service

They deliver on everything they commit to

Service

Never a problem in the 11 years I have dealt with them

Service

All staff knowledgeable, polite with nothing to much trouble. Never any hassle from start to finish just how I like it

Service

Very pleased

Service

Always very helpful

Service

Very efficient service

Service

As above .... service price rather high

Service

Well looked after on arrival, friendly and helpful.

Service

The service and additional items I had requested were carried out satisfactorily. Our first contact at Ocean Plymouth on arrival was not particularly helpful but later "Ali" contacted us by 'phone and her assistance was invaluable.

Service

Attentive service from initial enquiry of losing tyre pressure to arriving at Ocean. Friendly staff, good coffee and a relaxing waiting area. Impressed that the problem with the tyre was shown to me on the iPad. Tyre change did take a long time.

Service

Swift polite efficient service

Service

Speed and efficiency are consistently good; being sent the video is really useful.

Service

Very friendly and professional. I’m on a first name basis with nearly all the staff there. For the right reasons. Often just pop infor a coffee and a chat. Always speak highly of them to my friends. They always look after me.

Service

Disappointed in hidden extra charges i.e charge of courtesy car etc

Service

works completed quickly and efficently

Service

The checks on my car were done thoroughly and quickly.

Service

Did what was requested and more which gave me peace of mind.

Service

No issues, my car was washed and hoovered free of charge

Service

Friendly reception by all employees. All questions answered.

Service

Parts sourced and ready within short period of time

Service

You were ready for my arrival and presented a clean car on completion at the time stated.

Service

Absolutely nothing to criticize.

Service

Thorough and value for money

Service

The customer service assistant was very helpful & pleasant. The work appears to have been carried out well, & the car was presented to me in a very clean condition.

Service

David our service advisor made the process easy of Fitting the car in for repair and sorting out a car to drop me off Home whilst work was carried out.

Service

I would have thought a more neutral or positive approach would have been better until the cause of the problem had been ascertained. I left somewhat upset feeling that for the first time in perhaps 5 BMWs that Ocean were not on my side!

Service

Service/work completed on time and we'll looked after during work undertaken.

Service

always a good experience in cars & motorad

Service

Very impressed with the service to my X1 All the staff were helpful and courteous during my recent visit to Plymouth Ocean BMW

Service

Staff are efficient and courteous and the car cleaning service is a nice touch.

Service

I was kept informed at every stage and the car problem was resolved very quickly.

Service

Price match was given on my tyres and some additional discounts were applied to some other works which were required to get it through its mot. Thank you

Service

Ocean is the best car garage have ever been to - polite, courteous staff and excellent service. 10 out of 10!

Service

I have always received first class service from everyone at Ocean Plymouth

Service

The recent visit was for a recall carried out in the time frame advised in a competent manner.

Service

Very good

Service

Poor quality of after car wash

Service

Ocean always on the ball

Service

Phone call the day before very good idea

Service

service completed on time, and whilst acknowledging that good service is not cheap, am aware of what seems to be a comparative high cost

Service

Very professional treatment and attitude of staff.

Service

The car was serviced and mot'd satisfactorily. Some minor faults were identified and communicated to me with costs to repair and timescales. I was able to make an informed decision on whether to have the work done or not.

Service

The people in the dealership are polite and attentive, and very customer-focussed. In my experience, this doesn't always happen when I had to visit other manufacturers/dealerships.

Service

Good attention to detail

Service

Work done satisfactorily and car returned on time.

Service

Faultless service

Service

See above. Everything done was to my satisfaction, including promptness of starting work.

Service

for the reasons given above.

Service

Poor complimentary wash and hover and a rather condensending customer service representative who suggest using the manual to find the answer to my question about how to put wipers into service mode. Another CS op demonstrated on collection.

Service

Always had excellent service, friendly helpful,explains all details

Service

I was given a lift back to work & my car was also stopped back to my work place once serviced.

Service

Always, apart from one incident a few years ago, had excellent service and friendly reception.

Service

Everything was organised as planned

Sales

Good service all round.

Sales

Kept up to date during every process of the purchaseCollected my car from ocean BMWTreated very well by all at the teamThorough explanation of all aspects of the car ensured I was perfectly happy before leaving the dealership

Sales

The final delivery of the car was delayed due to snow and Christmas holidays- which was unavoidable, but I had to contact the Garage with regards to the situation

Sales

The salesman was very attentive particularly in regard to exploring my preferences and how the available options would best suit my requirements

Sales

All aspects very professional and friendly.

Sales

Cannot be faulted at all

Sales

entirely happy

Sales

Disappointed that the Owners Manual referred to page and chapter in another manual, which is no longer routinely available, but Adrian managed to get a copy sent .

Sales

it got dropped off so not really applicable. It was dirty when it arrived however Matthew at Ocean plymouth very kindly offered to cover the cost of cleaning it up to £50 which was appreciated.

Sales

I was kept informed of delivery and once car arrived I was contacted quickly and on collection it was presented professionally and controls were well explained

Sales

The young man who went through all the car functions was very pleasant and informative

Sales

Great service but haven’t picked up the car yet.

Sales

Faultless

Sales

Everything was spot on.

Sales

they kept in regular email and phone contact every step of the way, they delivered the car to me. Only downside was wanted car delivered on a flatbed so that the miles were not added but this was not possible. Delivery driver was informative.

Sales

Polite, friendly and efficient

Sales

Our main contact Scott, went above and beyond, very helpful.

Sales

My initial collection date could not be accommodated. However, the hand over was swift and easy.

Sales

It was wet and cold on the day of delivery. However my car was in the showroom, shining under the spotlights, with a large 'do not touch' sign. Good coffee during paperwork, a thorough handover, then open the glass doors and away - excellent.

Sales

Very polite and professional

Sales

All your staff were excellent

Sales

Delivery date pushed out slightly but otherwise all good

Sales

Knowledgeable sales staff, very efficient documentation of my choices for colour etc, collection of the car was fine.

Sales

Great communication from everybody i dealt with

Sales

Always kept informed, treated politely

Sales

looked after very well