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WELCOME TO OCEAN PLYMOUTH

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are efficient and courteous and the car cleaning service is a nice touch.

Service

Very impressed with the service to my X1 All the staff were helpful and courteous during my recent visit to Plymouth Ocean BMW

Service

Price match was given on my tyres and some additional discounts were applied to some other works which were required to get it through its mot. Thank you

Service

I was kept informed at every stage and the car problem was resolved very quickly.

Service

I have always received first class service from everyone at Ocean Plymouth

Service

They did not test the car properly after the firmware update as Auto start stop wasn't working after the update, but worked well before. This was probably due to the battery becoming discharged below the auto start/stop threshold during the update.

Service

The recent visit was for a recall carried out in the time frame advised in a competent manner.

Service

Ocean is the best car garage have ever been to - polite, courteous staff and excellent service. 10 out of 10!

Service

Ocean always on the ball

Service

Poor quality of after car wash

Service

Phone call the day before very good idea

Service

Very good

Service

service completed on time, and whilst acknowledging that good service is not cheap, am aware of what seems to be a comparative high cost

Service

Very professional treatment and attitude of staff.

Service

The car was serviced and mot'd satisfactorily. Some minor faults were identified and communicated to me with costs to repair and timescales. I was able to make an informed decision on whether to have the work done or not.

Service

The people in the dealership are polite and attentive, and very customer-focussed. In my experience, this doesn't always happen when I had to visit other manufacturers/dealerships.

Service

Good attention to detail

Service

Faultless service

Service

See above. Everything done was to my satisfaction, including promptness of starting work.

Service

Work done satisfactorily and car returned on time.

Service

Poor complimentary wash and hover and a rather condensending customer service representative who suggest using the manual to find the answer to my question about how to put wipers into service mode. Another CS op demonstrated on collection.

Service

for the reasons given above.

Service

Always had excellent service, friendly helpful,explains all details

Service

I was given a lift back to work & my car was also stopped back to my work place once serviced.

Service

Always, apart from one incident a few years ago, had excellent service and friendly reception.

Service

Straightforward MOT with no extra charges.

Service

As above, great team.

Service

Mot carried out and service was good from all staff.

Service

Great customer service, very efficient staff

Service

Ease of doing business and courtesy of staff

Service

Car was clean when collected and an excuse to look around the showroom

Service

Very friendly and helpful staff, made it a very easy experience for me.

Service

David Brighton was probably the best example of after sales service I have come across, he was helpful, knowledgeable and a most friendly person, going into great detail to explain a niggly problem I had with my tyres.

Service

Was not given a cash receipt when paying bill

Service

Ocean BMW Plymouth always provide excellent customer service from their service department

Service

the gentleman at the desk was very friendly, helpful and polite . Unfortunately , I can't remember his name , and it's not on the invoice because someone else took the payment . But he did come over and go through the mot/ service with me .

Service

Not to the same standard as previous visits

Service

Extremely satisfied with service

Service

Easy drop off,replacement and collection

Service

I had an MOT in July, but I was not advised that my brake fluid needed changing in August. If I had been made aware of this I would have had this carried out at the same time as the MOT instead of having to make an additional appointment.

Service

A thorough and efficient service

Service

BMW parts and premium quality is important to mr

Service

Stephan explained service procedures, I was looking for a service book

Service

Because it is BMW and they are all proud to be representing the marque.

Service

They kept me up to date with what was happening.

Service

As above

Service

Prior to the service, I was informed what the service would entail and the estimated time it would take. Any additional checks I might require (new gas strutts for boot) were also dealt with. The car was returned nicely cleaned on completion.

Service

Agree time, and advised it would be done in two hours including wash and the service was done within this period. I was able to enjoy a coffee and use the internet to work remotely. If I had a slight niggle it was the lady working in the café

Service

As above

Service

Did the job with no issues .

Service

Please see the answer to question 1.

Service

Courteous and knowledgeable staff

Service

Cannot fault the department

Service

As above

Service

No problems

Service

please see above reasons

Service

The vehicle was initially booked for a safety check, and when the operative noted that other services were scheduled, these were quickly factored in to obtain the most effective use of time and money

Service

did not feel the car required an expensive service with just over4000 miles on the clock

Service

As above

Service

You diagnosed quickly the fault. After fixing that, I rejected your proposal of a 4-wheel alignment - suspecting the recovery truck had bent the steering. From completing this repair to return, it was 5 days and the transporter then damaged my car.

Service

Service carried out exactly as expected car returned on time

Service

I have always been completely satisfied with my dealings with this companywhen i have had to visit them.

Service

Still unable to connect our phones to the bluetooth system - this has not yet been resolved - looks like a problem with our i-phones but BMW staff unable to advise what this might be - this is the only outstanding matter

Service

Very nice and quick help from Martin B.Even was some issues he was resolved problems very fast.

Service

I was on vacation in the region and required unforeseen service work to enables us to return home safely. I rang Ocean Falmouth but was booked into Plymouth without being informed. On arrival at Plymouth I was told I was boooedminto Falmouth

Service

Cleaned car, reminded us about the service. Service pack was good, but they did try to sell us unnecessary extras over the phone

Service

Courteous and reliable.

Service

Did not vacume as requested. Some dog hair was in the back

Service

My service was carried out in good time and I was kept informed of progress.

Service

I was not called to say my car was ready, I got Ocean at 18.01 to find the main door locked luckily there was someone there take the payment and release my car from behind the bollards.

Service

Staff helpful and approachable. Pleasant premises, good cafe!

Service

Always satisfied at Ocean Plymouth and with the full backing of the BMW policies and procedures,never fails me after 9 BMW cars and 20 years of happy,carefree driving!

Service

Looked after, from start to finish...

Service

Swift resolution of the problem.

Service

Problem was resolved.

Service

lovely staff

Service

The understanding of the problem & it's solution

Service

took too long waiting at dealership!

Service

They listened to my 'thoughts' and acted in a way that a dealership of their standing should, putting the needs of the customer before profit!

Service

Only when I got home did I realise that a note had been made about nearside front tyre - not brought to my attention while in Ocean

Service

As above, been a customer for a while, and we're still here!

Service

You did what you said you would ,

Service

Everything arranged was delivered

Service

Vehicle returned on time,cleaned and valeted.

Service

Hassle free booking in, dropping car in and collection

Service

No problems, very smooth, nice coffee

Service

It's a pleasure being looked after by such a professional service team.

Service

Cost of service

Service

The service was completed in a detailed manner in the time scale given

Service

If the work which was done does not solve our problem then the cost will be over £1000 to fix it again. This is horrifying and therefore we are praying what the team did will work permanantly.

Service

As above. There was extra work required but it was dealt with efficiently, in addition the cost was reasonable. All the staff we met were friendly and polite.

Service

Not a 5 as when I booked the car in I was informed the car would only take one and a half hours. However when I arrived on the day of the service I was told it would be longer, which did impact on my work arrangements for the day.

Service

Car was fixed and washed within 24 hours

Service

On arriving we were asked if we would like a complimentary clean. When we picked up the car the exterior of the car hadn't been cleaned properly as there was still bird poo on the car. Was a bit of a let down if I am honest.

Service

Polite and helpful staff. Good communication, no pressure selling. Was given a vehicle health check but this would have been a better service if they also ran a diagnostics check on the vehicle as well as a visual check.

Service

Great communication from everybody i dealt with

Sales

Always kept informed, treated politely

Sales

looked after very well

Sales

Up to date information on the cars progress from the initial order, right through production, transportation and delivery. The staff at Ocean BMW were very polite, the Sales rep was very accommodating,making it a very personal experience.

Sales

Friendly & helpful. Thanks Jonathan Mcquade

Sales

Always spend time going through every detail

Sales

Enjoyable experience, arrived a little later than planned but all handled very well.

Sales

I purchased my last BMW from Ocean BMW Plymouth - Adrian Rundle just over 3 years ago, and yet again Adrian Rundle could not have been more helpful than he was in relation to the purchase of my new car.

Sales

Friendly people, very helpful and they went above and beyond to deliver a great service.

Sales

Happy with car and experience

Sales

Everything was excellent. In the showroom when we took the car away we were given a comprehensive explanation of how the car works.

Sales

Seamless transaction

Sales

Once again it was all down to Matthew Harry

Sales

Again everything explained and demonstrated to me, and a good deal made

Sales

Attentive, courteous, professional advice delivered in a welcoming and attractive showroom

Sales

Very good with a personal touch.

Sales

As above. Great experience. The staff were all excellent, and the showroom was great.

Sales

Jonathan was fantastic and well organised. A grest attribute to the dealership.

Sales

The salesman was a nice man, very helpful and we got what we wanted.

Sales

Dan went out of his way to find a new car with exactly the spec I was looking for which he sourced from another dealer pre-registration. This was above & beyond my expectations

Sales

Overall a good service, but would have liked a bit more for my old car

Sales

Adrian Rundle is a great salesman who matches the customer needs with available products

Sales

Ocean go the extra mile

Sales

Personalised service meeting our requirements.

Sales

Everyone and everything has been great, helpful and knowledgeable

Sales

Very professional and friendly. Helpful throughout

Sales

The car was delivered on time and as ordered and despite living 45 miles away they did not hesitate to arrange for someone to collect me and my wife to pick up the car.

Sales

I would replicare my answer to question number 2Te

Sales

excellent service

Sales

We always deal with Adrian Rundle at Ocean, Plymouth and get excellent service. He knows how we tick and always delivers just what we want.

Sales

it is all so easy, no fuss or bother and the sales team are always so helpful

Sales

The purchase of my new car was in depth and we covered everything and double checked every detail to ensure I had everything I wanted. The updayes were great and the delivery was great. My new car was ready and waiting for me at the allocated time.

Sales

Wverything fully explained. Not rushed.

Sales

Made a few changes, from 1 series to 3 series and then from saloon to estate. Some others may have got annoyed, I won't say nothing was too much trouble, but I was made to feel special and comfortable with my requested changes.

Sales

Staff and how easy the process was is second to none

Sales

Adrian Rundle has looked after us really well.

Sales

Sales staff were helpful, but the car delivery timing wasn't as requested.

Sales

Nothing too much trouble and always rang when he said he would