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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to wait for car to be finished

Service

I have used this centre for service and purchased cars with few problems.

Service

Faults remaining after visit to another distant bmw workshop. Ocean fixed without quibble or charge to me.

Service

Stefan provide service over and above that expected. Use of Oceans Corporate membership at Paignton Zoo arranged in seamless fashion which was much appreciated

Service

i have been well looked after

Service

EXPERTISE INSTALLED AT ALL BMW CENTRES, SECOND TO NONE. COURTEOUS AND WELCOMING.

Service

Not satisfied

Service

We have every confidence in Ocean Plymouth's ability to meet our requirements

Service

Every thing was done properly and thoroughly explained to me, and all questions answered simply and in an understandable way.

Service

My wheels were changed and car valet all within the expected tone slot.

Service

Did all that was expected

Service

Quick and the job was completed on time. Credit was applied to the account upon purchase of the vehicle that was to go towards the service. This was not however on your system. Fortunately, the sales person who sold us the car was there to confirm.

Service

Dealt with in a prompt manner

Service

Job done in promised time with explanation of possible fault

Service

Excellent staff very pleasant and courteous very attentive

Service

Did the job in less time than expected. Was sent a video of the mechanic going around the brakes and tyres which was great!

Service

then other two original faults came on.I then went back to BMW to get a refund as they had mis-diagnosed the faults. For this to happen BMW asked me to bring my car back in for them to check the work carried out. Upon inspection and .......

Service

The service employees are very knowledgable and only to pleased to assist with any requirements or queries I have. The car is always returned to me with all the work I have requested carried out and I have never had to return dissatisfied

Service

There was a slight glitch in adding up the costs - satisfactorily resolved

Service

Efficient and smooth

Service

I have three bmw cars over 21 years and mainly used ocean for servicing.0n every visit stafff have been cooperative friendly and helpful.

Service

Fantastic service

Service

Experience with front desk Rachel excellent experience with man from service centre poor informed me that I needed new brakes and discs then told me price was more that quoted when I questioned him he told me I didn’t need brakes! Lost all confidence

Service

Very helpful

Service

Great service, good communications and no fuss.

Service

Everything was perfect

Service

Everything was smooth and easy.

Service

Loan car was available on both times Car was in for repair.

Service

The service was good however it was let down by the pick / up drop off service collecting me over an hour late and resulting in a reschedule of my day for no reason. A discount was provided to the service cost which was appreciated.

Service

STAFF TREATED US POLITELY ALTHOUGHTHE 2 NEW TYRES I HAD TO BUY CAME AS A BIT OF A SHOCK

Service

MOT retest for a simple tyre ‘fail’ took 65 minutes. I had been informed the retest would be quick. I changed my original time for the retest ( BMW request ) thinking the process would not take long and ended up missing an important appointment.

Service

Good attention to detail and customer relations.

Service

Friendly and very helpful

Service

Everything requested carried out promptly

Service

The problem was dealt with prompt

Service

My car was collected by a member of staff and dropped back home

Service

Friendly, attentive made to feel a valued customer

Service

If you checked your records you would have seen that I did not have a service as it could not be done until August. I only had a MOT. A little bit disappointed that both could not be done on the same day.

Service

Exemplary customer service.

Service

It is not the service quality I am used to receiving and the pick up fee was not expected. When I bought my vehicle, I was told these would be courtesy pick-up's. That said, I had things to do in Marsh Mills anyway and it only took an hour.

Service

Same as the last question totally acceptable service

Service

The booking and return of my vehicle was good. Unfortunately the reason I brought my car in for, is still not fully solved.

Service

Go beyond to help even though I a 200 miles away !

Service

The service part of the experience was excellent. I was concerned with what happened leading up to the work being carried out. My car's computer was seemingly at fault with which brakes were faulty. It led to a worrying few days.

Service

Good customers service. Everything was explained in a clear manner, with little jargon. Reasonable price for the work carried out comparable with most main dealerships. Good follow-up and explanation of the recall work. I liked video check.

Service

Service was excellent as always, a courtesy car was arranged and my car came back repaired and very clean and sparkly.

Service

Same reason as above

Service

As above. Lovely and helpful staff.

Service

there was some confusion about whether I could collect the car from the main dealership or body shop

Service

The video message is a useful way to show what work needs completing

Service

no problems encountered

Service

A little disappointed that my car wasn’t washed or hoovered as promised, we collected the car later in the day to give BMW time to clean our car but it still wasn’t done. The onboard service computer hadn’t been reset when the car was collected.

Service

I found the services at check in and collect to be disorganised both times. Admittedly it was a busy day as I was told I was one of 50 to 60 cars in that day and as such I felt like a number with very diluted service. Simple things, No queuing system

Service

Staff were helpful & knowledgeable. Nothing was too much trouble. Five star service for mechanics & general staff.

Service

the service was quick

Service

Given honest service advice. MOT carried out satisfactorily.

Service

I would have given completely satisfied had they not dented the bodywork during their care. I should add Ocean owned up and rectified the situation to my satisfaction and were extremely apologetic. Accidents happen and they handled the situation well

Service

In terms of service and staff engagement, I cannot fault the company. The only reason I have give a satisfaction score of 4 rather than 5 is the high cost of the repair bill, at almost £2000, with no breakdown.

Service

Work done well for fixed price. MOT took longer than I had expected.

Service

Always a pleasure to deal with your customer service team

Service

Really helpful Service Staff. Good communication - very professional.

Service

Minimum fuss and does the job

Service

fast reliable on time no hassle.

Service

Had an issue with price matching for tyres

Service

I’ve always received very good service each time from bmw ocean

Service

Fault identified and dealt with

Service

Just fantastic service

Service

MOT and service completed in a few hours.

Service

Timing good

Service

The staff are polite and knowledgeable and nothing ever seems to be too much trouble for them. It is genuinely a pleasure doing business here.

Service

The service itself was good, but my tyres were over inflated during the service and I have had to adjust the pressure twice since.

Service

I felt like I was the most important customer they have got .

Service

Very friendly staff

Service

The MOT date was arranged to suit me. The work was carried out in a timely manner. I was kept informed and my car was ready to collect when I arrived. The complimentary valet service is much appreciated.

Service

Great team

Service

Nothing's too much trouble.

Service

For the same reasons given above......

Service

Really good team at Ocean. Matthew was really helpful and patient and talked me through the new features in the car. Garry offered me a great deal and a Simon made sure it all went to plan. I’ll buy from here again. Worth the 1000 mile round trip.

Sales

The staff were very accommodating and bent over backwards to fit in aroubd my working hours so I was able to collect my new car earlier than usual.

Sales

I received excellent pre sales information and support through the process. However the selection of options is really a bit hit and miss. Your system demands that I make option choices based on very little information mostly from the website.

Sales

Relatively short notice purchase and all requirements were met and delivered on time.

Sales

They could not have done more for me and I was very well looked after

Sales

Very satisfied, from the minute I walked though BMW doors I was well looked after, when I ordered my new car, I was alway kept up to date with the build and shipping of the vehicle very impressed. Couldn't ask for any more from BMW

Sales

Our contact at Ocean BMW was Adrian Rundle and he explained all the options available during the ordering procedure. Once ordered he kept us up to date with the order progress. His explanation of all the vehicles aspects on delivery was comprehensive

Sales

All staff very helpful and nothing was too much trouble

Sales

Very attentive to needs

Sales

Sales rep very helpful

Sales

I have bought a number of new vehicles from this particular dealer and salesman, service and deal good. Nothing was a trouble and no pressure from the sales team

Sales

Made to feel valued and kept informed all the way through, from initial enquiry to hand over.

Sales

The buying experience was a complete shambles. Poor communication; problems with all aspects of the paperwork (both initially at quotation and when purchasing); sales contact left Ocean mid sale; car delivery date over-promised; no after sales call.

Sales

Matt Henry & Tony worked well together to help us buy the best car for our needs. Good communication throughout & very helpful when explaining the cars new technology.

Sales

The team provided me with an excellent level of service customer care and support. I can not fault them.

Sales

No problems

Sales

handover was good delivery and collection of trade in vehicles trouble free.very smooth operation.

Sales

Gary the sales person was professional and nice, one of the main reasons I've stayed with BMW

Sales

very good but they forgot to take the 520 d letters off the back

Sales

See above. Very happy.

Sales

Completely satisfied from start to finish and dealing with Gary Smith was so easy

Sales

Absolutely perfect

Sales

Customer service was excellent, Adrian Rundle looked after us very well for our 2nd new BMW

Sales

Damian made me feel special and the day special

Sales

The BMW centre were very helpful indeed, the salesman was great (albeit sometimes slow to respond to emails). Only negative was upon picking my vehicle up it was parked around the back of the centre blocked in by other vehicles

Sales

Matthew Harry was excellent in every way and had a great knowledge of the brand and prompt e mail replies, the best salesperson I have ever dealt with! Scott Evans did the handover. Lacked the experience of Matthew, tried hard but only average.