No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
As above. Lovely and helpful staff.
The video message is a useful way to show what work needs completing
there was some confusion about whether I could collect the car from the main dealership or body shop
A little disappointed that my car wasnt washed or hoovered as promised, we collected the car later in the day to give BMW time to clean our car but it still wasnt done. The onboard service computer hadnt been reset when the car was collected.
no problems encountered
I found the services at check in and collect to be disorganised both times. Admittedly it was a busy day as I was told I was one of 50 to 60 cars in that day and as such I felt like a number with very diluted service. Simple things, No queuing system
Staff were helpful & knowledgeable. Nothing was too much trouble. Five star service for mechanics & general staff.
Given honest service advice. MOT carried out satisfactorily.
the service was quick
I would have given completely satisfied had they not dented the bodywork during their care. I should add Ocean owned up and rectified the situation to my satisfaction and were extremely apologetic. Accidents happen and they handled the situation well
Really helpful Service Staff. Good communication - very professional.
In terms of service and staff engagement, I cannot fault the company. The only reason I have give a satisfaction score of 4 rather than 5 is the high cost of the repair bill, at almost £2000, with no breakdown.
Always a pleasure to deal with your customer service team
Work done well for fixed price. MOT took longer than I had expected.
Had an issue with price matching for tyres
Minimum fuss and does the job
fast reliable on time no hassle.
Fault identified and dealt with
Just fantastic service
Ive always received very good service each time from bmw ocean
MOT and service completed in a few hours.
The service itself was good, but my tyres were over inflated during the service and I have had to adjust the pressure twice since.
The staff are polite and knowledgeable and nothing ever seems to be too much trouble for them. It is genuinely a pleasure doing business here.
I felt like I was the most important customer they have got .
Very friendly staff
The MOT date was arranged to suit me. The work was carried out in a timely manner. I was kept informed and my car was ready to collect when I arrived. The complimentary valet service is much appreciated.
For the same reasons given above......
Nothing's too much trouble.
My service appointment is always on time and mostly always completed in the time slot allocated.
Still dont know why Car had to go in???
They solved my issue but gave me extra service.
always very helpful and efficient
I thought they told me a different price over the phone . They explained and let me listen to my phone call . I was treated extremely well by everyone even though it was my fault . The service staff at Ocean Plymouth are wonderful
For the reasons in 1. Handling on the day first rate but as above
Outstanding customer service.
First time we have received a video recording of our car while up on ramps. Great idea.
Rachael is a great customer facing person...
No warm welcome but quick fix
Friendly and helpful
Super friendly they have good customer service
It was an excellent experience and the staff member was very friendly and efficient.
The team did a good job of servicing my car
I was very disappointed with the service because my car was only just taken to the workshop when I was due to collect it .Which ment I missed a appointment of my own.I do plan to stay with BMW and hope this was a one off.
I was completely satisfied with the service experience including the additional complimentary elements. Their attention to detail is great!
Customer satisfaction is clearly the highest priority for the team at Ocean from my experience
Excellent service, courteous and efficient
Took a little bit of persuasion to look at the simple solution first.
Really couldnt fault it.
The service and staff were excellent. They fitted new BMW windscreen wipers to my 330d Touring as the old ones juddered and left wet marks. The new ones do a better job but still are noisy when wiping and judder on dry patches.
Helpful and job done on time
Again the lady was excellent but the car hasnt been great
Was very satisfied with the technician who served me. Kept me informed of progress. The only niggle was I discovered after the visit two air con covers had not been re fitted and were rattling around the engine bay.
Excellent staff - friendly, kept to time and cared for us well
Good service and attention after previously not being looked after very well. The service manager Barry put things right and because of his attention to detail and a genuine desire to provide a excellent service, I remain a Ocean customer
quote was matched as it was high before
Good customer service, flexible to customer needs.
Car picked from home a vital part of the service. I was kept in touch with findings and what repair work was necessary. The lady in service dept was very efficient
Had to return to get problem dealt with which should have been sorted during the service. made to feel it was an inconvenience to bmw
Very professional, friendly and sorted out the problem.
Ocean BMW have always gone the extra mile to ensure you are well looked after, you fully understand what is required and offer additional help in explaining other aspects of your visit that will be of benefit. They always provide you with their time.
My car was fixed quickly, and expertly. Given that I was going on holiday the next day, they even looked after my car whilst I was away
Excellent service. Polite and friendly service staff.
I'd just spent £400 on a BMW Dashcam. Nobody took the trouble to give me a run through on how to operate it!
The car was serviced but I had to return the car for SAR
Car was in for MOT. Tyres needed. Oredered and fitted quickly despite very snowy weather.
The staff were friendly the service thorough.
Ive bought 2 brand new high spec cars from Ocean, only two weeks before I was looking at my next car with a sales guy. To be asked for £18 for a courtesy car while mine was serviced is an outrage, Ive never paid that before & my service was £400
Smart dealership, efficient staff
Always made welcome when car taken in
The job was completed and the car ready for collection within the working day.
Paid to have Vehicle health Check after a Couple of warning lightts appeared.Picked up the car having being told that car ok now replaced offside rear stop lamp.1 week later same problem again. fixed myself by cleaning contacts and replacing lamp
They are always very clear and concise explaining matters
everything was satisfactory
As no1 short notice request dealt with very efficiently
When I purchased a new BMW with a service package the service department did not want to see the car until it was two years old. I buy a used car and they are telling me it needs attention two months after purchase at one year old.
My wife was really impressed with the short video taken by the mechanic
The problem was solved quickly and efficiently
Issue resolved with car
Very efficient service. Price match on tyre replacement as well
Good customer service
Exemplary customer care from start to finish.
The problem was solved.
Gary the sales person was professional and nice, one of the main reasons I've stayed with BMW
very good but they forgot to take the 520 d letters off the back
See above. Very happy.
Customer service was excellent, Adrian Rundle looked after us very well for our 2nd new BMW
Completely satisfied from start to finish and dealing with Gary Smith was so easy
Damian made me feel special and the day special
The BMW centre were very helpful indeed, the salesman was great (albeit sometimes slow to respond to emails). Only negative was upon picking my vehicle up it was parked around the back of the centre blocked in by other vehicles
Matthew Harry was excellent in every way and had a great knowledge of the brand and prompt e mail replies, the best salesperson I have ever dealt with! Scott Evans did the handover. Lacked the experience of Matthew, tried hard but only average.
I cannot fault Gary, he answered all my questions, made sure I got the deal I wanted to suit me. As I have said, there was no hard sell, he let me buy the car not sell it to me. On hand over he went through everything about the car.
They fulfilled my wishes
Completely happy with the purchase, the delivery date was extended which was disappointing. However, I was given a courtesy car for the duration.
Exceptional all round service.
Indifferent product knowledge, poor progressing of sale while waiting for delivery.
Sales executive very helpful and personable. Car delivery was ahead of original schedule and progress was communicated throughout.
Everything clean and tidy
Scott was really helpful and a pleasure to deal with. He picked me up from the airport and the handover of the car was in depth and very professional.
Excellent service from sales advisor - Matt Harry... Never felt rushed or pressured, a genuinely excellent experience. Even though I was after a rare(ish) model I was still able to book a 24hr test drive. Delivery of new car was quick and efficient
The service completely meets ours needs.
It was aborted due to the incorrect car being ordered
Matthew Harry kept me totally informed throughout the process and treated me professionally, with complete respect and a warm sense of humour. My father had also passed away between purchase and delivery and Matthew was also very compassionate.
again the team at Ocean BMW where fantastic
It took 3 working days to transfer the money for my part exchange, but service was excellent aside from that
Really pleased, easy and smooth process.
Because everything went according to our plan.
Good to see loyal customers are appreciated and looked after accordingly...it goes a long way
The sales person was great
Lauren Hillary delivered an outstanding customer service.
Top quality service friendly staff. Loved every minute of the picking up process of my new BMW
Excellent service from start to finish
Because all the staff I've dealt with bent over backwards to help at ocean Plymouth,and when I went to vospers to enquire about a focus they didn't seem that bothered about selling me one.
Always offered a coffee and staff were always helpful.