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Had to wait for car to be finished
I have used this centre for service and purchased cars with few problems.
Faults remaining after visit to another distant bmw workshop. Ocean fixed without quibble or charge to me.
Stefan provide service over and above that expected. Use of Oceans Corporate membership at Paignton Zoo arranged in seamless fashion which was much appreciated
i have been well looked after
EXPERTISE INSTALLED AT ALL BMW CENTRES, SECOND TO NONE. COURTEOUS AND WELCOMING.
We have every confidence in Ocean Plymouth's ability to meet our requirements
Every thing was done properly and thoroughly explained to me, and all questions answered simply and in an understandable way.
My wheels were changed and car valet all within the expected tone slot.
Did all that was expected
Quick and the job was completed on time. Credit was applied to the account upon purchase of the vehicle that was to go towards the service. This was not however on your system. Fortunately, the sales person who sold us the car was there to confirm.
Dealt with in a prompt manner
Job done in promised time with explanation of possible fault
Excellent staff very pleasant and courteous very attentive
Did the job in less time than expected. Was sent a video of the mechanic going around the brakes and tyres which was great!
then other two original faults came on.I then went back to BMW to get a refund as they had mis-diagnosed the faults. For this to happen BMW asked me to bring my car back in for them to check the work carried out. Upon inspection and .......
The service employees are very knowledgable and only to pleased to assist with any requirements or queries I have. The car is always returned to me with all the work I have requested carried out and I have never had to return dissatisfied
There was a slight glitch in adding up the costs - satisfactorily resolved
Efficient and smooth
I have three bmw cars over 21 years and mainly used ocean for servicing.0n every visit stafff have been cooperative friendly and helpful.
Experience with front desk Rachel excellent experience with man from service centre poor informed me that I needed new brakes and discs then told me price was more that quoted when I questioned him he told me I didnt need brakes! Lost all confidence
Great service, good communications and no fuss.
Everything was perfect
Everything was smooth and easy.
Loan car was available on both times Car was in for repair.
The service was good however it was let down by the pick / up drop off service collecting me over an hour late and resulting in a reschedule of my day for no reason. A discount was provided to the service cost which was appreciated.
STAFF TREATED US POLITELY ALTHOUGHTHE 2 NEW TYRES I HAD TO BUY CAME AS A BIT OF A SHOCK
MOT retest for a simple tyre fail took 65 minutes. I had been informed the retest would be quick. I changed my original time for the retest ( BMW request ) thinking the process would not take long and ended up missing an important appointment.
Good attention to detail and customer relations.
Friendly and very helpful
Everything requested carried out promptly
The problem was dealt with prompt
My car was collected by a member of staff and dropped back home
Friendly, attentive made to feel a valued customer
If you checked your records you would have seen that I did not have a service as it could not be done until August. I only had a MOT. A little bit disappointed that both could not be done on the same day.
Exemplary customer service.
It is not the service quality I am used to receiving and the pick up fee was not expected. When I bought my vehicle, I was told these would be courtesy pick-up's. That said, I had things to do in Marsh Mills anyway and it only took an hour.
Same as the last question totally acceptable service
The booking and return of my vehicle was good. Unfortunately the reason I brought my car in for, is still not fully solved.
Go beyond to help even though I a 200 miles away !
The service part of the experience was excellent. I was concerned with what happened leading up to the work being carried out. My car's computer was seemingly at fault with which brakes were faulty. It led to a worrying few days.
Good customers service. Everything was explained in a clear manner, with little jargon. Reasonable price for the work carried out comparable with most main dealerships. Good follow-up and explanation of the recall work. I liked video check.
Service was excellent as always, a courtesy car was arranged and my car came back repaired and very clean and sparkly.
Same reason as above
As above. Lovely and helpful staff.
there was some confusion about whether I could collect the car from the main dealership or body shop
The video message is a useful way to show what work needs completing
no problems encountered
A little disappointed that my car wasnt washed or hoovered as promised, we collected the car later in the day to give BMW time to clean our car but it still wasnt done. The onboard service computer hadnt been reset when the car was collected.
I found the services at check in and collect to be disorganised both times. Admittedly it was a busy day as I was told I was one of 50 to 60 cars in that day and as such I felt like a number with very diluted service. Simple things, No queuing system
Staff were helpful & knowledgeable. Nothing was too much trouble. Five star service for mechanics & general staff.
the service was quick
Given honest service advice. MOT carried out satisfactorily.
I would have given completely satisfied had they not dented the bodywork during their care. I should add Ocean owned up and rectified the situation to my satisfaction and were extremely apologetic. Accidents happen and they handled the situation well
In terms of service and staff engagement, I cannot fault the company. The only reason I have give a satisfaction score of 4 rather than 5 is the high cost of the repair bill, at almost £2000, with no breakdown.
Work done well for fixed price. MOT took longer than I had expected.
Always a pleasure to deal with your customer service team
Really helpful Service Staff. Good communication - very professional.
Minimum fuss and does the job
fast reliable on time no hassle.
Had an issue with price matching for tyres
Ive always received very good service each time from bmw ocean
Fault identified and dealt with
Just fantastic service
MOT and service completed in a few hours.
The staff are polite and knowledgeable and nothing ever seems to be too much trouble for them. It is genuinely a pleasure doing business here.
The service itself was good, but my tyres were over inflated during the service and I have had to adjust the pressure twice since.
I felt like I was the most important customer they have got .
Very friendly staff
The MOT date was arranged to suit me. The work was carried out in a timely manner. I was kept informed and my car was ready to collect when I arrived. The complimentary valet service is much appreciated.
Nothing's too much trouble.
For the same reasons given above......
Really good team at Ocean. Matthew was really helpful and patient and talked me through the new features in the car. Garry offered me a great deal and a Simon made sure it all went to plan. Ill buy from here again. Worth the 1000 mile round trip.
The staff were very accommodating and bent over backwards to fit in aroubd my working hours so I was able to collect my new car earlier than usual.
I received excellent pre sales information and support through the process. However the selection of options is really a bit hit and miss. Your system demands that I make option choices based on very little information mostly from the website.
Relatively short notice purchase and all requirements were met and delivered on time.
They could not have done more for me and I was very well looked after
Very satisfied, from the minute I walked though BMW doors I was well looked after, when I ordered my new car, I was alway kept up to date with the build and shipping of the vehicle very impressed. Couldn't ask for any more from BMW
Our contact at Ocean BMW was Adrian Rundle and he explained all the options available during the ordering procedure. Once ordered he kept us up to date with the order progress. His explanation of all the vehicles aspects on delivery was comprehensive
All staff very helpful and nothing was too much trouble
Very attentive to needs
Sales rep very helpful
I have bought a number of new vehicles from this particular dealer and salesman, service and deal good. Nothing was a trouble and no pressure from the sales team
Made to feel valued and kept informed all the way through, from initial enquiry to hand over.
The buying experience was a complete shambles. Poor communication; problems with all aspects of the paperwork (both initially at quotation and when purchasing); sales contact left Ocean mid sale; car delivery date over-promised; no after sales call.
Matt Henry & Tony worked well together to help us buy the best car for our needs. Good communication throughout & very helpful when explaining the cars new technology.
The team provided me with an excellent level of service customer care and support. I can not fault them.
handover was good delivery and collection of trade in vehicles trouble free.very smooth operation.
Gary the sales person was professional and nice, one of the main reasons I've stayed with BMW
very good but they forgot to take the 520 d letters off the back
See above. Very happy.
Completely satisfied from start to finish and dealing with Gary Smith was so easy
Customer service was excellent, Adrian Rundle looked after us very well for our 2nd new BMW
Damian made me feel special and the day special
The BMW centre were very helpful indeed, the salesman was great (albeit sometimes slow to respond to emails). Only negative was upon picking my vehicle up it was parked around the back of the centre blocked in by other vehicles
Matthew Harry was excellent in every way and had a great knowledge of the brand and prompt e mail replies, the best salesperson I have ever dealt with! Scott Evans did the handover. Lacked the experience of Matthew, tried hard but only average.