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Unfortunately it took longer than stated and had to wait quite a while longer, the valet was rushed as a few bits if the were missed during the valet.
Job done - with no reservations
The appointment was kept 'on-time'. The staff were friendly and helpful and there was excellent reception facilities. We were offered a valet on the car but were happy with a wash of the wheels only.
All the work was carried out to my satisfaction and the service reception team member was friendly and efficient
Everything gone smoothly
Not clear on the time it would take to complete the job, on this occassion (the fitting of a new tyre) it would have been quicker to have driven to a local (trusted supplier) were the repair would have been completed swifter and at a lesser cost.
Efficient and no nonsense service from staff. Car in good order on completion.
good service as usual
I was looked after professionally
All the work carried out was fully explained when booking the vehicle in and again on collection of my vehicle, the vehicle had been fully valeted and I was delighted with the service given.
No fuss, very professional, customer centred from BMW STAFF.
I am always treated with courtesy and kept up to date with progress
looked after by various members of staff whilst waiting for repair work to be completed. was seen to straight away at time of appointment. Although only a small job was not overcharged and still had a vehicle check.
Well looked after on the day but the £620 cost seemed high for what was actually done
I was treated with courtesy throughout. The loan car was ready. The work on my at was completed on time and as far as I know correctly.
A replacement drivers seatbelt was fitted as a matter of urgency with a customer car being provided in the meantime
Very fast and efficient service, top quality customer service.
The Staff Was Very Friendly
All work completed on tIme plus very polite staff at check in.
I felt well looked after and informed
seen on time by polite helpful staff - nice clean area to wait with coffee and card delivered back clean on time
The car passed the MOT it was completed on time as arranged
Job done quickly, problem solved while I waited
I thought it was going to be a full service, including oil change etc, not just a change of brake fluid.
Very comfortable waiting area - staff always friendly and helpful
My problem was resolved quickly and efficiently
It only went in for a software upgrade.
All very easy and hassle-free.I know that there was an advisory about tyres being low on tread, but subsequent inspection showed that wear was uneven meaning that the tracking must need adjusting - this wasn't pointed out to me
The staff is always friendly and welcoming, and my car was taken care of quickly and professionally.
Very quick service to sort out tow bar replacement at short notice.
Polite efficient service
From the welcome, the efficiency and the coffee - plus the courtesy car made the entire experience an enjoyable one.
The service indicator on the display wasnt reset and i didnt find out till i got home.plus there was to be a picture taken of a bumper scuff so the bodyshop could subsequently quote for repair. I later found this wasnt done.nonroom for the rest.
Very happy with the approach and user friendly attitude of all the staff end technicians always positive with a "can do" attitude.Keep up the good work!
Car was ready on time. All staff very helpful and courteous.
Always go that exta mile
Polite reception and efficient service.
DATE FOR SERVICE GIVEN IN A HIGHLY PROFESSIONAL ANS FRIENDLY MANNER
Done ahead of schedule. Real-time video.Car well cleaned
They replaced my tyre as promised and also price matched the tyre price, the car was then delivered back safe and sound to Nottingham.
Easy to communicate with, and the service was quick and went smoothly.
Problem. It resolved
Whoever you speak or deal with it's never too much of a problem. Always polite & helpful. Communicate continually about your vehicle as & when it will be ready . It's a pleasure to visit your centre
good courtesy car, efficient staff, job done problem seems to be solved.
Professional and courteous service as always with the work completed within an excellent time frame.
On time and car valetef
Polite efficient customer service
Excellent customer service throughout.
Very professionally handled and customer focussed. Work carried out on time and as expected.
Happy with staff
Work was done on time and slighter cheeper as I have been a regular customer for years. Also the car was very clean and of course the coffee is always good, and the staff are very friendly.I am always happy to just walk in and browse.
The car was booked in for a 'while you wait' service and was carried out on time and without delay. A complimentary video of the health of the car was also received. Nice touch.
The vehicle was in for a service and as the appointment was at 1630 the garage could not wash and clean the vehicle. So it was in for a wash and clean at a time convient to me.
I was treated to the usual high standard of courtesy and efficiency by the staff at Ocean BMW, they had organised a loan car for me for the period of time that they needed to have my car, and the problem my car had was fixed.
Always looked after well. Staff are excellent.
Easy booking, accurate estimation of pick up time. Good advice given on pending work required.
Prompt, efficient and complimentary clean returned the car looking grand.
I always have good service and the staff are always very attentive.
Efficient, polite and comprehensive technical service
Easy, polite ,efficient service
After dropping my car I was presented with the keys to a courtesy car that made my day as I'd always wanted to drive the 420d coupe.
Great service from Rachel Lynn on the service desk. Very welcoming and professional, kept me updated during the day, and appreciated how fussy I am with my car and she made sure it was looked after.First class !
Gearbox leaking fluid made required new clutch covered by warranty. Would be completely satisfied but was 2nd new clutch in 3 yrs and I believe 1st one should also be covered by warranty as was likely same issue. Never had to replace clutch in 30yrs.
It was my first visit to Ocean's Service Department and everything was very professional. Video and phone calls kept me informed about how the Service was going. Very good experience.
Excellent as ever
I was told my car was due for a service and I could wait. On arrival I was told an extra half hour is required for the clean.The service rep managed to have it done in the original time Note it should have been included in original phone call
Efficient and helpful
Helpful staff. Kept informed of progress of service and clean and more or less kept to the schedule given to complete the work.
As always pleasant helpful and knowledgeable staff.
Very professional, excellent customer service!
I would have marked 'completely satisfied' but initially there was a problem with ordering a part for the glove box. As soon as Paul (surname unknown) and Brian Gullick were involved ,I could not speak more highly of the service I received.
Friendly efficient and work completed on time
Good communication all way through
Nothing of note to decrease or increase the score.
Everything was good but I've not heard back from the service centre about the quote for repairing my door panel...If this reply results in my receiving a quote I'd upgrade the rating. And vice-versa....
very good staff, who made me feel very welcome .
Courtious and proffetional service.
Not on the service but I requested the front passenger headrest to be reversed-but it remains the same & no mention about it on collection.Also my tyre caps had been stolen but they have not been replaced - 'customer service '?
Quick, polite & efficient service.
Helpful and professional team giving personalised attention
All went smoothly
I only use the best.
They could not have been mor accommodating, fitting my overdue MOT in last minute due to me forgetting. They still managed to fit the wash and vac in! Brilliant service!
considering it was the longest wait I have had for a new car.
Nothing was too much trouble. The only reason it's not 5 star is because I ordered a boot liner with the car but it didn't arrive on time and it should have been here a week ago but I still haven't heard when it will arrive
from the moment I walked in Mathew Harry was by far the best sales person by a mile compared to other BMW dealerships I went to ,he was not pushy, explained the options,listened to what I wanted ,I could go on ,but will leave it at that
Friendly sales staff who did not pressure me at any stage to purchase the vehicle, this was appreciated by meThey were very knowledgable, truthful and recognised that I was a valuable customer.They were very grateful for my business
Adrian was very helpful in helping me find the car that would suit my needs.
I have dealt with Adrian Rundle at ocean on a number of times and I think the fact I live in Sussex but bought the car in Plymouth speaks volumes.
A VERY EFFICIENT COMPREHENSIVE SALES PERSON WITH A COMMITMENT TO ACHIEVING CUSTOMER REGUIREMENTS
Jon the sells assistant was very helpful and knowledgeable of the car I enquired about.
Great service, very high level of customer service. Good communication throughout the purchasing and delivery.
I was not kept informed of progress and was the one who had to phone to find out what was going on rather than the dealer keeping me informed. The dealer gave me a mid June delivery date. I contacted BMW directly and they gave me a 20th May date.
john the sales man was extremely helpful and made the process really easy, giving good advice.
Because I am completely satisfied!
Amazing. Every member of staff can not help you enough. Our sales rep Adrian Rundle was excellent... not pushey just explained everything in terms you could understand. His believe and commitment to BMW was amazing and we now know why..
Every aspect of my Purchase went smoothly with no issues.
The whole experience from test driving, ordering to delivery was very enjoyableMatt Harry ensured the process went very smoothly and kept me up to date with all aspects. Very professional.
For my 3rd BMW it was a very good handover, the other 2 were not, but then that was 2000 and 2003. The dealership has vastly improved in the last 14 years.
I went to a number of different BMW centres, many seemed uninterested, very late in responding and not being realistic with offers. Plymouth was direct and tried the best to meet my needs.
I got clear advice from helpful knowledgeable staff who were not pushy. That's all I wanted.
The business was progressed and completed expeditiously largely by phone and email which saved a great deal of time. I compare this experience with purchases of other makes of cars when it has taken forever to conclude a deaI.
Our salesman is very knowledgeable about the product, is well known to us and provided and continues to provide an excellent service.
Very professional service by Matthew Harry again ( for this second time purchase)
The usual contact was not available
Friendly and willing to assist in all aspects of the purchase process.
Jon Mcquade has been nothing short of fantastic. It is purely down to Jon and him alone that BMW have been able to sell me a car. The service and customer support via Ocean Plymouth should be used as a model for other BMW dealers WESTERLY TAKE NOTE.
The service I received when I purchased the X1 was very good however lacking in after-care. I was insured that the speed display function was available as standard on this car however this doesn't seem to be the case. Waiting for BWM to still reply.
I was kept informed of delivery dates & effort was made to arrange registration before the 31st march deadline for increase in VED.
Personal helpfull staff
Friendly & knowledgeable
We dealt with Matthew Harry at Ocean BMW Plymouth who was most helpful, informative and efficient. He made the whole experience first class.
My Sales Executive, Matthew Harry, was efficient, knowledgeable and extremely helpful throughout the whole process.
We got exactly what we wanted
Personal service, paperwork fully prepared in advance and thorough discussion/tour of car features to ensure a safe and informed handover. Made to feel welcome and valued.
The team look after me ..
I thought Adrian gave a warm welcome and he wasn't too pushy which I like about.
Gary Parker was extremely helpful, patient and gave excellent customer service.
Dave was extremely helpful and flexible throughout the purchase of the vehicle.
The sales person was good, however I was promised a full tank of fuel and I only got less than a quarter. Don't say stuff if your not going to do it.