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Rachael is a great customer facing person...
No warm welcome but quick fix
Friendly and helpful
Super friendly they have good customer service
I was very disappointed with the service because my car was only just taken to the workshop when I was due to collect it .Which ment I missed a appointment of my own.I do plan to stay with BMW and hope this was a one off.
The team did a good job of servicing my car
It was an excellent experience and the staff member was very friendly and efficient.
I was completely satisfied with the service experience including the additional complimentary elements. Their attention to detail is great!
Excellent service, courteous and efficient
Customer satisfaction is clearly the highest priority for the team at Ocean from my experience
Took a little bit of persuasion to look at the simple solution first.
Really couldnt fault it.
The service and staff were excellent. They fitted new BMW windscreen wipers to my 330d Touring as the old ones juddered and left wet marks. The new ones do a better job but still are noisy when wiping and judder on dry patches.
Helpful and job done on time
Was very satisfied with the technician who served me. Kept me informed of progress. The only niggle was I discovered after the visit two air con covers had not been re fitted and were rattling around the engine bay.
Again the lady was excellent but the car hasnt been great
Excellent staff - friendly, kept to time and cared for us well
Good service and attention after previously not being looked after very well. The service manager Barry put things right and because of his attention to detail and a genuine desire to provide a excellent service, I remain a Ocean customer
quote was matched as it was high before
Good customer service, flexible to customer needs.
Very professional, friendly and sorted out the problem.
Car picked from home a vital part of the service. I was kept in touch with findings and what repair work was necessary. The lady in service dept was very efficient
Had to return to get problem dealt with which should have been sorted during the service. made to feel it was an inconvenience to bmw
Ocean BMW have always gone the extra mile to ensure you are well looked after, you fully understand what is required and offer additional help in explaining other aspects of your visit that will be of benefit. They always provide you with their time.
My car was fixed quickly, and expertly. Given that I was going on holiday the next day, they even looked after my car whilst I was away
Excellent service. Polite and friendly service staff.
I'd just spent £400 on a BMW Dashcam. Nobody took the trouble to give me a run through on how to operate it!
The car was serviced but I had to return the car for SAR
Car was in for MOT. Tyres needed. Oredered and fitted quickly despite very snowy weather.
The staff were friendly the service thorough.
Ive bought 2 brand new high spec cars from Ocean, only two weeks before I was looking at my next car with a sales guy. To be asked for £18 for a courtesy car while mine was serviced is an outrage, Ive never paid that before & my service was £400
Smart dealership, efficient staff
Always made welcome when car taken in
The job was completed and the car ready for collection within the working day.
Paid to have Vehicle health Check after a Couple of warning lightts appeared.Picked up the car having being told that car ok now replaced offside rear stop lamp.1 week later same problem again. fixed myself by cleaning contacts and replacing lamp
They are always very clear and concise explaining matters
As no1 short notice request dealt with very efficiently
everything was satisfactory
My wife was really impressed with the short video taken by the mechanic
The problem was solved quickly and efficiently
When I purchased a new BMW with a service package the service department did not want to see the car until it was two years old. I buy a used car and they are telling me it needs attention two months after purchase at one year old.
Issue resolved with car
Very efficient service. Price match on tyre replacement as well
Exemplary customer care from start to finish.
Good customer service
The problem was solved.
did not clean out the boot after a mot and service very disappointed as it is very dirty
Quick appointment date, upfront honest feedback with quick maintainece turn around.
I had 4 new tyres fited and they did not clean the wheels
Programming update undertaken with a minimum of fuss and in addition appears to have resolved another un-related problem
Shame it had to be done! Parts failure still cost me £390
I was initially told by a customer service rep the problem was caused by corrosion between the wheel and hub. I was told it needed cleaning and lubricating. When l told the rep Ocean BMW was the last garage to remove the wheel l was a different story
First service, wind screen washer needed filling and this was done for me without asking. All washed and hovered.
The service staff are fantastic. They do everything they can to achieve my requests, often at very short notice. But as importantly they let me know if I am asking for the impossible. Either way I always feel they have done everything they can.
Staff were excellent, talked and explained everything through that was being done.
No issues, coffee and wifi while I waited
Service is always great, staff always very helpfulWasn't to happy about not having my car for over a week due to an alloy order (especially at the price charged) when I lease a vehicle and no offer of a courtesy car when I'm paying a lot a month
I have a 435d convertible, a 1M and a 1200 GS motorbike so Im in Ocean Plymouh quite a lot. Im always well looked after and made to feel like a valued friend, despite being as fussy as hell.
Got my Mot and service completed within the time frame I was told. Was kept informed of work needing done.
faulty switch was replaced immediately
On time, and completed to my entire satisfaction.
Treated as an individual, who was cared for.
Courteous assistant, efficient service vehicle service completed ahead of time stated
It was all good
Outstanding in all respects as usual.I cannot praise this dealership highly enough.Having lived in Germany for 21years during which time I owned a succession of BMW's, I would rate Plymouth the best I have experienced.
Loved the text I received with the free health check video showing me what my car was like. Puts trust back into garages instead of feeling like you are being ripped off. Only thing I would change would be a free complimentary car wash for customers
Attention to detail was second to none
car wass finished on time,washed cleaned,
Everything was good
Car was in for a factory recall but they persuaded me to have an interim safety check. However when they saw the condition of the car and the low mileage they cancelled it, they could have charged me and I would never have known - good integrity.
Very good and the video the technician did was very useful but couldnt find out what the problem was
Simple but serious problem (driving dangerous and illegal) sorted out same day without fuss.
The staff were very friendly and professional.
Excellent service, day before my appointment I had to get my windscreen replaced...staff promptly and flexibly ensured that I could reschedule my appt for later the same day to fit my other commitments which was much appreciated.
Staff always very helpful and very pleased repair could be completed so quickly
Not sure £277 was value for money.
We had a puncture. A replacement car was organised promptly which was perfect for our needs and we were soon able to collect our vehicle.
Efficient and professional.
I am so frustrated .... In short after the service and MOT it became apparent that something in the bonnet has not been tightened and is causing a rattling sound. I have failed to be able to get my car looked at pls call 07809902028
The young lady at Reception could not have been more helpful both when I arrived and departed. She had a very helpful list of questions followed by advice as to what the Service would cover and why. She was a credit to OP.
Firstly I was quoted fot 2 rear tyres that would need replacing in the near future. I advised that I would let them know. Followed my instructions & did NOT fit new tyres but I was charged for them !
car to Ocean Plymouth in Aug 2017 with a noisy wheel bearing on the offside front, told the noise was due to worn tyres. replaced the tyres and the noise got worse. New wheel bearing fitted Jan 2018 noise gone. Car unsafe for 5 months.
Service was completed quickly and efficiently, and staff were friendly and courteous
Excellent reception staff, honest and transparent. A courtesy car of a similar level
Open and honest about all work carried out .
Nothing is too much trouble.
attention to detail, courteous personel, insightful planning around recall/service/maintainance
Swift and stress free service
Completely happy with the purchase, the delivery date was extended which was disappointing. However, I was given a courtesy car for the duration.
Exceptional all round service.
Indifferent product knowledge, poor progressing of sale while waiting for delivery.
Sales executive very helpful and personable. Car delivery was ahead of original schedule and progress was communicated throughout.
Scott was really helpful and a pleasure to deal with. He picked me up from the airport and the handover of the car was in depth and very professional.
Everything clean and tidy
Excellent service from sales advisor - Matt Harry... Never felt rushed or pressured, a genuinely excellent experience. Even though I was after a rare(ish) model I was still able to book a 24hr test drive. Delivery of new car was quick and efficient
The service completely meets ours needs.
It was aborted due to the incorrect car being ordered
Matthew Harry kept me totally informed throughout the process and treated me professionally, with complete respect and a warm sense of humour. My father had also passed away between purchase and delivery and Matthew was also very compassionate.
again the team at Ocean BMW where fantastic
Really pleased, easy and smooth process.
It took 3 working days to transfer the money for my part exchange, but service was excellent aside from that
Because everything went according to our plan.
The sales person was great
Good to see loyal customers are appreciated and looked after accordingly...it goes a long way
Top quality service friendly staff. Loved every minute of the picking up process of my new BMW
Lauren Hillary delivered an outstanding customer service.
Excellent service from start to finish
Because all the staff I've dealt with bent over backwards to help at ocean Plymouth,and when I went to vospers to enquire about a focus they didn't seem that bothered about selling me one.
Always offered a coffee and staff were always helpful.
Overall pacakage offered is exactly what I require, hassle free transactions and great customer service
Had the BMW centre properly remembered the terms of my part exchange deal at the time of handover I would have given them a higher rating than 3 stars.When ordered they confirmed PX deal by e mail but seemed surprised at my wish to PX at handover
See response above but they also got the final invoice wrong.
I was treated as a valued customer throughout