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WELCOME TO OCEAN PLYMOUTH

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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Gender Pay Gap Reporting 2018

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Rachael is a great customer facing person...

Service

No warm welcome but quick fix

Service

Friendly and helpful

Service

Super friendly they have good customer service

Service

I was very disappointed with the service because my car was only just taken to the workshop when I was due to collect it .Which ment I missed a appointment of my own.I do plan to stay with BMW and hope this was a one off.

Service

The team did a good job of servicing my car

Service

It was an excellent experience and the staff member was very friendly and efficient.

Service

I was completely satisfied with the service experience including the additional complimentary elements. Their attention to detail is great!

Service

Excellent service, courteous and efficient

Service

Customer satisfaction is clearly the highest priority for the team at Ocean from my experience

Service

Took a little bit of persuasion to look at the simple solution first.

Service

Really couldn’t fault it.

Service

The service and staff were excellent. They fitted new BMW windscreen wipers to my 330d Touring as the old ones juddered and left wet marks. The new ones do a better job but still are noisy when wiping and judder on dry patches.

Service

Helpful and job done on time

Service

Excellent service

Service

Was very satisfied with the technician who served me. Kept me informed of progress. The only niggle was I discovered after the visit two air con covers had not been re fitted and were rattling around the engine bay.

Service

Again the lady was excellent but the car hasn’t been great

Service

Excellent staff - friendly, kept to time and cared for us well

Service

Good service and attention after previously not being looked after very well. The service manager Barry put things right and because of his attention to detail and a genuine desire to provide a excellent service, I remain a Ocean customer

Service

explaining things

Service

quote was matched as it was high before

Service

Good customer service, flexible to customer needs.

Service

Very professional, friendly and sorted out the problem.

Service

Car picked from home a vital part of the service. I was kept in touch with findings and what repair work was necessary. The lady in service dept was very efficient

Service

Had to return to get problem dealt with which should have been sorted during the service. made to feel it was an inconvenience to bmw

Service

Ocean BMW have always gone the extra mile to ensure you are well looked after, you fully understand what is required and offer additional help in explaining other aspects of your visit that will be of benefit. They always provide you with their time.

Service

My car was fixed quickly, and expertly. Given that I was going on holiday the next day, they even looked after my car whilst I was away

Service

Excellent service. Polite and friendly service staff.

Service

I'd just spent £400 on a BMW Dashcam. Nobody took the trouble to give me a run through on how to operate it!

Service

The car was serviced but I had to return the car for SAR

Service

Car was in for MOT. Tyres needed. Oredered and fitted quickly despite very snowy weather.

Service

The staff were friendly the service thorough.

Service

I’ve bought 2 brand new high spec cars from Ocean, only two weeks before I was looking at my next car with a sales guy. To be asked for £18 for a courtesy car while mine was serviced is an outrage, I’ve never paid that before & my service was £400

Service

Smart dealership, efficient staff

Service

Always made welcome when car taken in

Service

The job was completed and the car ready for collection within the working day.

Service

Paid to have Vehicle health Check after a Couple of warning lightts appeared.Picked up the car having being told that car ok now replaced offside rear stop lamp.1 week later same problem again. fixed myself by cleaning contacts and replacing lamp

Service

They are always very clear and concise explaining matters

Service

As no1 short notice request dealt with very efficiently

Service

everything was satisfactory

Service

My wife was really impressed with the short video taken by the mechanic

Service

The problem was solved quickly and efficiently

Service

When I purchased a new BMW with a service package the service department did not want to see the car until it was two years old. I buy a used car and they are telling me it needs attention two months after purchase at one year old.

Service

Issue resolved with car

Service

No problems

Service

Very efficient service. Price match on tyre replacement as well

Service

Exemplary customer care from start to finish.

Service

Good customer service

Service

The problem was solved.

Service

did not clean out the boot after a mot and service very disappointed as it is very dirty

Service

Quick appointment date, upfront honest feedback with quick maintainece turn around.

Service

I had 4 new tyres fited and they did not clean the wheels

Service

Programming update undertaken with a minimum of fuss and in addition appears to have resolved another un-related problem

Service

Shame it had to be done! Parts failure still cost me £390

Service

I was initially told by a customer service rep the problem was caused by corrosion between the wheel and hub. I was told it needed cleaning and lubricating. When l told the rep Ocean BMW was the last garage to remove the wheel l was a different story

Service

First service, wind screen washer needed filling and this was done for me without asking. All washed and hovered.

Service

The service staff are fantastic. They do everything they can to achieve my requests, often at very short notice. But as importantly they let me know if I am asking for the impossible. Either way I always feel they have done everything they can.

Service

Staff were excellent, talked and explained everything through that was being done.

Service

No issues, coffee and wifi while I waited

Service

Service is always great, staff always very helpfulWasn't to happy about not having my car for over a week due to an alloy order (especially at the price charged) when I lease a vehicle and no offer of a courtesy car when I'm paying a lot a month

Service

Good

Service

I have a 435d convertible, a 1M and a 1200 GS motorbike so I’m in Ocean Plymouh quite a lot. I’m always well looked after and made to feel like a valued friend, despite being as fussy as hell.

Service

Ok

Service

Got my Mot and service completed within the time frame I was told. Was kept informed of work needing done.

Service

Excellent service

Service

faulty switch was replaced immediately

Service

On time, and completed to my entire satisfaction.

Service

Treated as an individual, who was cared for.

Service

Courteous assistant, efficient service vehicle service completed ahead of time stated

Service

It was all good

Service

Outstanding in all respects as usual.I cannot praise this dealership highly enough.Having lived in Germany for 21years during which time I owned a succession of BMW's, I would rate Plymouth the best I have experienced.

Service

Loved the text I received with the free health check video showing me what my car was like. Puts trust back into garages instead of feeling like you are being ripped off. Only thing I would change would be a free complimentary car wash for customers

Service

Attention to detail was second to none

Service

car wass finished on time,washed cleaned,

Service

Everything was good

Service

Car was in for a factory recall but they persuaded me to have an interim safety check. However when they saw the condition of the car and the low mileage they cancelled it, they could have charged me and I would never have known - good integrity.

Service

Very good and the video the technician did was very useful but couldn’t find out what the problem was

Service

Simple but serious problem (driving dangerous and illegal) sorted out same day without fuss.

Service

The staff were very friendly and professional.

Service

Excellent service, day before my appointment I had to get my windscreen replaced...staff promptly and flexibly ensured that I could reschedule my appt for later the same day to fit my other commitments which was much appreciated.

Service

Staff always very helpful and very pleased repair could be completed so quickly

Service

Not sure £277 was value for money.

Service

We had a puncture. A replacement car was organised promptly which was perfect for our needs and we were soon able to collect our vehicle.

Service

AS ABOVE

Service

Efficient and professional.

Service

I am so frustrated .... In short after the service and MOT it became apparent that something in the bonnet has not been tightened and is causing a rattling sound. I have failed to be able to get my car looked at pls call 07809902028

Service

The young lady at Reception could not have been more helpful both when I arrived and departed. She had a very helpful list of questions followed by advice as to what the Service would cover and why. She was a credit to OP.

Service

Firstly I was quoted fot 2 rear tyres that would need replacing in the near future. I advised that I would let them know. Followed my instructions & did NOT fit new tyres but I was charged for them !

Service

car to Ocean Plymouth in Aug 2017 with a noisy wheel bearing on the offside front, told the noise was due to worn tyres. replaced the tyres and the noise got worse. New wheel bearing fitted Jan 2018 noise gone. Car unsafe for 5 months.

Service

Problem solved

Service

Service was completed quickly and efficiently, and staff were friendly and courteous

Service

Excellent reception staff, honest and transparent. A courtesy car of a similar level

Service

Open and honest about all work carried out .

Service

Nothing is too much trouble.

Service

attention to detail, courteous personel, insightful planning around recall/service/maintainance

Service

Swift and stress free service

Service

as expected

Service

Completely happy with the purchase, the delivery date was extended which was disappointing. However, I was given a courtesy car for the duration.

Sales

Exceptional all round service.

Sales

Indifferent product knowledge, poor progressing of sale while waiting for delivery.

Sales

Sales executive very helpful and personable. Car delivery was ahead of original schedule and progress was communicated throughout.

Sales

Scott was really helpful and a pleasure to deal with. He picked me up from the airport and the handover of the car was in depth and very professional.

Sales

Everything clean and tidy

Sales

Excellent service from sales advisor - Matt Harry... Never felt rushed or pressured, a genuinely excellent experience. Even though I was after a rare(ish) model I was still able to book a 24hr test drive. Delivery of new car was quick and efficient

Sales

The service completely meets ours needs.

Sales

It was aborted due to the incorrect car being ordered

Sales

Matthew Harry kept me totally informed throughout the process and treated me professionally, with complete respect and a warm sense of humour. My father had also passed away between purchase and delivery and Matthew was also very compassionate.

Sales

again the team at Ocean BMW where fantastic

Sales

Really pleased, easy and smooth process.

Sales

It took 3 working days to transfer the money for my part exchange, but service was excellent aside from that

Sales

Because everything went according to our plan.

Sales

Excellent staff.

Sales

The sales person was great

Sales

Good to see loyal customers are appreciated and looked after accordingly...it goes a long way

Sales

Top quality service friendly staff. Loved every minute of the picking up process of my new BMW

Sales

Lauren Hillary delivered an outstanding customer service.

Sales

Excellent service from start to finish

Sales

Because all the staff I've dealt with bent over backwards to help at ocean Plymouth,and when I went to vospers to enquire about a focus they didn't seem that bothered about selling me one.

Sales

Always offered a coffee and staff were always helpful.

Sales

Overall pacakage offered is exactly what I require, hassle free transactions and great customer service

Sales

Had the BMW centre properly remembered the terms of my part exchange deal at the time of handover I would have given them a higher rating than 3 stars.When ordered they confirmed PX deal by e mail but seemed surprised at my wish to PX at handover

Sales

See response above but they also got the final invoice wrong.

Sales

I was treated as a valued customer throughout