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WELCOME TO OCEAN PLYMOUTH

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Modern Slavery Statement 2018

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Gender Pay Gap Reporting 2019

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Job Opportunity at Ocean Plymouth

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Job Opportunity at Ocean Group

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Vehicle Technician Job Opportunity

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Financial Controller - Job Opportunity

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Ocean Group Complaints Procedure

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Job Opportunity at Ocean.

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Job Opportunity at Ocean.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Lifestyle Clothing

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Cornwall Air Ambulance

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Golden Ticket Event

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July Offer - 5 Series 0% APR

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The new BMW X5

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BMW Help: Recalls

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Royal Cornwall Show

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Ocean Accident Repair Centre

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Ocean Plymouth Bodyshop Estimator

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Job Opportunity at Ocean Plymouth - Bodyshop Painter

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service team are excellent. My car needed a new air conditioning part, the team kept me informed every step of the way and my air con now works perfectly again. Also I got my car back clean and shiny.

Service

I have always been very happy with the service I receive at Ocean BMW in Plymouth.

Service

I felt the time taken (2 hours) was excessive, especially as I had been given a specific appointment and then had to wait at the garage for the work to be carried out.

Service

Friendly, professional, quality feedback

Service

Problem understood and solved without any fuss

Service

Greeted well, sorted and work done on time

Service

No probs

Service

The apprentice young lady was excellent. Well presented, well mannered and kept me updated as promised. Very good customer service. She deserves recognising for her performance. Service Manager also very helpful.

Service

As above

Service

Sorted me a car to drive home when it was discovered that mine had 2 recall jobs instead of 1

Service

Difficulty in booking a service date, had to wait several weeks. Also we had to wait almost twenty minutes on the actual day to book in with a service advisor.

Service

Informed wipers needed replacing when they did not. Paid £10 more than that quoted at start. Video link showing brake/tyre wear was very good.

Service

everything went well

Service

completely satisfied

Service

Once you have parked service is good !

Service

All very efficient .

Service

As noted above, but front of house was always helpful

Service

Just enjoy going in the store being offered a tea

Service

Good customer service, very good technical service.

Service

In the end I was given a £350 good will gesture which covered the cost of the paint correction service. However I'm left with a car that still has some minor scratches and dents that were caused by BMW are not possible to rectify without a respray.

Service

Generally efficient, timely and complete in the allotted time.

Service

Generally a very good dealer, but occasional mistakes are made during a service, but Ocean always sort the problems out, just frustrating the mistakes are made in the first place.

Service

I was supposed to be having a discussion with the sales team (after they called me offering a valuation) possibly purchasing a car, after picking my current car up from a service. After waiting 15 mins for someone to come to see me I leftI

Service

Comfortable rest area. The service adviser did not seem very knowledgeable when questioned about tyre options.

Service

Very well looked after from start to finish, problem with vehicle was fully resolved first time with no issues.

Service

The service is always a high standard at Ocean Plymouth

Service

easy

Service

... had my car in for squeaking (£125). Squeak returned, so booked it in again. Work lasted about 3 weeks but has returned. Now I'm told it due to the chemical I'm using on my wheels, which I use on all the wheels, yet only 1 is squeaking.

Service

Very happy with the service

Service

Works completed as expected and without any delays

Service

Very satisfied but tyre pressure warning displayed after a number of days.

Service

Couldn't give 5 stars, as there was a mix up over the availability of a courtesy car, but the manger was very helpful in resolving this.

Service

Good communication

Service

As stated above could have been more organised in getting parts in for the first time the car was booked in rather than having to book the car in again. This was only a minor issue and the overall service here has been exceptional

Service

Very satisfied with service provide, very friendly staff and very efficient.

Service

Service was completed as agreed

Service

Everything carried out to satisfaction.

Service

The device was great The cleaning of the car afterwards was not so good as it has been which is not a big deal but more thought would be a better opportunity for your business

Service

Time and price

Service

I was made to wait much longer than usual on collecting my car longer

Service

When it comes to customer care it is hard to beat BMW Ocean. The only reason why my wife and I have BMWs. You won't find another Stefan May anywhere else. Actually everyone who works in BMW Ocean is polite and helpful.

Service

The service I received was at Ocean Torbay........where the service was excellent. My wife and I were warmly welcomed each time we visited the dealership.

Service

Perfect service

Service

Service took a lot longer than was advised

Service

damage to paintwork and trim missing

Service

No issues

Service

Friendly, reliable. Upfront and honest

Service

Always guarantee to receive a good greeting and smile

Service

The man I dealt with looked pretty miserable

Service

Courteous and friendly staff, the car is always returned cleaned after a service.

Service

staff always pleasant and nice cup of tea while waiting

Service

I was keeped informed

Service

Service experience was ok. However, the main issue I have is the amount I was charged for oil - £15 per litre is excessively high. My wife's Mini is due for a service now and because of this, I am considering taking her car elsewhere.

Service

My car is always returned in a good state, you are kept in the loop if anything is required to be done or if the estimated completion chnages etc.

Service

had to wait a fairly long time to be seen even though my appointment had been booked, which then made me late to return back to work. On pick up of my vehicle it had not be cleaned due to insufficient time.

Service

Courteous, solicitous staff, who are knowledgeable and efficient. A most pleasant showroom and reception area.

Service

Everyone very polite as usual.

Service

Brake service plus car wash was completed ahead of expected time

Service

Work completed within the predicted time and with none of the paper handling hold ups that can sometimes occur.

Service

Expensive

Service

As above left waiting 30 minutes to hand over keys for arranged service.

Service

Everything right, nothing wrong.

Service

Quick efficient service carried out

Service

Very satisfied with the experience. My only thought was that the coffee shop was not open but it was 07:15 am and there was no desk / table for me to work at. Not a problem because Costa was around the corner. I was offered complimentary coffee.

Service

an outstanding dealership

Service

I thought I had booked it in for the end of warranty and the small list of concerns but the garage had not given themselves enough time within the 2 hrs this was blamed on the person who booked the car in being new and inexperienced.

Service

always polite and helpful

Service

Everything done and in good time, car washed too. Would have been top score but for the price.

Service

Very professional.

Service

Car work completed on time helpful staff

Service

Helpful customer experience

Service

Not good

Service

Efficient in what they do

Service

Delay in booking in the only down side

Service

Very good although it took longer than I was told

Service

They do everything they can, it BMW that have let the side down, this car should never have got to me if it wasn't 100% tested, problem after problem, Ocean have to deal a pretty cheesed of bmw owner who is now wondering what's going to go wrong next

Service

Was very well looked after

Service

Too complicated to give details; suffice to say we had to complain to Stephan May, Service Manager, who was to look in to the issues we had experienced. He promised to ring us the next day -Tuesday 26th March and we are still waiting for his call.

Service

Made welcome, work explained, kept up to date with progress while waiting, good customer facilities.

Service

Salesman was very helpful, not pushy, answered all our questions.In general very knowledgeable.

Service

Easy to book appointment, reminded of service day before. On arrival service agent explained everything and listened to any issues i had with vehicle. Offered Wash and vac at the end of service. Car returned with time frame

Service

Kept informed

Service

Good customer service,will definitely use you again.

Service

Rachel Lynn, on the Service desk, was friendly and most efficient

Service

Friendly efficient service

Service

Courteous and knowledgeable staff. Fair prices

Service

Did evwrything as they said theywould

Service

During repair front bumper was not assembled back correctly and one of my front parking sensor was pushed in- needed to go back at own cost. Repair was not covered by warranty (

Service

I have bought three cars from Ocean BMW in Plymouth as well as a Mini in the last 6 years and have always had excellent service.

Sales

I was kept informed and the whole process was seamless.

Sales

It was easy

Sales

The car arrived immaculate, the salesman took through the car and was patient and helpful with all questions

Sales

because it was great but not all my questions were answered and the website thing so I could see the actual car id ordered didn't work. the not knowing exactly how it would look caused me some worry

Sales

Very smooth

Sales

Matt was fantastic and supportive and I know I can pop back in at any time if I have any issues

Sales

Would be regularly kept up to date, was a very easy process and that is all down to the staff

Sales

required before brexit day and achieved

Sales

Every thing went like clockwork they best you could have asked for

Sales

1. They supplied various quotes for models i was considering 2. Arranged a test drive do for these models 3. Arranged a three day test drive to ensure model chosen would be suitable 4. Work through specification to agree my requirements 5. Ordered

Sales

Was please tell experience as I said before very nice employee who explained in detail everything that needed to be known.

Sales

Everything is taken care of by Gary with ease and everyone is so helpful and friendly

Sales

Extremely satisfied, the team served me very well.

Sales

Matt very professional and helpful

Sales

Everything happened on time and as described to me. Staff very knowledgable as above.

Sales

Friendly and knowledgable staff who just know how to make you feel as though you are their "top" customer.

Sales

The sales person was very helpful.