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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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Ocean customer collected his brand new BMW M135.

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See the new BMW X1 and the BMW 1 Series.

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Plymouth 10k.

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The new BMW X1.

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The BMW M4 GTS.

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The BMW M4 GTS.

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The BMW Individual M3.

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The new BMW X1 is here.

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BMW Vitality Programme in the new BMW 7 Series.

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New BMW 1 Series Handover.

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Plymouth Seafood Fest.

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New BMW 1 Series Handover.

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Ocean City Festival.

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Rugby World Cup - see it live.

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The Bishop Fleming Chartered Accountants Challenge Trophy.

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The BMW M6 GT3.

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Join us at the Super Weekend.

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BMW M Performance Accessories.

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BMW becomes Global Partner of the 35th America’s Cup.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KAREN GARRATT

GROUP H R MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

STEVE ELLIOT

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Just short of perfect as we had to wait in crowded lounge

Service

Staff always very good, time estimate for work accurate. Work always to a high standard.

Service

Couldn't have done any more for me

Service

Easy to book in, efficient service.

Service

See above.

Service

Good service but had to wait a long time with two small children

Service

As above.

Service

The service and the staff were excellent but the courtesy car was dirty and had no fuel. This was the first time I have had to pay for a courtesy car and was very disappointed.

Service

Was told the car needed a service without me contacting dealer.Told an accurate price.Completed in less time than told.100% satisfaction.

Service

Prices charged for parts used in service had extortionate levels of price mark up, although labour charges seemed reasonably fair.

Service

Customer service are polite and helpful but this does not prevent my irritations at having to return the car three times for ridiculous issues which should not have happened in the first place.

Service

Dave Brighton told me the service would be free as part of the service pack purchased when the car was sold from new. He kept me informed of progress and time and offered a complimentary wash and valet. It felt like I was driving a brand new BMW home

Service

Your always made to feel important & valued as a BMW customer.

Service

Other than my cars interior being covered in muddy boot marks, it was all good.

Service

Just the feel you get on arriving that Ocean

Service

Non availability of replacement tyres caused a delay in their fitting.

Service

As per previous comments

Service

Work was done on time and to a high standard.

Service

I was very satisfied

Service

The service indicated I need 1/2 litre of oil, thought the service team would have added it

Service

Very good customer service from Martin Bloomfield.

Service

Job as usual was exceptionally well done

Service

I have explained above apart from that the service was good

Service

A good friendly service, however was let down by the vehicle not being Valeted as promised which was disappointing. Cars shouldn't be booked in for a service so late in the day (3.30pm) that they are unable to complete the full package,

Service

Details of the work carried out were well explained to me.

Service

As above

Service

You always have the impression that you are important to them. This engenders a feeling of reciprocity which goes a long way in ones decision making regarding cars and their servicing.

Service

The team always look after me.

Service

From dropping the car off to collection staff on reception very welcoming and knowledgeable.Car valeted after MOT nice touch good value

Service

All completed in a timely manner

Service

Simply nothing to complain about.

Service

See previous answer

Service

See above

Service

Liked the video inspection report sent to my mobile phone. Great customer service throughout

Service

As above. Clear communications.

Service

Efficiency

Service

Ocean are very professional

Service

Would have liked someone to ask if I'd wanted either my own or the BMW steering wheel centre fitted - own matched interior fittings.

Service

See previous question and answers. My points don't fit here!

Service

Same as above.

Service

See first answer

Service

as above

Service

Fitted in at short notice and polite and efficient service

Service

no pressure to buy experienced in my purchases of BMW cars, in the past and present and trade in presented no problems.

Service

Generally the system seems well organised

Service

Kept informed at all times, pleasant knowledgeable staff on reception

Service

Good service and quick

Service

Very helpful advisor, however initial additional instructions did not appear to be carried out.

Service

Cannot fault the people at Ocean BMW Plymouth

Service

Carried out and charged as stated.

Service

No confidence in assessment of brake life. previous visit told front breaks need replacing although been changed 6 months before. A recheck confirmed them good. latest visit told rear breaks need changing but digital display in car show long life

Service

No hitches at all

Service

Work completed as described and within time frame .

Service

Very professional

Service

Very efficient and professional staff

Service

New part fitted resulting in the car now driving much better even better than after its service in March

Service

Great service friendly staff

Service

Unfortunately it took longer than stated and had to wait quite a while longer, the valet was rushed as a few bits if the were missed during the valet.

Service

Job done - with no reservations

Service

The appointment was kept 'on-time'. The staff were friendly and helpful and there was excellent reception facilities. We were offered a valet on the car but were happy with a wash of the wheels only.

Service

All the work was carried out to my satisfaction and the service reception team member was friendly and efficient

Service

Everything gone smoothly

Service

All the work carried out was fully explained when booking the vehicle in and again on collection of my vehicle, the vehicle had been fully valeted and I was delighted with the service given.

Service

Not clear on the time it would take to complete the job, on this occassion (the fitting of a new tyre) it would have been quicker to have driven to a local (trusted supplier) were the repair would have been completed swifter and at a lesser cost.

Service

I was looked after professionally

Service

good service as usual

Service

Efficient and no nonsense service from staff. Car in good order on completion.

Service

No fuss, very professional, customer centred from BMW STAFF.

Service

I am always treated with courtesy and kept up to date with progress

Service

looked after by various members of staff whilst waiting for repair work to be completed. was seen to straight away at time of appointment. Although only a small job was not overcharged and still had a vehicle check.

Service

Well looked after on the day but the £620 cost seemed high for what was actually done

Service

A replacement drivers seatbelt was fitted as a matter of urgency with a customer car being provided in the meantime

Service

I was treated with courtesy throughout. The loan car was ready. The work on my at was completed on time and as far as I know correctly.

Service

Very fast and efficient service, top quality customer service.

Service

The Staff Was Very Friendly

Service

All work completed on tIme plus very polite staff at check in.

Service

I felt well looked after and informed

Service

The car passed the MOT it was completed on time as arranged

Service

seen on time by polite helpful staff - nice clean area to wait with coffee and card delivered back clean on time

Service

Job done quickly, problem solved while I waited

Service

I thought it was going to be a full service, including oil change etc, not just a change of brake fluid.

Service

My problem was resolved quickly and efficiently

Service

Very comfortable waiting area - staff always friendly and helpful

Service

It only went in for a software upgrade.

Service

From the welcome, the efficiency and the coffee - plus the courtesy car made the entire experience an enjoyable one.

Service

Very quick service to sort out tow bar replacement at short notice.

Service

All very easy and hassle-free.I know that there was an advisory about tyres being low on tread, but subsequent inspection showed that wear was uneven meaning that the tracking must need adjusting - this wasn't pointed out to me

Service

The staff is always friendly and welcoming, and my car was taken care of quickly and professionally.

Service

Polite efficient service

Service

Very happy with the approach and user friendly attitude of all the staff end technicians always positive with a "can do" attitude.Keep up the good work!

Service

Car was ready on time. All staff very helpful and courteous.

Service

Great experience. My first new car and Jon was enthusiastic and excited for me.

Sales

Previous remarks apply

Sales

Ocean Plymouth couldn't have been more helpful and I wouldn't hesitate to use them again and recommend them to others.

Sales

THIS CAR IS A VERY SPECIAL EXTRAVAGANCE FOR MY WIFE AND I. WE WERE MADE TO FEEL RATHER SPECIAL.

Sales

Well informed staff

Sales

Their care and attention to detail couldn't be faulted.

Sales

The purchase was straightforward the delivery was timely and th showroom a pleasurable experience.

Sales

No problems and no pressure Good service

Sales

The experience was friendly, efficient and very helpful. The salesman was very knowledgeable, identified what we wanted and worked hard to give us the best deal.

Sales

The customer service and attention received throughout my dealings with the local BMW Centre and from my sales person Dave Weston was excellent.The loan of a car due to the ordinate delay over delivery of the car from Germany was a very nice gesture

Sales

as above

Sales

Friendly staff who were able to answer my question. Took the time to explain the features of the car and finance package.

Sales

Jon was absolutely fantastic, excellent service and very friendly.

Sales

Product knowledge of staff was unquestionable.

Sales

As above

Sales

Again, everyone was extremely friendly and I felt welcome and not out of place.

Sales

A very helpful, knowleagable team who listened and gave me what I wanted.

Sales

We have chose to return to two members of staff that have helped us in the past as we feel that they have always understood our needs and provided the best service.

Sales

considering it was the longest wait I have had for a new car.

Sales

Nothing was too much trouble. The only reason it's not 5 star is because I ordered a boot liner with the car but it didn't arrive on time and it should have been here a week ago but I still haven't heard when it will arrive

Sales

from the moment I walked in Mathew Harry was by far the best sales person by a mile compared to other BMW dealerships I went to ,he was not pushy, explained the options,listened to what I wanted ,I could go on ,but will leave it at that

Sales

Friendly sales staff who did not pressure me at any stage to purchase the vehicle, this was appreciated by meThey were very knowledgable, truthful and recognised that I was a valuable customer.They were very grateful for my business

Sales

Adrian was very helpful in helping me find the car that would suit my needs.

Sales

A VERY EFFICIENT COMPREHENSIVE SALES PERSON WITH A COMMITMENT TO ACHIEVING CUSTOMER REGUIREMENTS

Sales

I have dealt with Adrian Rundle at ocean on a number of times and I think the fact I live in Sussex but bought the car in Plymouth speaks volumes.

Sales

Late delivery

Sales

Jon the sells assistant was very helpful and knowledgeable of the car I enquired about.

Sales

Great service, very high level of customer service. Good communication throughout the purchasing and delivery.

Sales

I was not kept informed of progress and was the one who had to phone to find out what was going on rather than the dealer keeping me informed. The dealer gave me a mid June delivery date. I contacted BMW directly and they gave me a 20th May date.

Sales

Because I am completely satisfied!

Sales

john the sales man was extremely helpful and made the process really easy, giving good advice.

Sales

Amazing. Every member of staff can not help you enough. Our sales rep Adrian Rundle was excellent... not pushey just explained everything in terms you could understand. His believe and commitment to BMW was amazing and we now know why..

Sales

Every aspect of my Purchase went smoothly with no issues.