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WELCOME TO OCEAN PLYMOUTH

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Royal Cornwall Show

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Ocean Accident Repair Centre

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Job Opportunity at Ocean BMW Plymouth.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Ocean customer collected his new M2 Coupe.

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Proud sponsors of Everyone Active - Plymouth Life Centre.

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Lucky winners of our 2 Series Gran Tourer.

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Tavy13 collected their personalised BMW X1.

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Ocean customer collected her new BMW.

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Ocean customer collects his new 220d M Sport Coupe.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

GARRY PARKER

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

NEW CAR SALES MANAGER

IAN ROWAN

USED CAR SALES MANAGER

MARTIN POLE

BODY CENTRE MANAGER

PAUL ECCLES

PART SUPERVISOR

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and smooth

Service

I have three bmw cars over 21 years and mainly used ocean for servicing.0n every visit stafff have been cooperative friendly and helpful.

Service

Fantastic service

Service

Experience with front desk Rachel excellent experience with man from service centre poor informed me that I needed new brakes and discs then told me price was more that quoted when I questioned him he told me I didn’t need brakes! Lost all confidence

Service

Very helpful

Service

Great service, good communications and no fuss.

Service

Everything was perfect

Service

Everything was smooth and easy.

Service

Loan car was available on both times Car was in for repair.

Service

The service was good however it was let down by the pick / up drop off service collecting me over an hour late and resulting in a reschedule of my day for no reason. A discount was provided to the service cost which was appreciated.

Service

STAFF TREATED US POLITELY ALTHOUGHTHE 2 NEW TYRES I HAD TO BUY CAME AS A BIT OF A SHOCK

Service

MOT retest for a simple tyre ‘fail’ took 65 minutes. I had been informed the retest would be quick. I changed my original time for the retest ( BMW request ) thinking the process would not take long and ended up missing an important appointment.

Service

Good attention to detail and customer relations.

Service

Everything requested carried out promptly

Service

Friendly and very helpful

Service

The problem was dealt with prompt

Service

Friendly, attentive made to feel a valued customer

Service

My car was collected by a member of staff and dropped back home

Service

If you checked your records you would have seen that I did not have a service as it could not be done until August. I only had a MOT. A little bit disappointed that both could not be done on the same day.

Service

Exemplary customer service.

Service

Go beyond to help even though I a 200 miles away !

Service

The booking and return of my vehicle was good. Unfortunately the reason I brought my car in for, is still not fully solved.

Service

Same as the last question totally acceptable service

Service

It is not the service quality I am used to receiving and the pick up fee was not expected. When I bought my vehicle, I was told these would be courtesy pick-up's. That said, I had things to do in Marsh Mills anyway and it only took an hour.

Service

The service part of the experience was excellent. I was concerned with what happened leading up to the work being carried out. My car's computer was seemingly at fault with which brakes were faulty. It led to a worrying few days.

Service

Good customers service. Everything was explained in a clear manner, with little jargon. Reasonable price for the work carried out comparable with most main dealerships. Good follow-up and explanation of the recall work. I liked video check.

Service

Service was excellent as always, a courtesy car was arranged and my car came back repaired and very clean and sparkly.

Service

Same reason as above

Service

The video message is a useful way to show what work needs completing

Service

As above. Lovely and helpful staff.

Service

there was some confusion about whether I could collect the car from the main dealership or body shop

Service

no problems encountered

Service

A little disappointed that my car wasn’t washed or hoovered as promised, we collected the car later in the day to give BMW time to clean our car but it still wasn’t done. The onboard service computer hadn’t been reset when the car was collected.

Service

Staff were helpful & knowledgeable. Nothing was too much trouble. Five star service for mechanics & general staff.

Service

I found the services at check in and collect to be disorganised both times. Admittedly it was a busy day as I was told I was one of 50 to 60 cars in that day and as such I felt like a number with very diluted service. Simple things, No queuing system

Service

Given honest service advice. MOT carried out satisfactorily.

Service

the service was quick

Service

I would have given completely satisfied had they not dented the bodywork during their care. I should add Ocean owned up and rectified the situation to my satisfaction and were extremely apologetic. Accidents happen and they handled the situation well

Service

Always a pleasure to deal with your customer service team

Service

In terms of service and staff engagement, I cannot fault the company. The only reason I have give a satisfaction score of 4 rather than 5 is the high cost of the repair bill, at almost £2000, with no breakdown.

Service

Really helpful Service Staff. Good communication - very professional.

Service

Work done well for fixed price. MOT took longer than I had expected.

Service

Minimum fuss and does the job

Service

fast reliable on time no hassle.

Service

Had an issue with price matching for tyres

Service

Just fantastic service

Service

I’ve always received very good service each time from bmw ocean

Service

Fault identified and dealt with

Service

MOT and service completed in a few hours.

Service

Timing good

Service

I felt like I was the most important customer they have got .

Service

The service itself was good, but my tyres were over inflated during the service and I have had to adjust the pressure twice since.

Service

The staff are polite and knowledgeable and nothing ever seems to be too much trouble for them. It is genuinely a pleasure doing business here.

Service

Very friendly staff

Service

The MOT date was arranged to suit me. The work was carried out in a timely manner. I was kept informed and my car was ready to collect when I arrived. The complimentary valet service is much appreciated.

Service

Great team

Service

Nothing's too much trouble.

Service

For the same reasons given above......

Service

My service appointment is always on time and mostly always completed in the time slot allocated.

Service

Still don’t know why Car had to go in???

Service

They solved my issue but gave me extra service.

Service

always very helpful and efficient

Service

I thought they told me a different price over the phone . They explained and let me listen to my phone call . I was treated extremely well by everyone even though it was my fault . The service staff at Ocean Plymouth are wonderful

Service

For the reasons in 1. Handling on the day first rate but as above

Service

Outstanding customer service.

Service

First time we have received a video recording of our car while up on ramps. Great idea.

Service

Rachael is a great customer facing person...

Service

No warm welcome but quick fix

Service

Friendly and helpful

Service

Super friendly they have good customer service

Service

I was completely satisfied with the service experience including the additional complimentary elements. Their attention to detail is great!

Service

I was very disappointed with the service because my car was only just taken to the workshop when I was due to collect it .Which ment I missed a appointment of my own.I do plan to stay with BMW and hope this was a one off.

Service

The team did a good job of servicing my car

Service

It was an excellent experience and the staff member was very friendly and efficient.

Service

Customer satisfaction is clearly the highest priority for the team at Ocean from my experience

Service

Excellent service, courteous and efficient

Service

Took a little bit of persuasion to look at the simple solution first.

Service

Really couldn’t fault it.

Service

The service and staff were excellent. They fitted new BMW windscreen wipers to my 330d Touring as the old ones juddered and left wet marks. The new ones do a better job but still are noisy when wiping and judder on dry patches.

Service

Helpful and job done on time

Service

Excellent service

Service

Again the lady was excellent but the car hasn’t been great

Service

Was very satisfied with the technician who served me. Kept me informed of progress. The only niggle was I discovered after the visit two air con covers had not been re fitted and were rattling around the engine bay.

Service

Excellent staff - friendly, kept to time and cared for us well

Service

Good service and attention after previously not being looked after very well. The service manager Barry put things right and because of his attention to detail and a genuine desire to provide a excellent service, I remain a Ocean customer

Service

explaining things

Service

quote was matched as it was high before

Service

Good customer service, flexible to customer needs.

Service

Had to return to get problem dealt with which should have been sorted during the service. made to feel it was an inconvenience to bmw

Service

Car picked from home a vital part of the service. I was kept in touch with findings and what repair work was necessary. The lady in service dept was very efficient

Service

Very professional, friendly and sorted out the problem.

Service

Very satisfied, from the minute I walked though BMW doors I was well looked after, when I ordered my new car, I was alway kept up to date with the build and shipping of the vehicle very impressed. Couldn't ask for any more from BMW

Sales

Our contact at Ocean BMW was Adrian Rundle and he explained all the options available during the ordering procedure. Once ordered he kept us up to date with the order progress. His explanation of all the vehicles aspects on delivery was comprehensive

Sales

All staff very helpful and nothing was too much trouble

Sales

Very attentive to needs

Sales

Sales rep very helpful

Sales

I have bought a number of new vehicles from this particular dealer and salesman, service and deal good. Nothing was a trouble and no pressure from the sales team

Sales

Made to feel valued and kept informed all the way through, from initial enquiry to hand over.

Sales

Matt Henry & Tony worked well together to help us buy the best car for our needs. Good communication throughout & very helpful when explaining the cars new technology.

Sales

The buying experience was a complete shambles. Poor communication; problems with all aspects of the paperwork (both initially at quotation and when purchasing); sales contact left Ocean mid sale; car delivery date over-promised; no after sales call.

Sales

The team provided me with an excellent level of service customer care and support. I can not fault them.

Sales

No problems

Sales

handover was good delivery and collection of trade in vehicles trouble free.very smooth operation.

Sales

very good but they forgot to take the 520 d letters off the back

Sales

Gary the sales person was professional and nice, one of the main reasons I've stayed with BMW

Sales

See above. Very happy.

Sales

Absolutely perfect

Sales

Completely satisfied from start to finish and dealing with Gary Smith was so easy

Sales

Customer service was excellent, Adrian Rundle looked after us very well for our 2nd new BMW

Sales

Damian made me feel special and the day special

Sales

The BMW centre were very helpful indeed, the salesman was great (albeit sometimes slow to respond to emails). Only negative was upon picking my vehicle up it was parked around the back of the centre blocked in by other vehicles

Sales

Matthew Harry was excellent in every way and had a great knowledge of the brand and prompt e mail replies, the best salesperson I have ever dealt with! Scott Evans did the handover. Lacked the experience of Matthew, tried hard but only average.

Sales

I cannot fault Gary, he answered all my questions, made sure I got the deal I wanted to suit me. As I have said, there was no hard sell, he let me buy the car not sell it to me. On hand over he went through everything about the car.

Sales

They fulfilled my wishes

Sales

Completely happy with the purchase, the delivery date was extended which was disappointing. However, I was given a courtesy car for the duration.

Sales

Exceptional all round service.

Sales

Indifferent product knowledge, poor progressing of sale while waiting for delivery.

Sales

Sales executive very helpful and personable. Car delivery was ahead of original schedule and progress was communicated throughout.

Sales

Scott was really helpful and a pleasure to deal with. He picked me up from the airport and the handover of the car was in depth and very professional.

Sales

Everything clean and tidy

Sales

Excellent service from sales advisor - Matt Harry... Never felt rushed or pressured, a genuinely excellent experience. Even though I was after a rare(ish) model I was still able to book a 24hr test drive. Delivery of new car was quick and efficient

Sales

The service completely meets ours needs.

Sales

It was aborted due to the incorrect car being ordered

Sales

Matthew Harry kept me totally informed throughout the process and treated me professionally, with complete respect and a warm sense of humour. My father had also passed away between purchase and delivery and Matthew was also very compassionate.

Sales

again the team at Ocean BMW where fantastic

Sales

Really pleased, easy and smooth process.

Sales

It took 3 working days to transfer the money for my part exchange, but service was excellent aside from that