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Just short of perfect as we had to wait in crowded lounge
Staff always very good, time estimate for work accurate. Work always to a high standard.
Couldn't have done any more for me
Easy to book in, efficient service.
Good service but had to wait a long time with two small children
The service and the staff were excellent but the courtesy car was dirty and had no fuel. This was the first time I have had to pay for a courtesy car and was very disappointed.
Was told the car needed a service without me contacting dealer.Told an accurate price.Completed in less time than told.100% satisfaction.
Prices charged for parts used in service had extortionate levels of price mark up, although labour charges seemed reasonably fair.
Customer service are polite and helpful but this does not prevent my irritations at having to return the car three times for ridiculous issues which should not have happened in the first place.
Dave Brighton told me the service would be free as part of the service pack purchased when the car was sold from new. He kept me informed of progress and time and offered a complimentary wash and valet. It felt like I was driving a brand new BMW home
Your always made to feel important & valued as a BMW customer.
Other than my cars interior being covered in muddy boot marks, it was all good.
Just the feel you get on arriving that Ocean
Non availability of replacement tyres caused a delay in their fitting.
As per previous comments
Work was done on time and to a high standard.
I was very satisfied
The service indicated I need 1/2 litre of oil, thought the service team would have added it
Very good customer service from Martin Bloomfield.
Job as usual was exceptionally well done
I have explained above apart from that the service was good
A good friendly service, however was let down by the vehicle not being Valeted as promised which was disappointing. Cars shouldn't be booked in for a service so late in the day (3.30pm) that they are unable to complete the full package,
Details of the work carried out were well explained to me.
You always have the impression that you are important to them. This engenders a feeling of reciprocity which goes a long way in ones decision making regarding cars and their servicing.
The team always look after me.
From dropping the car off to collection staff on reception very welcoming and knowledgeable.Car valeted after MOT nice touch good value
All completed in a timely manner
Simply nothing to complain about.
See previous answer
Liked the video inspection report sent to my mobile phone. Great customer service throughout
As above. Clear communications.
Ocean are very professional
Would have liked someone to ask if I'd wanted either my own or the BMW steering wheel centre fitted - own matched interior fittings.
See previous question and answers. My points don't fit here!
Same as above.
See first answer
Fitted in at short notice and polite and efficient service
no pressure to buy experienced in my purchases of BMW cars, in the past and present and trade in presented no problems.
Generally the system seems well organised
Kept informed at all times, pleasant knowledgeable staff on reception
Good service and quick
Very helpful advisor, however initial additional instructions did not appear to be carried out.
Cannot fault the people at Ocean BMW Plymouth
Carried out and charged as stated.
No confidence in assessment of brake life. previous visit told front breaks need replacing although been changed 6 months before. A recheck confirmed them good. latest visit told rear breaks need changing but digital display in car show long life
No hitches at all
Work completed as described and within time frame .
Very efficient and professional staff
New part fitted resulting in the car now driving much better even better than after its service in March
Great service friendly staff
Unfortunately it took longer than stated and had to wait quite a while longer, the valet was rushed as a few bits if the were missed during the valet.
Job done - with no reservations
The appointment was kept 'on-time'. The staff were friendly and helpful and there was excellent reception facilities. We were offered a valet on the car but were happy with a wash of the wheels only.
All the work was carried out to my satisfaction and the service reception team member was friendly and efficient
Everything gone smoothly
All the work carried out was fully explained when booking the vehicle in and again on collection of my vehicle, the vehicle had been fully valeted and I was delighted with the service given.
Not clear on the time it would take to complete the job, on this occassion (the fitting of a new tyre) it would have been quicker to have driven to a local (trusted supplier) were the repair would have been completed swifter and at a lesser cost.
I was looked after professionally
good service as usual
Efficient and no nonsense service from staff. Car in good order on completion.
No fuss, very professional, customer centred from BMW STAFF.
I am always treated with courtesy and kept up to date with progress
looked after by various members of staff whilst waiting for repair work to be completed. was seen to straight away at time of appointment. Although only a small job was not overcharged and still had a vehicle check.
Well looked after on the day but the £620 cost seemed high for what was actually done
A replacement drivers seatbelt was fitted as a matter of urgency with a customer car being provided in the meantime
I was treated with courtesy throughout. The loan car was ready. The work on my at was completed on time and as far as I know correctly.
Very fast and efficient service, top quality customer service.
The Staff Was Very Friendly
All work completed on tIme plus very polite staff at check in.
I felt well looked after and informed
The car passed the MOT it was completed on time as arranged
seen on time by polite helpful staff - nice clean area to wait with coffee and card delivered back clean on time
Job done quickly, problem solved while I waited
I thought it was going to be a full service, including oil change etc, not just a change of brake fluid.
My problem was resolved quickly and efficiently
Very comfortable waiting area - staff always friendly and helpful
It only went in for a software upgrade.
From the welcome, the efficiency and the coffee - plus the courtesy car made the entire experience an enjoyable one.
Very quick service to sort out tow bar replacement at short notice.
All very easy and hassle-free.I know that there was an advisory about tyres being low on tread, but subsequent inspection showed that wear was uneven meaning that the tracking must need adjusting - this wasn't pointed out to me
The staff is always friendly and welcoming, and my car was taken care of quickly and professionally.
Polite efficient service
Very happy with the approach and user friendly attitude of all the staff end technicians always positive with a "can do" attitude.Keep up the good work!
Car was ready on time. All staff very helpful and courteous.
Great experience. My first new car and Jon was enthusiastic and excited for me.
Previous remarks apply
Ocean Plymouth couldn't have been more helpful and I wouldn't hesitate to use them again and recommend them to others.
THIS CAR IS A VERY SPECIAL EXTRAVAGANCE FOR MY WIFE AND I. WE WERE MADE TO FEEL RATHER SPECIAL.
Well informed staff
Their care and attention to detail couldn't be faulted.
The purchase was straightforward the delivery was timely and th showroom a pleasurable experience.
No problems and no pressure Good service
The experience was friendly, efficient and very helpful. The salesman was very knowledgeable, identified what we wanted and worked hard to give us the best deal.
The customer service and attention received throughout my dealings with the local BMW Centre and from my sales person Dave Weston was excellent.The loan of a car due to the ordinate delay over delivery of the car from Germany was a very nice gesture
Friendly staff who were able to answer my question. Took the time to explain the features of the car and finance package.
Jon was absolutely fantastic, excellent service and very friendly.
Product knowledge of staff was unquestionable.
Again, everyone was extremely friendly and I felt welcome and not out of place.
A very helpful, knowleagable team who listened and gave me what I wanted.
We have chose to return to two members of staff that have helped us in the past as we feel that they have always understood our needs and provided the best service.
considering it was the longest wait I have had for a new car.
Nothing was too much trouble. The only reason it's not 5 star is because I ordered a boot liner with the car but it didn't arrive on time and it should have been here a week ago but I still haven't heard when it will arrive
from the moment I walked in Mathew Harry was by far the best sales person by a mile compared to other BMW dealerships I went to ,he was not pushy, explained the options,listened to what I wanted ,I could go on ,but will leave it at that
Friendly sales staff who did not pressure me at any stage to purchase the vehicle, this was appreciated by meThey were very knowledgable, truthful and recognised that I was a valuable customer.They were very grateful for my business
Adrian was very helpful in helping me find the car that would suit my needs.
A VERY EFFICIENT COMPREHENSIVE SALES PERSON WITH A COMMITMENT TO ACHIEVING CUSTOMER REGUIREMENTS
I have dealt with Adrian Rundle at ocean on a number of times and I think the fact I live in Sussex but bought the car in Plymouth speaks volumes.
Jon the sells assistant was very helpful and knowledgeable of the car I enquired about.
Great service, very high level of customer service. Good communication throughout the purchasing and delivery.
I was not kept informed of progress and was the one who had to phone to find out what was going on rather than the dealer keeping me informed. The dealer gave me a mid June delivery date. I contacted BMW directly and they gave me a 20th May date.
Because I am completely satisfied!
john the sales man was extremely helpful and made the process really easy, giving good advice.
Amazing. Every member of staff can not help you enough. Our sales rep Adrian Rundle was excellent... not pushey just explained everything in terms you could understand. His believe and commitment to BMW was amazing and we now know why..
Every aspect of my Purchase went smoothly with no issues.